Customer Ratings & Reviews
- Model:
- QN83S90DAEXZA
- SKU:
- 6578064
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the TV's picture quality and refresh rate. However, some customers have expressed concerns regarding the TV's durability, with reports of the product failing within a few weeks of use. Additionally, some customers feel the brightness is inadequate.
This summary was generated by AI based on customer reviews.
Install was perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Geek squad was amazing that you have a great job
I would recommend this to a friendtitle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.meets expectations,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I would recommend this to a friend- Cons mentioned:Durability
83’’ TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST DECISION YET --- THE TV WENT DARK AFTER 20 DAYS AND I AM WITHOUT A TV SINCE 16 JANUARY. THANK YOU BEST BUY AND SAMSUNG NICE WAY TO TREAT SOMEONE ON A FIXED INCOME!!! YOUR ARE ALL DISINGENEOUS/CROOKED!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mrane,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Broken glass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a 83 inches samsung open box , the box said missing "some original parts", they told me the table base!! but everything else is good..... When opened the box at home the tv was broken on the righ side of the bottom...corner btw the glasses, the open box product didn't described that ,!!!! after renting a car to transported, I had to do again and returned
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience with Samsung’s S90D TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Cons mentioned:Durability
Careful- 28 days and the TV is dead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 28 days and stopped working at all. Samsung expect you to unmount it. Best buy didnt offer e replacement since it is an open box even with total tech .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shawn,
We appreciate you sharing your experience with Samsung’s S90D TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Please also keep in mind that our service does not cover your wall mount. For service, it is the responsibility of the customer to unmount and remount the unit.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samdung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV because I love Samsung. I should have went with an LG. The sound goes up and down by itself and I had to return it for another one. Then the new one I got I have to return as well because I had to turn the volume up at 50 just to hear what was on TV. I shouldn’t have to buy a sound system to hear what’s on the TV. I will be returning for an LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .GeorgeL,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Cons mentioned:Durability
Poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt power up 2 months after buying it. Samsung used to be good quality TVs.My lg tvs have no problems after 5 years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steve,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
PURCHASED TV NOT RECEIVED AS WE WERE TOLD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was supposed to receive this tv I purchased today, Tuesday, December 10th, between 1pm - 4pm. Needless to say it never showed up and no one ever called to say they weren’t coming today! We still have not received any phone call. AWFUL CUSTOMER SERVICE!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .FredJ,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Unsure of the quality of this model
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’re waiting on our third tv. First died within six days of installation; second arrived with a cracked screen. If the third one is faulty, we’ll move on from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertB,
We appreciate you sharing the issues you’ve initially experienced with Samsung’s S90D TV. Thank you for your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality, Refresh rate
Me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently got the Samsung 83" Class S9OD Series OLED 4K UHD Smart Tizen TV (2024), and I'm super happy with it. Picture Quality: The OLED tech gives you deep blacks and vibrant colors, and the 4K UHD resolution makes everything look crystal clear and super realistic. Performance: With a high refresh rate, it handles fast action scenes smoothly, which is perfect for sports, movies, and gaming. Design: The ultra-thin profile and almost bezel-less edges look amazing in my living room, making for an immersive viewing experience. Smart Features: The Tizen OS is super user-friendly, with quick access to streaming apps and compatibility with voice assistants like Bixby, Alexa, and Google Assistant. Connectivity: It has multiple HDMI and USB ports, plus Wi-Fi and Bluetooth, making it easy to hook up all my devices. Sound: The audio is clear and powerful, though I'm thinking about adding a soundbar for an even better experience. Conclusion: This TV is a top-of-the-line choice that combines awesome picture quality, sleek design, and smart features. Highly recommend it!
I would recommend this to a friend Great upgrade from the s90c
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 83 inch s90c. I had an issue where the tv needed to be unplugged to get rid of a white line going horizontal across the screen. The tv was 18 days old. I had to call samsung due to the 15 day return policy at bb. Samsung ended up exchanging for the s90d 83inch. Everything i loved about the s90c was just a little better. Brighter for sure. Hdr looks even better. The tizen app much more responsive. The tv still doesnt love the max app. Not sure why. It will go to max, but it thinks about it much longer than any other app. At the current sale price 3299 i think it is a must have. The woled in this tv knocks it out the park.
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Brightness
Samsung S90D Great Mid Tier Oled - Not Bright
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my Samsung S90D 83 inch because the Arch HDMI port was broken. The picture quality was great for an OLED but Samsung has sent out a software update so this oled is dimmer then the S90F. Very unfair for Samsung to dim this television. This was a great oled tv until Samsung dimmed the brightness.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Utahguru,
Thanks for sharing your thoughts on this - we'll be sure to pass this along to our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Like you can touch their faces.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really beautiful picture but weird that it is 83”, not a std 85”.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Durability
Bad Power Board
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is amazing, but it died after three weeks. Won’t power on and no indicator light. Quite frustrating for a tv costing over $3,000.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FiddleSticks,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
FAILED AFTER 15 DAYS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TOTALLY DEAD AFTER 15 DAYS. Beware of all Samsung products. Their quality is a massive disappointment. I spent almost 3,000 dollars on a brand new tv for it to fail with less than 10 uses! Now that’s I’m looking up a fix, I’m finding countless people having the same experience. STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .TylerA,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist