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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 66 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 66 reviews
  • Rated 5 out of 5 stars

    Review of Bespoke Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge with lots of well thought out uses of space. The drink center and snack areas are very unique with the ability to adjust temp in snack drawer. The screen is an interesting addition that seems like it has potential, but it is limited to the apps that Samsung has included. There is no app store which limits u to the scope Samsung has decided on! Including the use of Samsung voice service Bixby or Alexa. Google assistant (which we happen to use) is no where to be found.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an incredible upgrade. Love the touch screen, ice maker, water dispenser, overall aesthetic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator lots off storage can play YouTube videos

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Very advanced a little hard to learn but still really nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy from Bestbuy you wont regret.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product ever i am addicted to Samsung technology and i feel like Bestbuy sales better quality electric tech.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    will not stay connected to wifi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole reason I made this purchase was to have wifi and AI included with a nice big touch screen, it's been a week now and I've exausted every wifi connection possibility. I spoke with both samsung several times and internet provider and both it seams are blaming each other, I even purchased wifi extenders and placed through out the house increasing the signal strength, and still the unit will not connect to wifi, I have a separate Hotspot for traveling I use for laptop, I did try connecting unit and it did connect briefly but unit cuts out all the time. Short of changing internet providers from Optimum to maybe verizon as a possible remedy I'm not sure what else to do aside from sending unit back to bestbuy for exchange.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We understand how you feel regarding this fridge. We are here to help you in any way we can.

      Please see page 92 of the user manual for steps to take when the fridge cannot connect to the wifi.

      https://downloadcenter.samsung.com/content/UM/202503/20250318090146056/FDR_RF8000F_F-Hub_DA68-04835A_EN_MES_CFR.pdf

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1149424029), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Stylish and Spacious with Some Smart Extras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Bespoke 29 cu. ft. 4-Door French Door Refrigerator in White Glass looks great and offers a ton of space for groceries. It’s perfect for families or anyone who likes to keep things organized, with flexible storage options that make it easy to fit everything from drinks to leftovers. The AI Family Hub+ screen is a cool feature—great for checking your calendar, leaving notes, or even seeing what’s inside the fridge without opening the door. The AI Vision Inside can help track what you’ve got and suggest recipes, which is fun, but not something everyone may use daily. While the smart features are impressive, they might feel a bit much if you’re just looking for a straightforward fridge. The touchscreen can also be a little slow at times. Overall, it’s a great-looking refrigerator with a lot of room and a few high-tech extras. If you enjoy connected home gadgets, this might be a good fit—just be ready for a little learning curve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, Smart & Spacious – Great for Modern Kitchen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Bespoke 29 cu. ft. 4-Door French Door Refrigerator with Family Hub™ and AI Vision is a beautiful and highly functional addition to any kitchen. The customizable panels look premium, and the large capacity easily handles a week’s groceries. The AI Vision cameras help track food and send alerts when items run low, while the Family Hub screen offers recipes, calendars, music, and even TV mirroring. Cooling performance is excellent, and the dual ice makers with a water pitcher are a nice bonus. It’s on the expensive side, and the food recognition isn’t 100% accurate yet, but overall, it’s a smart fridge that truly makes life easier. Pros: Spacious, stylish, smart features, great cooling Cons: Pricey, occasional AI misreads Highly recommended for families and smart home users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sansung fridge with everything you need plus some

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the refrigerator set up maximizes all space, has pitcher water as well as water dispenser, keeps track of all food in and out so you know when you need to hit the store without looking, two sizes of ice and can adjust rate if having people over to prevent running out of ice at parties, the sensor on fridge to auto open is very nice and will help the door last and comes with all of the state of the art tech so can leave notes, look up recipes, and much more that is above and beyond what I need and the price is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this so far!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Bespoke fridge is cool because you can change the way it looks — like picking different colors or finishes for the doors to match your kitchen. You can even add more sections later if you need more space. It has smart features too, so you can control the temperature or get alerts from your phone. One section can switch between fridge or freezer, depending on what you need. It also makes two kinds of ice, runs quietly, and uses less energy than my last. Basically, it’s a fancy fridge that looks good, does a lot, and can grow with you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow this is an amazing refrigerator. Honestly, when I purchased the refrigerator I had no idea what it could do. I purchased strictly because of the great price during the Memorial Day sale. Even after I learned some of the features I no interest in using them but boy was I wrong. From seeing temperatures, who's at the door to YouTube recipes this refrigerator is amazing,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Fun to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s basically a massive touchscreen that could do everything your phone can but it’s your refrigerator stream video pull up news view recipes make a shopping list and it even gives you ideas of what to cook based on what’s inside your fridge not to mention it has a separate door where you can get water and fills up a picture automatically complete genius idea And the ice is where it belongs in the freezer makes two different types. Got the five-year warranty so I’m covered for a while even though it’s a ton of electronics I’m covered so I’m good easy set up looks great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, almost great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool Fridge. Not sure about the automatic door opening. It opens, but then you have to close manually. The beverage center is great and we use it daily. I am a bit disappointed that the wifi capability only allows 2.4 ghz. The response time can be slow as well. Improvements from the last version, but it could be better. Also, the screen is big, but came with defective pixels. Still working on getting that remedied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator! I had my eye on the original stainless steel one without the family hub. But being able to upload your own photos, as well as using Amazon and ring among other apps is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Bespoke 29 - Great purchase!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re very happy with our new Samsung Bespoke 29 cu. ft. fridge! It looks sleek and modern, fits perfectly in our kitchen, and offers great functionality with plenty of space and smart organization. The sales and installation teams were also fantastic—professional, helpful, and efficient. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definite must buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best refrigerator on the market!! I love how the ice is in the freezer with TWO SIZEZ and no worries of the ice maker breaking down as done so the previous model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ready for new one to come in.. we like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not gotten it yet but we had the earlier model we got open box and it worked good but the freezer didnt work right so they are switching it out for us next month.. hopefully the next one has no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This fridge does it all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement on the original family hub. The family is loving their new fridge. Keeps us fully informed, the news, entertainment and security hub while we are in the kitchen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exactly how you expect a 2025 fridge to be

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really looks like a 2025 refrigerator. It's pretty "smart" and has a lot of funky gimmicks. Functionally, it's great so far! The only downsides are slow ice making, and opening the beverage door could be a hit or miss.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s a good addition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The monitor is a great addition to the kitchen. My only gripe with this fridge is that it doesn’t connect to my iPhone. I downloaded the smart things app and I cannot stream to the fridge

    I would recommend this to a friend
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