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Customer Ratings & Reviews

$799.99
Save $150
Comp. Value: $949.99

Customer reviews

Rating 4.6 out of 5 stars with 1900 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers find value in the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, particularly praising its overall performance, quiet operation, and ease of use. The large capacity and appealing color are also appreciated by many. However, some customers have reported issues with the spin cycle, installation, and delivery, while others feel the price is a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,900 reviews
  • Rated 5 out of 5 stars

    Great machines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love. I bought both washer and dryer. I stacked them and they work fantastic. They have many options for washing and dryer, including steam. The lint trap for dryer is a great design. No more lint all over dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer has a steamer which it great for dry cleaning and saving on your dry cleaning bills

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Defective drain wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was delivered with a defective drain wash. So cannot review yet

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and lots of futures

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my wife love the futures of this appliance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, works as advertised. Fill tray for detergent feels a little flimsy though. Recommend top load if you're tall though. Optional drawer underneath would be good additional purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came to install our new washer & dryer plus pedestal was awesome! They were prompt and on time! They will quick and answered all of my questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They’re great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work really well! I’ve had these for about 6 months with no issues whatsoever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SO far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I will have to give it some more time as the previous washer we had didn't even last a year. Thank god for manufacturers warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who helped us was awesome! We love our new washer and dryer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer works very well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does a very good job of cleaning my work clothes. The cycles are way shorter than with our old front loader. I have not had a chance to use the steam clean functions yet. Samsung is a great brand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mrs. Di

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good washer but what was Samsung thinking when they didn’t put a light in the tub!? It’s dark in there especially when the dryer is stacked on top!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Item

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the list of washing options and touch sensitivity of the product. So far hadn’t had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is fantastic. Works like a dream and has a lot of wash settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had ours for a month now and it's wonderful. Love the ability to connect to the phone and get notifications when the cycle is complete. The color is beautiful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sherri A Parry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliance was just what i ordered. The delivery/instillation team were terrific . Had it done in 20 min. Great job!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heve been use it for 1 week , every thing was perfect, but it started shake ,make noise now ,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      SophiaH,  a washer, is one of the household's most relied-upon appliances in keeping clothes clean. Let's ensure your unit is in tip-top condition.

      The link below will help you ensure the washer does not shake excessively and spins correctly. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. If the steps didn't resolve your issue, please click "NO, I NEED MORE HELP" to access the whole troubleshooting guide.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the included video.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151545330) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Washy washy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Washes my clothes. Multiple setting options that are customizable. The only thing I hate is the jingle it plays when the cycle is done. Much too long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the store associate and the delivery drivers that delivered. Would definitely going back to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m glad I got Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the small place, I bought this for my daughter house and she loves it! She connected it to her phone to get updates when her clothes are done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best washer ever I highly recommend this washing machine and ask my friends to buy them i im totally satisfied with my washer

    I would recommend this to a friend