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Customer Ratings & Reviews

Model:
NK36K7000WS/A2
SKU:
6111544
Your price for this item is $1,304.99

Customer reviews

Rating 4.3 out of 5 stars with 59 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 59 reviews
  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    Good Unit

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installers milled around the kitchen for a while before telling me they couldn't do it. They were right, the exhaust was too low. I had to cut a new one and fill the old one. Serious DIY pain. Once installed, it looks nice, moves a good amount of air and the lights are bright. Pretty much as described. Expensive, though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Range Hood

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matches well with our cooktop and kitchen lay out , so far so good

    I would recommend this to a friend
  • Cons mentioned:
    Loud

    Rated 3 out of 5 stars

    Too loud

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking vent but too loud. It is sleek and stylish.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day.

      We are glad that you are loving the looks of your range hood.

      If you think your hood is a bit loud, it may be normal or indicate a problem, depending on the type of noise it's making. The link below will show you the solution, depending on the noise that the hood is making.

      Range hood is too loud:
      https://www.samsung.com/us/support/troubleshooting/TSG01203229/

      The link to the installation manual is provided below for reference.
      https://www.samsung.com/us/support/troubleshooting/TSG01203229/

      If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145652083) to help our team pull up your information when you message us.

      Have a wonderful day!

      —Vannesa Samsung

  • Rated 5 out of 5 stars

    Great look

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the idea that it connects with cooktop. Very nice feature, the lighting is also great. Love the stainless steel look.

    I would recommend this to a friend
  • Cons mentioned:
    Defective

    Rated 2 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hood itself works as it is suppose to. However, I have had to exchange this hood four times so far because each one comes defective in some sort of way... either dented or scratched, or it comes with completely no hardware to attach it! Then it takes another week to have a replacement sent. So far, a third party installer has been to my house 7 times to install this hood. They have scratched my walls and taken chunks of drywall out in order to install it, when they clearly had no idea how to do it. I would completely return the thing if I wouldn't have bought the entire samsung black stainless steel line of appliances so they all match.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good unit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matches well with our cooktop and kitchen lay out , so far so good

    I would recommend this to a friend
  • Pros mentioned:
    Looks

    Rated 5 out of 5 stars

    Great hood

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range hood, looks amazing and works as it should

    I would recommend this to a friend
  • Pros mentioned:
    Looks

    Rated 4 out of 5 stars

    Good but doesn't connect to wifi

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice but my only problem is it's very difficult to connect to wifi

    I would recommend this to a friend
  • Cons mentioned:
    Cannot be vented inside

    Rated 2 out of 5 stars

    Conflicting venting options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by Best Buy that this unit could be vented inside. I called Samsung and was told Yes by one associate and NO by another. I wound up returning it to Best Buy unopened. However was charge a restocking fee from Best Buy of over $100. No one could confirm if the unit could or could not be vented inside. It is still an unanswered question. I wound up purchasing a USA made 36 inch wall mounted range hood that comes with explicit directions to vent inside. They also pick up the phone when you call to ask questions......are you listening Best Buy?

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Ellie,

      Thank you for reaching out to us and we are glad to know that you used to have Samsung range hoods. We apologize for the inconvenience of the range hood doesn't meet your expectation and needs to return. This canopy hood is factory set for venting through the roof or wall but this can recirculate as well. Don't worry will surely notate your experience about this matter for a better service in the future.

      For reference to these venting methods, you may click the link below and see page 5 of this user's manual:
      https://downloadcenter.samsung.com/content/UM/201712/20171226100348965/LIB0141834_Premium_Plus_NK30K7000WS_A2.pdf

      I highly recommend clicking this link for the full specification of the product:
      https://www.samsung.com/us/home-appliances/cooktops-and-hoods/hoods/36--wall-mount-hood--2018--nk36k7000ws-a2/#specs

      If you need further assistance, please reach us through the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144406711

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Design, Easy to clean, Looks

    Rated 5 out of 5 stars

    Stayed with 36in. Range Hood

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Samsung. Because of style, closed in underside, looked easy to keep clean. Placed in kitchen in Dec. 2018. Very happy with The way it works. Much better than the one I replaced.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome hood

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp looking. Should have better options for length though. We have high ceilings and had to buy a whole extra thing for $400 when we only needed another foot

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like the simple lines

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the shape and the lines. It is not as noise as I expect from the others reviews. Good suction!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hood is good, kinda of a pain to install. Mounting bracket isn’t that great and it can get scratched SUPER easily

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice looking Hood

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is matted with the 36" Cooktop. Pros: Easy to install. The fan is a bit noisy but has very good power. Works great for an 8ft or 9ft ceiling. Bluetooth connection to the cooktop is nice as it comes on and off automatically. Cons: the chimney is a bit flimsy but is fine once installed. The packaging is the worse, DO NOT OPEN WITH A BOX CUTTER!

    I would recommend this to a friend
  • Pros mentioned:
    Light
    Cons mentioned:
    Loud

    Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really loving the touch buttons and the light on this hood. The only reason it didn't get 5 stars is because it's louder than I thought it would be. But other than that, I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite hood I recommend to my friends

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite hood I recommend to my friends With new technology WiFi

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Works well with stove top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blue tooth syncs well with samsung brand burners good coverage.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missing parts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box with many parts missing Had to return to store

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Kumar,

      Thank you for choosing Samsung for your range hood needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day,

      -Ernest- Samsung

  • Cons mentioned:
    Loud

    Rated 4 out of 5 stars

    Good Range Hood

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sleek look to this hood. The lighting is great also. The only knock I have on it is with the noise. It's not bad on the low setting, but gets very loud as you increase the power. But it gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Design

    Rated 5 out of 5 stars

    The best there is period...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so awesome It turns on automatically as soon as you start cooking Bluetooth connectivity And one of the best looking hood

    I would recommend this to a friend