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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38 reviews

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92%
would recommend
to a friend

Customers are saying

Customers consistently note the impressive picture quality and innovative art mode of the 65" Class - LED - The Frame Series - 2160p - Smart - 4K UHD TV with HDR. Many customers rave about the art mode's motion activation feature. While some customers find the price to be a drawback, they generally agree that the product's quality justifies its cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 38 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Looks great and the picture is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look of the flush mount TV. I ran cable boxes, dvd, etc... into a closet behind the wall... amazing. During the day the “art” looks great. Glowing art at night kills the illusion a bit, but still a huge improvement over my last TV (and it’s a TV, not an actual painting). Genuinely happy with this purchase and would buy it again. Picture on the TV is super crisp. Would have given this a 5 if the price was down a bit. Guessing that will happen in time, but I couldn’t wait! Considering one of the smaller ones for the bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. Sound quality is good, picture is great and the Art mode is fantastic. I love that the art mode can be motion activated so the television isn’t drawing power all day when I am away from home. Great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Art and technology meet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our front room, I really didn't want another TV, but it just made sense to have one there. This really doesn't look like a TV, they have quite a few options of stock art loaded for you with the option to buy Art from them or you can upload your own images to display your own "art" - there is a glow at night time that gives it away. You can also add a mat or have it display at full screen. The TV itself is awesome, great sound and picture quality, we easily hooked up our gaming system behind the closed doors of the console and the best buy installer hid the one wire behind the wall. I am really pleased with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It resembles wall art and picture frame, WiFi allows you to see internet at any time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this TV for 1 year and 1 month. Out of warranty by 1 month now and a 12 inch wide shadow just appeared for top to bottom. They say that the picture mode won’t burn the screen out but it did (again 1 month out of warranty) I would save your money and buy another brand of TV.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality, Wall mount

    Rated 5 out of 5 stars

    Fantastic Picture on a TV That Looks like Art!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this TV is STUNNING! When seeing it in art mode for the first time, most people truly do not realize it is a tv. Purchase a different bezel to compliment your decor and it can totally transform your room. One wire provides all Audio and video inputs as well as power to the set—finally. No gap wall mount is easy to install and looks great. One gripe—Samsung has made it more difficult than previous versions of The Frame to use your own photos in Art Mode. I’ll find a workaround. Not a deal breaker. Worth the extra money if you want a large screen and your significant other cannot stand the look of a tv on the wall in your living space.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Wall mount

    Rated 5 out of 5 stars

    Highly Recommended!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For years I never mounted a television and thought, "Wouldn't it be cool if wall-mounted TV's could display art." Well, Samsung Frame TV did just that. No longer does our tv look like a big black rectangle when not in use. It now shows very cool artwork that truly adds to our home's look. I was initially concerned that displaying art for hours on end would use a lot of electricity, but the energy guide label says only $17 per year. So needless to say, when I'm not watching TV and in the room, I will be having it in "Art Mode" and enjoying being able to change out the artwork/photography with a click of a button. Very Cool. The system uses just one very thin cable (kind of a clear/white color) that connects the TV to the "One Connection" box. You hardly notice the cable as it lays against the wall. The One Connection box can be hidden away and is where the other connections (HDMI, Cable, power, etc) are made. It is a really slick looking system and the TV mounts really tight against the wall, so it really does look like an art frame. The only disappointment is that the TV comes with only the black frame as standard, and the other options (a couple different wood grain and a white frame) are purchased separately and aren't cheap. (around $250ea - ouch!) I want to go all-white, so we will be ordering the frame, which apparently just snaps over the top of the existing black frame once it is in stock. The set up was really pretty simple. Pretty much plug and play. The smart tv set up was simple as well - once you turn it on, it walked you through step by step. The wall mounting was no more difficult than any other wall mount, and in fact the template, mount and instructions were better than most. Bottom line, there are countless 4K tv's on the market, but this one takes it from "just a tv" to something that isn't an eyesore when not in use. If your wife is anything like mine, she will love the art and photographs being displayed when the football game isn't on! It truly does add to the decor of your home.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Wall mount

    Rated 4 out of 5 stars

    Serves it purpose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this television for the living room and it looks absolutely beautiful on the wall. Whenever we have company, that art mode is literally a conversation. If you a seeking something with Dolby Atmos and Dolby Vision then you won’t get it here, that’s the only reason it’s not a 5 star for me but not everyone will appreciate those features. Unfortunately we had to sacrifice to get the no gap wall mount art mode. This tv is not for performance, it’s all about appearance so keep that in mind.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous TV was 10+ years old, so to get a Samsung Frame 65” has been quite the upgrade. The picture is incredible, as are the features. I love how you can display art while the tv is powered down. It looks absolutely beautiful in my living room. TIP: If you purchase this TV, I recommend turning off the “Auto Motion Plus” picture setting under “expert settings”. Otherwise, you get a fake, cheesy looking, soap-opera style look to most shows & movies, & it’s quite distracting. That setting is geared more toward sports. Most new TV’s have this feature, but call it different things. Once turned off, everything looks normal again.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Frame Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent art, picture is great 4K.Not quite as good as QLED, Samsung app is good to preview and sample new art.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Game changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung changed the TV game with this beast. The picture quality is eye popping, the arts are amazing. When it's wall-mounted and flushed with the wall it's just artistic.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Clean and clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is super clear, looks clean on the wall without tons of wires hanging off, and is mounted almost flush to the wall. The artwork mode is a great feature that adds depth to the space the TV resides. Overall, this is a great television.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Looks like an expensive art piece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. I like art and to have a TV that shows a multitude of very nice art pieces is amazing. The colors are bright and bring the art to life you can also add your own pics which is my favorite part of the TV definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A little pricy but great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You could probably get a TV with better picture quality (qled/olwd) and a no gap mount in the same size for less money but this TV had everything I needed given the limited source options I have. Being able to look at great art work when I am not watching movies was a great selling feature for me.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    As Awesome as It Looks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted a tv that didn't look like a TV when off and this exactly fits the bill. It is a great TV, easy to connect and looks very professional on the wall. The ability to display as a picture when not in use makes it a discussion piece in the room

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV but misleading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV looks great in our family room but when we were sold thr product we were told there was a box that comes with the tv. We were expecting something tiny but with the 65 inch it was a massive box that we had to find a way to hide the wires and the box. Also the extra outer frame we did not purchase bc of the ridiculous cost but maybe in the future we may.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent picture and beautiful framed look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV provides an excellent Samsung picture and the framed look, especially when looking at it from the side - is unbelievable!

    I would recommend this to a friend
  • Pros mentioned:
    Wall mount

    Rated 5 out of 5 stars

    One of the most beautiful TVs I own

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really as advertised -- it hangs on your wall like an artwork (be sure to use the Samsung no-gap mount to flush mount the TV to the wall). The art collection for screen savers has everyone fooled into thinking it is an expensive piece of art!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like the tv but it’s still buffering. Love the art

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frame tv is wonderful. I love the ability to have art work on the screen. It would be nice if the screen was non glare. We like watching shows on it as well. We are having a problem with buffering but don’t think it’s a problem with the tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    at first the tv keeps on disconnecting from the internet when you turn the tv off. but after how many days of reconnecting to the net, it finally connected on its own without doing anything

    I would recommend this to a friend
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