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Customer rating

Rating 4.5 out of 5 stars with 106 reviews

88%would recommend to a friend.

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88%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 2 reviews

Page 1 Showing 1-20 of 106 reviews
  • Rating 5 out of 5 stars with 1 review

    Love this TV

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Love this TV. Picture is excellent! Sound is good and sound bar is not necessary. Love the art store And having a nice picture on my TV when not in use. Very happy with this purchase and considering another larger frame TV for my family room.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great Art/TV

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Great TV does exactly what you want. There are also some good third party vendors that sell much better looking frames for around $300.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Wires can be run in the wall without major hassle

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Wires can be run in the wall without major hassle.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love it

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I really enjoy having the ability to show art on the screen.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Not all units work as advertised

    |
    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    It is a great idea to display art when the TV is off, but The Frame has a defect in some units which causes it to display the art incorrectly. Samsung has been unable to repair the defect in my TVs and refuses to replace all of the ones with the defect even though the defect occurred and was reported while in warranty. The photos show the art incorrectly displayed by the TV in blue-green and the art the way it should be displayed in purple and white.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      TVWatcher:

      Thank you for purchasing the Samsung Frame TV and for sharing your experience with us. I apologize for the unfortunate experience you had in trying to resolve your TV issues and understand your frustration and disappointment.

      Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      Please reach out to Samsung Customer Support with your service ticket number, so we can assist you with warranty service.

      1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week

      Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
      2) Product Support
      3) Manuals and Downloads
      4) Warranty Info
      5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
      7) …and more product, repair, order, and care options

      ~ Samsung Solutions Samsung

  • Rating 1 out of 5 stars with 1 review

    Box does not say power source is sold separate

    |
    Posted .
    Owned for 3 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Nice product but it does not vine with a power cord in something called accessory bag or hdmi cord. I had to make two trips to Best Buy to try to explain to them that is no power source or cord. The side of the box makes reference to no hdmi cord but when you buy this the website or sales associate should tell you it bones without an hdmi cord and power source. Product looks good otherwise. Have had to run back and forth with contractor installing this in new house.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great tv/picture frame

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Frames, Picture

    We love this tv. We bought the beige frame and it looks excellent. My mother-in-law thought at first that it was a painting. The resolution and contrast are excellent (even in brightly lit rooms) and we enjoy many of the smart tv functions. Some things we didn't realize when we bought it were: (1) it comes with a wall mount (you don't need to buy one separately) and (2) the transparent cable connects to a separate black box with hdmi ports and the power cable connection so you should plan on having a place for it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    This TV is well worth the money!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Picture

    This may be a long review, but if you are interested in possibly buying this TV, it will be worth reading. I did so much research on which TV to buy. I had a maximum of 43” limit for it to fit where I wanted it in my bedroom. I compared to other brands and this out ranked them all. The downside is it is pretty expensive. $1000 for a 43” compared to other brands which are around $300. Pros- 1. Art mode of course! It really does look like a painting on the wall. (It is hard to tell from the picture I posted, but in person it looks like an authentic painting) 2. The picture is crystal clear! It is a QLED and you can definitely notice the difference from other TVs. 3. There are TONS of different apps available, including samsung plus TV. My favorite app is Itunes... which I have been using all day! 4.The One Connect Box... everything plus into this box instead of bulk behind the TV. Very convenient if you like to hide wires. 5. It comes with the wall mount, you dont have to purchase it separately. 6.You can personalize it by adding different frames, which snap on magnetically. 7. Samsung One Remote... it can be programmed to just about any device... so, you can use the same remote to control your cable, firestick, roku, blu ray, sound bar, etc... super convenient! 8. Alexa/Google Assistant Cons- 1. The price... but considering what you are getting, it is totally worth every dollar!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Best TV

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Picture

    Great picture and awesome volume. You do not need the sound bar. We bought a non Samsung easel for our tv and love it. The art is beautiful. Best TV we ever owned!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Perfect addition to the home!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Features, Frames

    I am only beginning to figure out all the awesome features of this TV! I love the ability to customize it from the background, to the apps, to the color of the frame!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    When Room Aesthetics Matter Most

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I was hesitant at first to purchase this TV because there are sets with better picture quality in the same price range. However, this is my first 4K TV and that upgrade alone has been a great leap from my 10+ year old high end Samsung 1080p TV. The picture frame feature has a lot of drawbacks (10 minute intervals, limited storage space), but I don't use it as much as I thought I would. If you want to use your own images you do have to know how to resize your images to look good on the matte backgrounds. Where this TV stands out dramatically from every other TV on the market- with the exception of the gorgeous and twice as expensive LG GX OLED series- is that it looks fantastic on the wall. It is extremely subtle when mounted flush to the wall which was the driving factor behind this purchase and not having our bedroom look like a dorm room. If picture quality was my most important requirement, I would have gone OLED and likely will for our main TV upgrade. I have zero regrets about this purchase.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Looks great - on or off! Couple of minor quirks.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Features, Picture
    Cons mentioned:
    Remote

    Great TV, VERY easy to install because of reasonably good instructions and many YouTube videos, and it looks fantastic on the wall (with or without art)! Sound is excellent, and the "Voice Amplify" feature is better than expected. There are only two things I have noted so far, after installing this one and one for a friend. 1) On both TV's, I had to re-pair the remote because the number and microphone buttons didn't work. There was nothing on the web I could find about that, but on mine a quick call to Samsung Support solved the issue. Re-pairing instructions are in the on-TV manual. 2) Like many have said, the process for obtaining the 3-month of free artwork is very confusing. I'm still not sure I got more than one month free, but we will know in about a week. I was going to add a 3rd item, and that is the price. And I even bought an open-box item for a little below MSRP. But quite frankly, because of the picture and the way this TV looks and works on the wall, I now believe it is quite a good value. And Best Buy delivered it on-time and in excellent condition. I could not tell it was ever opened.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great but with a major limitation.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    This is an excellent product with a major downside. It marketed as a way to display art when not a TV and that does work but... it's' their art primarily and not yours. I'm an amateur photographer and I want to be able to display my best photos. This product does that very well with one big limitation, memory size. Samsung only allocates 500 MB for user photo space in Art Mode. For a 4k display with 15 to 25 MB photo size there is only room for 20 to 30 photos. Art mode must use internal memory so an external USB drive does not work. For the price of this product and the low cost of memory, this is a major negative. Also the remote is poorly designed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great Space Saving Design

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    Interface is easy to use. SAMSUNG TV PLUS was an unexpected surprise. The installation diagrams are very strange and ask for anchor holes that are slightly too big. Would suggest watching a YouTube video installation if having problems.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    43” frame tv

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Frames

    I love my frame tv , good colors and sound, I purchased to use more as artwork but my husband hasnt stopped watching movies since we set it up

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    A must for a classy looking room

    |
    Posted .
    Owned for 4 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Great TV and art work adds some grace to your room. The single nearly transparent lead being the only cable connection to the set is awesome and opens set location to virtually anywhere in the room and makes it appear to be a piece of art work instead of a dumb tv screen. This is an engineering first and makes the set a definite winner in my mind. Only recommend waiting for the set to come on sale as it is very pricy otherwise.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Amazing! Great Investment

    |
    Posted .
    Owned for 6 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Absolutely love the frame tv. Beautiful art work creates a serene relaxing atmosphere, when tv is not in use. When working in my office, I connect tv to my computer keyboard and use as a screen. Love watching favorite shows. Amazing clarity. Great sound! Will purchase another when back in stock.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Don't like the external "set top" box

    |
    Posted .
    Owned for 3 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Really like Samsung The Frame. However, I have to return it because: 1. I want to hang this on the wall so it looks nice and neat... However... 2. The Frame has a big external box that you connect power, HDMI cables, etc... to this box, and then there is another cable from this box to the screen; therefore, no way for me to hang the TV on the wall with the ugly big external box :-( If you want to hang this TV on wall and look clean, you have to have a concave in a wall to store/hide the "set top" box.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    43" Samsung Frame TV is awesome!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Love it. Simple install and set up, but the biggest surprise is when friends come to visit, they always see it as art and then are surprised when I turn on the TV function. Also, the addition to cast from my phone and Ring Doorbell is an additional benefit. Overall, a great buy!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Awesome TV

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Tricky install, but we got there. It looks excellent once up on the wall, and the 'picture' mode works great. Now just to figure all the SmartTV setting out....

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
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