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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1374 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.2 out of 5 stars

  • Dry Time

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the large capacity, quiet operation, and effective steam features of this 7.4 Cu. Ft. 11-Cycle Electric Dryer with Steam. Many appreciate its ease of use and overall performance, consistently praising its ability to dry clothes effectively. While some users experienced issues with the sensor, the positive feedback on other aspects significantly outweighs these concerns. The dryer's features and size are also frequently highlighted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,374 reviews
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and working fine with good operating noise

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s rather loud and I don’t care for some of the features

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Weird dryer settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like how you cant set dryer times it does it for you.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Cathy, I understand your point, and I agree that you may not be able to set the time on the "Sensor dry" cycles. However, you can use the "Manual dry" cycles which will let you select from the time options available. Click here https://bit.ly/2KkQyX7 (page 33) to know more about these cycles.

      ^Jefry Samsung

  • Rated 3 out of 5 stars

    my review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth the money dont buy it does not work as adverstised

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi alvarez, I'd like you to contact us via Twitter:  https://bit.ly/2y8aOGz or Facebook Messenger: https://bit.ly/2LmCR7F and explain to us the situation you're encountering with the dryer so we can help you.

      ^Jefry Samsung

  • Rated 3 out of 5 stars

    Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great reviews looking forward to seeing it holds up to the craze

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Maybe my unit was defective?

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for almost a full year before heating element stopped working. Warranty process would have left us without a dryer for too long so I paid local contractor to fix

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sensor

    Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer didn’t work. Delivered with a defective sensor. It was a return, open boxed and was not thoroughly checked out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible on light heat setting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer doesn't dry cottons and other shrinkable items in a reasonable amount of time. It takes over an hour to dry jeans, heavy shirts, washable sweaters etc. There is nothing cost effective about it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings Nittany! These days being cost-effective is important, and that's why I want to give you some tips to help get your clothing completely dry. Look over this link: https://bit.ly/2xFXQNN, for more information. Also, this link: https://bit.ly/2ygtTU4 will explain the difference between Sensor Dry and Manual Dry, and when to use those settings. Saving time, energy, and money matters Nittany, and so do you! Thanks for being a part of the Samsung family! ^Mae Samsung

  • Rated 2 out of 5 stars

    Runs longer than needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have come to find out we have to check the laundry every so often because some loads are dry and the unit is still running with 40 minutes or more remaining. Makes us a little nervous.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    could use upgrades

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like the fact that I couldn't choose the temperature to dry clothes. The timed cycle was the only one I could choose which temperature to use. My old dryer, I could choose on any style

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Hi jafo, I see where you're coming from. This is an advanced technology dryer that is equipped with a humidity sensor that based on the humidity of your clothes, chooses the right temperature to get the best drying performance.

      ^Jefry Samsung

  • Rated 2 out of 5 stars

    Cooltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always use Samsung, but i noticed that the feature for the auto sensor is never dried enough. Even if it high heat and extra dry. I live in a three story house, this doesn’t help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely Complicated to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't fall for all the steam modes unless you constantly like to have your clothes in a wet ball. Especially the wrinkle release. Should be more of a create more wrinkles then you had before mode. It would have been cheaper to get the dryers with the small water tray you fill yourself. That way you could control the amount of water being used.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HATE my new dryer. Towels don’t dry, end up putting them back for at least 20-30 minutes. Thick socks don’t dry either, end up hanging them up! Can’t believe this! Should have taken advice of a friend who said not to buy Samsung!!

    No, I would not recommend this to a friend
    • Brand response from MsSamsung
      Posted .

      Hello MrsLMK, we understand your frustration with this dryer. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Rated 2 out of 5 stars

    hard to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first dryer delivered would not dry clothes. second dryer will dry but it is difficult to set to proper setting

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t dry all the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer seemed to be great but it doesn’t dry the clothes all the way because it shuts off when it think it’s dry. Even on timed dry so very weird !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was warned and didn’t listen. 15 months after purchase, dryer doesn’t shut off or stop spinning. Now it won’t heat. I hope my washer goes out next so I can buy a Whirlpool again. Never will buy a Samsung appliance again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Gonzo! I'm providing this link (https://bit.ly/36aUmlm) to better assist you with your concern of the dryer cycle not ending. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Heating element out in 2 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heating element went out in 2 years. Unfortunately, when I purchased the washer/dryer combo, I thought I bought the Geek Squad support 3 year warranty for both and it turn out to only be for the washer. Luckily I was able to get the total Tech Support membership to cover the expenses.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Heating Element

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My heating element has gone out 3 times now on this product. Hopefully, Best Buy or Samsung will stand by their products and offer me a replacement that works. I've was fortunate enough to buy the Geek Squad Protection Plan, but what happens after the 5 year plan runs out?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mehh not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know if it's the Eco settings or what but this thing just takes forever to dry anyting not near as good as my old dryer

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Dirt! Thanks for being a Samsung customer! It can be frustrating when your clothes aren't getting dry, and I want to help by giving you some great information. Take a look at this link: https://bit.ly/2Qd2D0B, for troubleshooting steps. Just copy and paste it into your web browser and you are all set! ^Mae Samsung

  • Rated 1 out of 5 stars

    Samsung Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I but the Samsung Dryer back in 2018, and two years the dryer is not drying. Very disappointed to see it's not working for a brand new dryer.

    No, I would not recommend this to a friend
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