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Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 1848 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the wash quality, noise level, ease of use, and energy efficiency of this 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its large capacity and attractive color. However, some customers reported issues with the spin cycle and installation process. A few also commented on the price and warranty length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,848 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far son good. No problems working good. I like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speedy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quick washing machine, eco mode a plus, adapts to smartthings app too.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heve been use it for 1 week , every thing was perfect, but it started shake ,make noise now ,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      SophiaH,  a washer, is one of the household's most relied-upon appliances in keeping clothes clean. Let's ensure your unit is in tip-top condition.

      The link below will help you ensure the washer does not shake excessively and spins correctly. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. If the steps didn't resolve your issue, please click "NO, I NEED MORE HELP" to access the whole troubleshooting guide.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the included video.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151545330) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Washer Update from Kenmore to Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer has been great. No issues. It matches dryer model. While noise level is a little higher. I close the door and no issues. Like the mobile app features as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and set up was quite fast and I very happy of the quality of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer and dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer and I prefer a front loader

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is so happy with this new machine, she controls everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love to shop, on best-buy. Customer service is the best, I been a customer since 2007, I open my credit account and I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A person who is happy with the product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best I bought, my son and his family says it gets their clothes really clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine with multiple cycles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has multiple wash settings. Love the clean feature just set it to clean overnight. Also has a compartment at the bottom front of the washer with a filter that traps pesky dog hair and keeps from clogging the hose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart way to laundry

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. awesome smart options straight phone alerts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best delivery experience ever !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan and Reuben delivered the washer seamlessly Juan even set the calibration cycle to run before leaving Very professional !! BEST delivery experience ever !! Seems like a great washer so far ,easy to use control panel Very nice looking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEW APPLIANCE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and amazing service they knew what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it and it works great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this for almost a year and it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Future of Time Efficiency

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely high tech machine. Some of the features may not be necessary in a family of 5 constantly using the machine but something to think about getting when living on your own and needing to set up timed washes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous machine!!!!! I would, and have recommended this machine and Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. Does everything I need it to do and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it and forget it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this along with the dryer; it is an excellent set. I never had an issue with this; the only drawback is that it has smart features that I found irrelevant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Even better!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned the same one a few years ago but sold it when I moved. This model is even better then the last. People warned my about buying this brand but I did anyways. Very happy with my purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very Disappointed

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Samsung washer. The first one, a top load model, has been in use for over 8 years and is now being used by my daughter. However, this front load washer has been problematic. In May of this year, we had to replace the water pump despite regular cleaning and maintenance as recommended by Samsung. Now, the drum bearings have failed and repairs could cost up to $600 and take several weeks due to parts availability and labor hours. Unfortunately, the Best Buy protection plan has expired, leaving us with an unusable washer purchased on June 8, 2022. While the washer has attractive features and is compatible with the SmartThings app, the frequent breakdowns make it a poor investment. As a loyal Samsung customer who also owns Samsung phones and a Q80 TV, I am deeply disappointed with this product. It is worth noting that our Samsung refrigerator's ice maker has also experienced multiple issues. Based on our experience, I would not recommend this particular washer to others.

    No, I would not recommend this to a friend
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