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Customer reviews

Rating 4.5 out of 5 stars with 1640 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,640 reviews
  • Rated 4 out of 5 stars

    When stacked, dryer buttons 6ft 6in from floor.

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    Posted .
    Owned for less than 1 week when reviewed.

    Well, you get what you pay for. I originally bought a wash tower that I could pick up on a Tuesday. This was a Friday. Saturday, I received an E-mail saying it was pushed back 2 weeks. I cancelled that order and called customer service who found me this set in Erie, Pa. that I could pick up on Sunday. (Open box set, discounted) I drive all the way to Erie, no open box, for 500$ each only new for 750$ each. Got them home and the washer was dented up. Fixable. I live too far for delivery and installation, so I had to do it myself. *When you stack these, the electric connection is at the top of the dryer. If your receptacle is attached to your baseboard, you will need an 8-foot appliance cord to reach. I ended up having to buy 10/3 braided wire and a plug and make my own. *Here's the good part* These units are VERY TALL. When stacked, the dryer buttons are 6'6" from the floor. No kidding. My wife is 5'3" tall. I had to buy her a step stool so she could reach the dryer buttons. Here's a pic.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great looks, okay for the price, still prefer LG

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    Posted .
    Owned for 6 months when reviewed.

    It's okay for the price but I'm not confident it's going to last more than a few years. From a looks perspective it's a 10! There isn't much insulation around the drum so it sounds pretty loud on my tile floor. The feature I like the most is the ability to choose a more dialed in water temperature. It lets you choose a temp level so you have more choices than cold/warm/hot. I also love the blue lights and the little songs it plays. Yes, it's gimmicky but anything that brings enjoyment to a mundane chore is welcome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung front load washer quiet and efficient

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    Posted .
    Owned for 1 month when reviewed.

    3rd washer in 5 years, and it looks like we finally have a winner Samsung! after a month of daily use the family has voted and its unanimous, they Love this new washing machine, Loads are washed faster and better and as a surprise bonus wrung out so thoroughly im saving on my electric bill as the dryer never sees double duty like with our previous Maytag waher. Thank you Samsung for making a great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsungset

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    Posted .
    Owned for 1 month when reviewed.

    So far so good with both the washer and dryer. Did several loads an no issues at all. Installed them myself and leveled everything. Got them at such a great price even with the 5 year geek squad protection it was still less expensive for many other sets from other retailers and they perform perfectly. Hopefully they last many years. We decided to not spend several hundred dollars more and get the pedestals as we are remodeling the laundry room and we are going to create a platform under them and tile the floors, platform and walls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted .
    Owned for 1 month when reviewed.

    I like the way it looks, easy to use. Many different settings to choose from. We have even been able to wash our comforters at home instead of having to go to the laundry mat. We have ours on a pedestal, it is great for my wife she is short and was having trouble reaching down into the old washer and hurting herself to get the clothes out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer Best Buy made it easy

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    Posted .
    Owned for 1 month when reviewed.

    We had to replace our 9 year old Samsung after it broke. We were in a bind because we have a small space and the washer/dryer have to be stacked. Best Buy was the only place in town where I could get a new one same day. Other retailers made it seem outlandish to need/expect to purchase and receive a new washer same day. A few clicks online and I received a message within minutes that it was ready to pick up at their warehouse facility. Easy!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Stackable, I am glad to hear you are loyal to our Samsung Washer. I am happy you have been pleased with the performance of your washer. Thank you for continuing to put Samsung in your home. We are so thankful for you. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great Machine, Cut that Song when it Ends

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    Posted .
    Owned for 2 weeks when reviewed.

    Smooth sailing. After working with a 15 year old washer / dryer, it's amazing to see the differences. Loads go much faster and the spin cycle is not quite as noisy (although noisy on the highest spin). Although it doesn't have the bells and whistles of an app or special place for pod washer tablets, it gets the job done. If my washer / dryer was exposed (not behind a closet or door), I would have gotten the silver or other color because the white just looks plain. But for our purposes, only we will see it and it gets the job done. I'm short and I have to step on my toes to reach the dryer, but that's not a big deal to me. The one real annoyance is the ridiculous song that plays when the load is done. We sometimes forget to silence it and when we do, listening to that song play for 30+ seconds is pretty annoying. Other than that, good machine!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Washer

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    Posted .
    Owned for 1 month when reviewed.

    We like this washer. After the test wash, we did 6 loads of laundry. We experience an odd noise when we washed the bedsheets and towels together. It seems like the rubber gasket was pulling during the spin cycle. It did not occur on any of the other wash loads. It is easy to use and the display is easy to read. The only issue we have so far is that the control panel is extremely sensitive. Our storage cabinets are above the washer, and if we brush us against the control panel to laundry products, we inadvertently change the settings. However, it was not a reason for us to return the machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, sheek Samsung washer!

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    Posted .
    Owned for 2 weeks when reviewed.

    The washer is great so far! It’s been a few weeks since Best Buy came out to install. It gets our clothes really clean with no streaking, excessive water, etc. Real nice, sheek design too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice machine

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    Posted .
    Owned for 3 weeks when reviewed.

    Real quiet running and real nice stainless tub so far great washer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fancy, fancy.

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    Posted .
    Owned for 1 month when reviewed.

    I love this washer. I don't like that it has so many options and features. It's a little complicated at first and I found myself refereeing back to the users manual several times before actually using it. Supposedly has a feature to reduce vibration but mine does seem to vibrate a lot still. Once you figure out the right size load it is better. I'm sure once I get all the little kinks figured out I will love it. I love the little chime at the end of the load to let you know it's done. Haven't really had a chance to try all the settings yet. Love that you can choose how many rinsed and spins you want per load. I know once I get a little more confident about using it I will be very, very happy with my choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted .
    Owned for 1 month when reviewed.

    Our last machine only lasted 6 years and we were bummed when it died. We switched brands and got this Samsung unit. Not only is it much faster- our clothes feel cleaner and have never smelled better. You can tell it’s quality -without too much irritating smart tech- highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted .
    Owned for 1 month when reviewed.

    It runs great. Large capacity loads. Washes delicates nicely, while cleans blankets without worry. It plays a tune when it’s finished. Love that. Best Buy installed, and they were very careful and professional. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted .

    Those aren’t scratches! These are beautiful looking washer and dryer perfect for a small space apartment. Eric did a great job installing our washer and dryer. He even gave us care tips.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but a little noisy during spin

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    Posted .
    Owned for 1 month when reviewed.

    Great washer, great features, clothes clean! Little noisy during the spin cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dryer

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    Posted .
    Owned for 2 weeks when reviewed.

    This is an amazing Dryer, but it does not get very hot. Sometimes I have to dry clothes way to long. Not sure how it saves money?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment ever

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    Posted .
    Owned for 1 month when reviewed.

    This product is amazing. I thought it would take all the day to wash cloths but its very spacious and big!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung WASHER AND DRYER

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    Posted .
    Owned for 2 weeks when reviewed.

    I loved my new washer and all the features that it has. Very convenient to be stackable. Light noise. Great design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stackable washer/dryer

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    Posted .
    Owned for 3 weeks when reviewed.

    The washer and dryer stackable unit work just great. Stackable kit was easy to assemble. The only problem we had was our top of the washer was crushed in and bent out the back. ..must have been from stacking in the warehouse as the styrofoam wrap on the unit was not damaged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for super dirty clothes

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    Posted .
    Owned for 1 month when reviewed.

    It's perfect! I was looking for something can do wash some clothes dirty. My husband work in landscape and his chlotes are a super dirty. This machine can do pre soak and it's amazing. Becareful with the top is to delicately.

    I would recommend this to a friend

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