Customer Ratings & Reviews
- Model:
- NE63A6111SS
- SKU:
- 11619736
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Did not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible stove. Only lasted one and a half years. The burners slowly started dying out one by one within a span of 12 months. Samsung is terrible quality. No, I will not pay to have the burners replaced after only one year of ownership. Will never purchase another Samsung appliance ever again. Now I'm forced to purchase a new range. Do yourself a favor and avoid this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can't imagine the inconvenience this has caused you. Let us help you with the range.
Please see the "Hot Surface indicator isn't working correctly" section and follow the steps.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147068472 to help our team pull up your information.
Have a great day.
^Aloe
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the way the oven cooks Not sure how to clean the stove top
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stove, I understand that you have some concerns with cleaning and cooking in your new Samsung Range. I know how alarming that can be with a new machine and would like to provide you with some helpful information. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need any assistance, we are here for you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144045474. We thank you for being a part of our Samsung Community. ^Brad
Samsung stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had to the stove for about three months now and the electrical display has when out. We can no long see what temperture our oven is on. The ranges work really well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crystal!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - Stainless steel. I sincerely apologize for the inconvenience if the display on your Samsung Range went out. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Range or Wall Oven Panel is Blank, Blinking, or Partially or Incorrectly Displayed": https://www.samsung.com/us/support/troubleshooting/TSG01110183/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue on your Samsung Range on page 46: https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf.
I also shared the link about the warranty information of your Samsung Range: https://www.samsung.com/us/support/service/warranty/NE63A6111SS/AA.
Your Samsung Range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144647741
Have a great day.
Melardo
None
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works quite nicely however wi-fi and SmartThings app difficult at best.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Michael, I see that you are having issues using your Samsung Range in the SmartThings app and completely understand how confusing things can get. I would like to offer you some help to ensure you are getting the most from your unit. See link below:
https://www.samsung.com/us/support/answer/ANS00049148/
If you need any assistance. please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143430490. We thank you for choosing Samsung in your family's home. ^Brad
no trays
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove works fine but it did not come with baking trays
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Kinbealeton. We're sorry to hear that your Samsung range didn't come with any trays. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for choosing Samsung. ^Ty
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No phone call from driver prior to showing up at my house.
I would recommend this to a friendStove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove ! Cost efficient and a very efficient oven !
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to congratulate you on your brand new Samsung Range and appreciate you pausing your day to review it. We are glad to see that you are enjoying your new machine. We want to welcome you to our family and thank you for choosing Samsung. ^Brad
Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is good , heats up really great and also easy to clean
I would recommend this to a friendGlass top cracked from heat
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove ever!!! Glass top cracked! Stove doesn’t clean well!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are glad to hear that you are using Samsung products. We are here to help you out on how to clean your range.
Cleaning time guide, see the link below:
Clean and care for your Samsung electric cooktop:
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144933558) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
new samsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove has met my expectations. The placement of the knobs is ideal for a home with a 2 year old.
I would recommend this to a friendThis thing can cause a fire!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First - I'm worried this stove will cause a fire. It gets so hot if I touch anywhere when the stove is on I get burned. Second, the front burners don't even have the same scale or range of numbers on the dials to set temp. My mistake thinking a 4 on back burner is the same as 4 on a front burner.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JosephM, we want you to enjoy cooking. Let's go ahead and assist you with your range.
We recommend areas near the surface units may become hot enough to cause burns. During and after use, do not touch or let clothing or other flammable materials contact the surface units or areas near the units until they have had sufficient time to cool. Please check this link to your user manual for details. Turn to page 14, "GLASS/CERAMIC COOKING SURFACES. " Also, please go to pages 23 to 24 for your range burners, "Location of the radiant surface elements and controls. "
Manual:
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146084514) to help our team pull up your information.
Have a great day.
^Camille
chief of operations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok it works , next time include all necessary items
I would recommend this to a friendBrand response from Samsung
Posted .Hello MaxA,
Thank you very much for your feedback about our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product works well and cleans well. Like the reminder options
I would recommend this to a friendlove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.thanks i love it bestbuy.they stay showing me love
I would recommend this to a friendOven glass overheating
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unsafe with kids. The oven glass gets hot. Not happy
No, I would not recommend this to a friendHorrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this Samsung range. First one came dented in two places. The second one didn’t have the back attached properly. Abe yourself the time and hassle and get a GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience of receiving your first range with dents and the second one that has not back appropriately attached.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash trash trash trash trash trash trash trash trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration you feel with your dishwasher. We want to speak to you directly and get more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663332) to help our team pull up your information.
Have a great day.
^Camille
TOTALLY BAD EXPERIENCE>
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not recieve ANY INTRUCTIONS or PICTURES of this product. There is NO USER MANUAL! i have to BUY one online for 9.99 plus 2.50. RIDICULOUS.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad you reached out, RandallS. The user manual is available online for download to conserve and protect adult trees and the environment.
For your convenience, below is a link to your user manual:
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145137871) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Scratches
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the surface wasnt scratched id be happy. To be honest i want to refund
No, I would not recommend this to a friendAppliances
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money.. Best Buy doesn’t want to compensate for the things they do wrong..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you leaving us a review of your experience with one of our appliances.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
