The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
Great TV
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great TV picture is excellent,loading searching for apps and loading them can be frustrating sometimes but you get use to the smart Home Screen after awhile
This reviewer received promo considerations or sweepstakes entry for writing a review.
Im so pleased about the 4k neo qled i purchased. The picture and sound qualityis so great. Weve been wstching alot of grest movies and the colors and sharpness is awesome. Great tv. My wife and i are very satisfied.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was installed in our clubhouse with bright lighting. It offers great tones and a very clear picture. The size is awesome! So far everyone had been delighted with it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really love this tv, picture quality great color when watching shows or movies, sound is amazing. If your thinking of buying a TV I would recommend getting the Samsung NEO QLED.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Woke up this morning and turned on the TV and NO sound! The amount I’ve gone through to get it up and running again has been ridiculous and still no sound
Thank you for sharing your experience with your TV. If you're not hearing sound or if the sound cuts out and you're using only the TV’s built-in speakers (no soundbar or external device), try the following steps:
1. Check volume and mute settings, and make sure the Sound Output is set to TV Speaker: Settings > All Settings > Sound > Sound Output > TV Speaker 2. Run a Sound Test to help diagnose the issue: Settings > Support > Device Care > Self Diagnosis > Sound Test 3. Cold boot your TV by holding the power button on the remote until the TV turns off and back on (Or unplug the TV from power for 30 seconds, then plug it back in) 4. Reset sound settings to default: Settings > All Settings > Sound > Expert Settings > Reset Sound 5. Update your TV’s software in case a firmware issue is affecting audio: Settings > Support > Software Update > Update Now
If none of these steps restore your sound, please contact us for further assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Customer reviews from Samsung US
User rating, 4.7 out of 5 stars with 94 reviews on Samsung US.