Customer Ratings & Reviews
- Model:
- NE63A6311SS
- SKU:
- 6447911
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
Would buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stove for price... good features...works great
I would recommend this to a friendBrand response from Samsung
Posted .Hello, AnitaP! Thanks for sharing your Samsung range experience with us! ^Ty
Ok but wife hates it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a while to boil buttons are touchy top gets burnt on fast like first pan of water left residue I had to scrape of with razor
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thanks for raising your range-related experiences, Joseph B. Let's make your home cooking a breeze!
There are several reasons why your electric stove takes forever to boil water; other factors could be the heat capacity, power, energy transfer, and pan compatibility. Please see the guides below to help you with your range.
Samsung electric cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have shared the user's manual for information about the "Recommended settings" and "Using the proper cookware" on pages 25-27; see also page 28 about the "Oven Lock" feature and page 50 regarding "The surface units will not maintain a rolling boil or will not cook fast enough" (under Cooktop) for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
We recommend using Cerama Bryte and Weiman cleaners to clean the Cooktop. Just be extra careful to avoid scratches. Kindly see the recommended cleaning videos below.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Please watch this video about "How to clean and maintain the glass cooktop on your Samsung stove":
https://www.youtube.com/watch?v=b_dExUhgeus
This youtube video is also about "How to clean electric ranges" (Kindly watch the first part until 1:20):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you require further assistance, please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145738210, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Cooktop
Very Pretty, Great Price But Not Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The range is very beautiful and has some great features HOWEVER the food inside the oven will NOT cook all the way through. The top will be golden brown but the bottom will be raw and uncooked. The oven only has one heating coil unit at the top there isn't one at the bottom. I wouldn't recommend anyone to purchase this range. I will be returning and purchasing a GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your range working as designed and would be just as frustrated. I have attached a troubleshooting guide to your concerns with your oven not heating (https://bit.ly/32hPhex). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007984) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. The control panel is so light that you cannot read it. I have to get the booklet to see layout of control panel. Missed cutoff date so i couldn't return. Also was made in september 2024. Purchased in may 2025. Sat in some warehouse for almost a year..Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty reading the control panel, FredC.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
it does the job
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice range. the oven settings are confusing to use, and i feel like i'm always have to push the "start button" twice. I miss my old range from whirlpool!
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want you to be able to use your oven hassle-free, GiselaC!
This manual will show you the correct control panel instructions for your convenience, and scroll down to learn more about the range's different settings and features. Kindly turn to pages 28-42 for citations.
User's manual:
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145801986, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Cooktop
Stove knobs not safe for adults
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to burn your home down this is the appliance for you. Twice today I turned the burner on without knowing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, SusanP.
We want you to have the best experience possible with your range.
Getting some cooktop knob covers or locks can protect your knobs from accidentally being brushed against. Please visit this link for more details.
Range knobs accidentally turn on cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
If you require further assistance with the refund, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145671372) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Broke down within 2 weeks expensive is not always
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once they installed the stove alot of issues arose with now only one of the burner working. The oven isn't even usable!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Miranda,
We understand the importance of a reliable range. Allow us to help.
We recommend checking this guide to help you. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151528514) to help our team pull up your information.
Have a great day.
^Camille
Great stove terrible service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is great, but the delivery service was was horrible, showed up a week after I had originally scheduled it, and they left the wrong power chord
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons dont work right when tou press them. The timer doesnt want to reset after it goes off. The oven doesnt calibrate to the proper setting...its way off. I was sent to the chat to get help to come and fix it and basically was ghosted they just stopped chatting and then it said since i had not responded it ended...i was responding the whole time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wanda D,
We understand how frustrating it can be when a product isn’t working as expected, and we’re here to help.
I have shared a Samsung link below that can help with your experience with the buttons and timer concerns.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
In addition, the Samsung link below can be utilized to perform a calibration. Skip the first three steps and go directly to step number four and five.
What temperature issue is your oven experiencing?
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149567181 to help our team pull up your information.
Leo
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's average appliance. The pieces are not perfectly lined up where the panels meet, the stainless steel is very thin, I'm kind of afraid of breaking something if I lean on it or move it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Allen,
Thank you for your review of our Samsung Range. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience in case you encounter any problems please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144881372) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
- Pros mentioned:Overall performance
awesome stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome stove that was a major upgrade from the old stove we had. this stove looks awesome and works really well.
I would recommend this to a friend - Cons mentioned:Control panel
Garbage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this garbage. It will not hold temperature after preheating. I have had Samsung technicians come twice and it’s still not holding temperature. The temperature drops 70-80 degrees in about 15 minutes unless I constantly preheat it again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We look forward to having the oven of your Samsung range hold the temperature that is needed for cooking food.
The links below will help with your Samsung oven.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
You may also turn to page 52 of this model's user manual, the link is shared below.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145543498
to help our team pull up your information.
Leo
Unforgivable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is nice. You delivered Early on the day scheduled to switch doors on my frig putting me in a bind with my condo and I can't sell the old on,,it can't be plugged in now. Never got doors changed.
I would recommend this to a friendSamsung oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove and the oven went out. I had an electrician come and check the plug first and he said it was fine. The oven was replaced and went out again after 2 months. Very annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147805800) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Raymond
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no manul with it got no help from best buy talked to about 6 people also no help from Samsung will not buy from them again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We always strive to assist our customer's needs, RaymondV. Let's guide you with this.
The user manual contains safety warnings and information about the product's features and functions. Learn more from the link below.
I have shared the model's online user manual for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
To order the printed copy of the user's manual for the range, please reach out to the following for support.
1. Samsung Parts Team - (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST
2. Samsung Parts Website - https://www.samsungparts.com/Default.aspx
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145725110, to help our team pull up your information.
Have a great day!
^Chrystel
Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't find inside light and stain easy on the inside of oven
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TraceyC,
We understand the challenges we encounter when using the range. Let us provide you with the details you need.
Here is a link to help you clean the oven. Please see each section, follow the steps and click the hyperlinks for further help.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Please see the "Introducing your new range" section, number 8, on page 21 of the user's manual, to help you find the oven light.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152508654/O_01._NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147035836 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Ease of use
Local find
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! Easy to maintain. Great for rental units and awesome for home kitchen.
I would recommend this to a friend Affordable basic oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little underwhelming compared to my previous Oven. Works fine once you figure out how to start oven. Burners heat fast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Meeting your expectation is what we are aiming for our valued consumers, as you Disco48.
The good thing about this model, it makes Make cooking simple with smart technology. Preheat, adjust the time and temperature of your oven and monitor your cooktop from wherever you are with your smartphone. Conveniently use voice to control your oven whether it’s Alexa, Bixby, or Google.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Surface cooking see pages 22 to 26.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145401572) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Glass top
Glass top cracked after first use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First use of the burner cracked the glass top. Dealing with Best Buy total tech and Samsung for a warranty repair has been a terrible experience. I should have just returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue of returning the model, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
- Cons mentioned:Glass top
Oven wears easily on the glasstop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 uses and the whole top is already ruined. 11 phone calls to bestbuy and geeksquad later and its still not getting exchanged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for your taking the time to leave your review. I understand that your cooktop is posing a concern. At this time we would like to communicate with you further to see what assistance we can provide. We can be reached via any of the following using ticket number: 1143900827
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
