Customer Ratings & Reviews
- Model:
- NV51CB700D12/AA
- SKU:
- 11792098
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
- Cons mentioned:Oven door
No Handle on Lower Door - Locked Indefinitely
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 45 days of installation the lower oven door locked itself and refuses to open. Best Buy Geek Squad has tried to fix and unfortunately Samsung doesn't even have the available parts available. It was an oversight on our part when purchasing to not have noticed that the lower oven door has no handle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bocci,
We would love to assist you with your appliance. Kindly provide us with more details about the cooktop.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146860494) to help our team pull up your information.
Have a great day,
-Ernest-
- Cons mentioned:Oven door
Bottom oven wont open
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking stove, the bottom oven wont open up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jenlen,
We know that new appliances are challenging to operate. Let us provide you with the details you need.
Please see the "Push to open door" section on page 22 of the user's manual.
Manual
https://downloadcenter.samsung.com/content/UM/202403/20240307163337643/O_01._IB_FULL_NV7000C_NV51CG700D_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147051509 to help our team pull up your information.
Have a great day.
^Aloe
After buying this product you have not deliver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have not deliver this product after i bought it you have change my delivery day since August 2 4 time and I still have not received the item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We are here to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to provide feedback about their overall experience with this purchase, while also tracking the status of your order.
Have a great day.
-John
Dont buy please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't purchase this item, bought it brand new and it broke out of the box, so Best Buy sent Cone Appliance to the home to fix the door that was broken, and they couldn't fix it. So Samsung paid me for the item for me to purchase another one, i did so through Best Buy again bad idea, it's going on April, and haven't received it yet and this been since the end of 2024, customer service sucks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to experience this. To better assist you, please contact the Best Buy customer service department at (888) 237-8289 Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Very frustrating
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t gotten it.. ordered it 4 months ago, and it keeps getting delayed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Wife not happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to figure out how to operate. Even when picking amount of time to cook is difficult and still can't figure out how to have the time showing at all times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ronp,
We can feel what you have to go through with your microwave.
Please see pages 27 to 32 in the Basic Operation section of the manual for the detailed steps on how to set the cooking time and what time is need for each type of food.
https://downloadcenter.samsung.com/content/UM/202311/20231128162025635/NQ70CG700DMT_AA-01_IB_FULL_NQ7000C_EN_MES_CFR_231011.pdf
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146588781), and it will help our team pull up your information.
^Rodel
was damage when arrive and I waited a long time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return after waiting a month for it to arrive for thanksgiving and it was dented .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, HeidyS.
Thank you for choosing Samsung for your wall oven needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Horrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expect delay don’t believe anything that is posted on dates. Horrible experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MoisesZ,
We want to inquire more about what transpires with the wall oven and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
ITEM NEVER DELIVERED
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received this item AND my request for assistance have not been satisfied !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
No producr to review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in april 2024 and haven't receive it. Best buy keep sending emails pushing the date back, now is july 15, 2024.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
New ovens
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to review but maybe delivery in 6 weeks instead of two. I hope it is what I want.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store if you have questions regarding your delivery.
Have a great day.
-Ernest-
Mildred is a rock star!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with the double oven. Mildred was an absolute rock star to work with! She deserves more than 5 stars. We just returned and bought a great vacuum from her. Mildred knows the products and program and I will drive past several Best Buys to work with Mildred.
I would recommend this to a friend- Pros mentioned:Ease of use
Beauty & Function
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and user friendly! I especially love having so many options.
I would recommend this to a friend From perfection to perfection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say, I bought it once and then got a new house and purchase again the same product!! It is simply from perfection to perfection
I would recommend this to a friendKitchen remodel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't installed this yet, but love how it looks!
I would recommend this to a friendBest Buy doesnt care about you!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Orderd this oven in May for it to arrive in July. It has now been pushed back 5 times to November currently. New house and we have no oven. Best Buy will do nothing to make it right. Im sure it will get pushed back more. We got all the appliances to match, so if this doesn’t come we have to return all which will be another fight ebcause the other appliance will be out of return window. BEST BUY, WHY IS THIS ITEM STILL AVAILABLE ON YOUR SITE!!!??
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
