Customer Ratings & Reviews
- Model:
- NE63A6111SS
- SKU:
- 11619736
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Scratches easy, no manual included
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top scratches easily. Soft scrub cleans well, normal sponge wipe doesn’t work well. Manual does not come with product. You need to view online and it’s not easy to read.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand having a nice and beautiful kitchen appliance will surely inspire us to cook, JenniferR. Let us help you to avoid further scratches in the future with your range.
Tiny scratches will become less visible in time as a result of cleaning.
Scratches or abrasions on the cooktop surface. See page 47 of this user's manual.
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145349958) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Works Very Well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the wifi functionally. Cooks evenly. Cleaning is a breeze. Would recommend to anyone.
I would recommend this to a friendGood stovetop so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great in kitchen. However, the LED screen broke within the first couple months. Fortunately it was under manufacturer warranty and Samsung sent to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Client,
We are glad to know that everything has been settled. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Hold stains
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't spill a drop of water without this stove staining. i thought Samsung was a good brand but I was wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Queenlake71, sharing your observation with the range matters. Allow us to help.
Please refer to your user manual for tips and tricks to maintain your range cooktop in pristine condition. Turn to pages 40 to 42, "Care and cleaning of the glass cooktop."
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214162959740/O_01._NE63A6111-AA_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151566477) to help our team pull up your information.
Have a great day.
^Camille
Electruc stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Written instructions are not there eg; setting clock. Do want to go online for all the tasks. Its not easy to clean. Dont feel its worth cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we understand your concerns and we value your feedback. Thank you for sharing your experience. I am including a link to the user manual on page 28 for directions on setting the clock (https://bit.ly/3vzFoD7). In addition, here is a link to a guide on cleaning and caring for the range (https://bit.ly/3B47Zlg). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143810381) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Very displeased with the store
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The order got canceled and I was not notified. Took the day off for something that never came
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Good for price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing screws some areas I need to add screws because some parts is loose
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check what can be done with the missing parts of your range.
Have a great day.
-Ernest-
Glass melted directly to the pot. Bizarre
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass melted directly to the pot. Bizarre I've never experienced anything like that in my life very weird and I don't know if they'll be able to repair or not. But the item was less than one month old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how you feel regarding your range. We are here to help.
We recommend you use Glazed cookware like glass/ceramic, ceramic, and earthenware for your cooktop to prevent it from breaking due to sudden temperature changes.
Please see page 9 under the "Glazed cookware," page 26 under "Choosing the proper cookware," and pages 41 to 43 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231025141516828/O_01._NE63A6111-AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146604587) to help our team pull up your information.
Have a great day.
^Camille
Sleek
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Looks good in any space. Caught it at a great deal.
I would recommend this to a friendOven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent oven quality clean looking stainless looks sharp.
I would recommend this to a friendAwesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it it works amazingly. I highly recommend this product
I would recommend this to a friendSamsung electric range stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Heats up fast. Love u can control the burner size
I would recommend this to a friendBeutiful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to cook, good quality and look elegant in my house
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new stove now I used every day make everything
I would recommend this to a friendThe oven glass gets hot to the touch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is nice, but the oven glass gets hot. Unsafe for my toddler to be around, so i barely get to use the oven.
No, I would not recommend this to a friendStove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove!!! It is amazing!!!!!!!!!!!!!!!!
I would recommend this to a friendNot my first choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an emergency, had to change ranges and this was the range with the shortest lead time. 1 week! Would not have been my first choice.
No, I would not recommend this to a friendRange
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I recieved a product not damaged, i works well enough.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Steph,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Standard Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good buy for the money, I would recommend
I would recommend this to a friendWORST EXPERIENCE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are no zeros, so I had to give 1 star. I have been waiting for them to delivery my dishwasher for 3 weeks. They have called me twice to schedule the delivery. Both times I had to ask for a day off from work because they tell you that they can come at any time between 7am and 7pm; and neither of the 2 times they showed up and didn't even call to cancel the appointment. Now they called again to tell me that they are going to deliver it until January and I also have to ask for another day off from work!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
