Customer Ratings & Reviews

I can't review this product because I HAVE NOT GOTTEN IT YET!!!! Even though it has been weeks since I ordered it!!!

It never saw the light of day. Broke in the box and Best Buy would not replace or return. A waste of $1500.

Picture quality was low. May be just that piece but frustrating experience.

Have not received purchase yet. Have had to reschedule delivery twice due to tv stands not being in stock. Can't review until have the products.

I tried setting it up and the remote doesn’t connect! I’ll see if Samsung wants to send me a new one

Grainy picture, motion is way off, color is dull, adjusted picture settings everyway and still not happy, dont think im buying any more samsung products

It was not picking up wi-fi signals and needed to be rebooted everytime it was turned on..returned it twice

Less than 1 year old and the screen display developed dark vertical bars and is now practically unwatchable!

The TV screen went black after just two years of ownership.

It does the job, I suppose. I run out of storage on this tv all the time.

Don't but broke down a year later thankfully I got the qeek squad replacement plan

Warning don't go through the trouble the sound quality is horrific!!!

Won’t stay connected to Internet. Samsung and Best Buy failed miserably to help resolve issue

This tv lasted 2.5 months. We have a Sharp tv still running strong for 12 years

It wasn't a good TV for me. The clarity was not good.

First the good. This TV has Samsung's usual very good picture quality and viewing angle. Setup is relatively straight forward, though having to enter one's email address/Samsung account login and password via the on-screen keyboard is a pain. Hopefully, you will only need to do it one time at setup. The included apps are OK, and the app store has many more. Wireless is now dual band (2.4 and 5 GHz) which, for me, eliminated a cable. So far, so good. Now the reasons for the two stars (and I'm trying to be generous here, because my initial inclination was one star!). Their web site's stated specs as well as their customer support state that this is bluetooth compatible. If you are only interested in bluetooth headphones or speakers, those work. Keyboard, mouse, gamepad? No way to connect. Went back to the store and one of the sales people and I looked at a 65" RU7100 and it had the same issue. Manual says that on the Input Device Manager page there is an entry for Bluetooth Device List, but there is no such entry - either on my 43" or on the 65" in the store. I believe that the specs for the RU7100 are in error (and a pretty serious one if you ask me, since customer support is mostly going off of the stated specs and the manuals). Spent about three hours total on-line and on the phone with Samsung customer support trying to get them to understand that the page they insisted I needed to go to did not exist. Their conclusion was that my keyboard was incompatible. I kept telling them that there was no way to determine that since I couldn't even get to the point where I attempted to pair the device. The last person I talked to admitted that the specs and the manual might be wrong; the clue for her was that the remote listed in the manual (Samsung's Smart Remote) is completely different from the non-smart remote the TV comes with (their Universal Remote), which indicated to her that there was no bluetooth connectivity except for speakers/headphones. Also tried connecting my iPad and iPhone to the TV according to the manual and the on-screen Connection Guide, and that failed as well. When Samsung's Smart View app showed a TV that was on my network (about half the time), it displayed a UN55JS7000. I don't own a 55" TV nor anything close to that model. Another problem - before purchase I talked to several Samsung reps on the phone and asked about the availability of Comcast's Xfinity Stream app and was told be all that the app was most definitely available. This TV is for an addition to the house and I wanted to have as few rewiring issues as possible, so WiFi and streaming were a definite plus in my decision process. Again, they were all wrong. Comcast couldn't definitively say that it was not available (the RU7100 is a 2019 model series), but the fact that it was not in the app store was an indication that Comcast hadn't as yet released it for this mode, though I was told that getting the app out to as many Smart TV's as possible is a priority for them. Bottom line, it's possible that many of these problems can/will be eliminated via a future firmware update, but I'm ready to take that chance, And I have no way of knowing how many other features that are advertised for this TV (and for the RU7100 series) just do not work as advertised, if they exist at all. If you want to compromise on features, there are less expensive ways to go, even within Samsung's lineup.

I don't like it Wifi system no good Operating System is not user friendly

Not what I expected. 4k is not what I expected on this tv.

TV has worked well but year 3 it suddenly would not turn on. Checked the normal procedures and even changed remotes but to no avail. Outside of that it seemed to have a good picture and streamed fine. Im sure to fix even with GEEK Squad the cost will be like buying a new one.

Great tv for the price. We have had this for a few yrs now and its still great.