Customer Ratings & Reviews

I absolutely LOVE my Bespoke vacuum! I got it recently and I watched a Youtuber reviewing it comparing it to the dysons and shark vacuums, the sunction and battery life is way better than all of them. I always noticed everyone complaining about the Dyson. I wanted something similar in appearance but I hated the color way of the dyson. I wanted something super light aswell. I did so much research on vacuums before buying and i’m so glad I choose this one! The sleek design of the vacuum is great. I love the all in one cleaning station. The vacuum is super light aswell. The only thing I wish was that Best Buy sold the mopping attachment you can use with the vacuum!

Ordered this for Black Friday. I personally like cleaning and wanted a versatile, easy to use vacuum, that also looked aesthetically good. I don’t have a huge space and knew it would be out in the open. This ti led all my boxes, feels like quality and it’s weird to say guests are impressed when they see a vacuum. Would recommend. Not sponsored.

10/10 for design. I’ve never wanted my vacuums in plain sight before and always hid them in closets. However, this has really changed the game. It’s beautifully designed and it’s barely noticeable. It’s not the first thing I notice upon entering the room. 10/10 for self cleaning. I love that I no longer have to empty the dustbin manually and instead can place it onto its cradle, press a button and voila, all the dirt and dust is gone. It has different speeds/suction power, from min to a high suction “jet”. This self cleaning feature is so great. It’s so easy to clean that it isn’t even a hassle to stop and place on cradle to clean out dirt and get right back to cleaning. The cradle has some weight to it which keeps everything stable, but the vacuum itself is lightweight, easy to maneuver, and has no cords to get in the way. The wand telescopes to a longer length for taller people, such as myself, and harder to reach places. A couple things I’ve noticed and could be improved upon are: 1. The button that detaches the vacuum brush head from the wand is difficult to do with just your foot, so you have to bend down to detach it when you want to quickly use the wand for corners, baseboards and such. 2. The battery definitely does not give you anywhere near 60 mins of runtime. Not ever. It has been at 100% charged before each use. I’ve used it on min power mostly and the most time that’s given is 42 mins. I’m not sure what tests they’ve used to come up with that number but it doesn’t exist from my testing and results. Also, as you increase suction power, the runtime is significantly reduced. Mid ~ 24 mins, Max ~ 14 mins, jet ~ 9 mins runtime. 3. The battery loses charge quickly. On one test I kept it in place, didn’t vacuum anything, allowed it to fully determine runtime on min power and when that popped up, I shut it off. It went from 100% to 97% in less than a minute. 4. On min power, the suction is ok, not great. It misses some small particles here and there. Great on dust bunnies and webs. Basically anything that has no weight to it. On mid power, it’s much better picking up what “min” missed. Max power would be where a corded vacuum starts at, but remember shorter run time. And Jet power, well it does suck the dirt out of the hardest to clean places. It is super powerful, just sad that it doesn’t run long enough to really get tons of use from it. So be strategic. 5. There should be an indicator on the screen that lets us know that it has automatically detected a carpet versus a hard floor. Since there is no button or option to change from carpet to hard floor. It was difficult for me to push the vacuum on carpet when in the more powerful modes. But easy to maneuver on the lower “min/mid” modes. The spinning brush doesn’t stop, which doesn’t bother me, but for some people with certain types of rugs, it may. The brush is super soft, in fact the softest of any vacuum I’ve owned, but it’s also removable. I don’t know if it operates without the brush head as I haven’t tried to vacuum without it. It comes with 7 dust bags that easily slides in and out of the vacuum cradle. One is already pre-installed out of the box. They are good sizes. I just hope that the vacuum will indicate when it’s time to change out the bag in the cradle, so it doesn’t pop from over stuffing with dirt. I’ve found that this cordless vacuum has allowed me to get the task done much faster than when I’m using a corded vacuum. I’ve always steered away from cordless because of reviews on lack of power, or smaller dust bins, until now. It is a good vacuum, even with the battery life shortcomings it has very good suction, especially on the more powerful settings. I haven’t had to recharge in the middle of my task, as yet. But I also didn’t have to vacuum the entire house in one go. Just a few rooms and common areas. If you have a much larger home, or planning on vacuuming all rooms at once, you may have to recharge. It’s also great for quick cleans. I found myself reaching for this before thinking of getting my corded vacuum. Definitely a great addition to my space.

The Bespoke Jet is an elegantly designed cordless stick vacuum from Samsung for those who want a bold look and a functional charging base. It excels at cleaning all types of floors and carpet heights with the dual brush floor attachment and gives Dyson a run for its money. I admire the hybrid contemporary modern design language meshing form with function in an aesthetically pleasing way. The white and gold color scheme fits into my modern kitchen since the vacuum/base isn't an eyesore; I don't need to hide it in a closet anymore, and it doesn't need to be near a trash can for emptying. Construction is solid but made of much plastic, which is typical nowadays. This is evolving nicely but still needs more refinement to the design. Function and performance are all highlighted below. The vacuum comes well-packaged and essentially pre-assembled, making this easy to set up and use. In the box, you will receive the vacuum, the base with two attachments, the wand with a dual brush floor attachment, seven base vacuum bags, and a single battery. Remove the base, vacuum, and attachments, plug it in, peel stickers and tape, charge, and you are all set. When resting on the base station, the vacuum charges when aligned on charge pins. The canister can clear itself on the base with a button press, clearing itself into a vacuum bag below. The exhaust system goes through a five-stage HEPA filtration, further reducing dust and allergens expelled. Everything works perfectly and powerfully as it should, but we will dive deeper into some quality-of-life annoyances I ran across. My main complaint with the design is the round base and how it is top-heavy, leading it to be bumped into and falling over. This did NOT happen, but I can see it happening if you have toddlers who like running around and climbing on things. Ensure they avoid this as it could fall on them, and who knows what would happen to the all-plastic build. The overall design is excellent, but fashion was chosen over form with this design. The canister is WAAAAY smaller than most, so you must empty it more frequently with its .2 gal capacity. I am particularly NOT fond of how you dock this to charge and empty it. Hanging from the back of the base instead of the front of the machine when charging isn't intuitive and feels backward. The design was forced due to the canister placement for self-empty capability. Eventually, I will get used to this, but it is just weird to hang for charging. Another design flaw is the canister door stays open after emptying. Other AIO base stations I own automatically close the door after emptying and are always ready. There is also no ability to charge an extra battery, so you will be limited to charging when not in use. You can dock with all included attachments connected EXCEPT the combo tool, which you must remove to charge the vacuum, which is a HUGE FAIL. There is no place to hang or clip the two base attachments onto either the base or the floor tool, which is annoying when you need to switch. I have other vacuums with all-in-one base stations with storage inside, so you do not have to see them or buy an additional accessory caddy. At this price point, I expect not to have to pay for a place to put two attachments. Another solution could be a snap-on holder that goes onto the telescoping rod. There is an LED I find annoying and cheapens the look. In my opinion, the LED isn't necessary with the inclusion of the OLED to relay exact battery life, and there is no way to turn off the amber or green lights! Finally, Samsung is all about IoT. I expect connectivity with Samsung Smart Things - ESPECIALLY for this price! An opportunity to add value to offset negatives was missed here. It would be nice to see the battery level from my phone. Receive alerts to say the vacuum is not on the charger, maybe? What about creating a routine that empties the canister at a set time so you do not have to press Start/Stop button to empty? For nerds, include statistics on the battery run time and usage for the lifetime and since the last charge. There could also be filter changes or wash reminders in-app. Even incorporate links to buy bag replacements for the base directly from your phone! So much could have been done in Samsungs already established ecosystem to set them apart but wholly overlooked. The Bespoke Jet performance is comparable to the industry leader and creator of the cordless vacuum, so you aren't getting a secondhand motor or suction performance. It easily cleans hardwood to tile and carpets of all shag heights. It does everything you need, but there is still much room for refinement. Battery life and performance were non-issues until "Jet" mode was enabled for short bursts of high suction. I vacuum my 3-level home on the default "MID" setting with 5 minutes to spare using the floor attachment. I quickly get through vacuuming in less than 25mins, and since this vacuum is always charged, you will always have a fresh battery as long as the base is plugged in. However, if the battery runs out, you must wait for a recharge. I loved this vacuum in the truck and van for an excellent detailing vacuum to touch up in between detailing. It easily cleans in tight areas, and I like the crevice and combo tools for auto interior cleaning. Can I recommend this? No, since there are others better for the money, and there isn't enough value to justify this price. I would buy this only if it was on sale and not pay full price as there is more out there for your money.

This vacuum is somehow better at pulling up debris than my older plug-in Dyson. It looks nice enough to leave out in the open and the bags last quite a while even though I'm using the vacuum several times a week. The battery runtime is also impressive, I'm able to complete an entire floor of my house bouncing between MID and MAX. My only criticism is that it doesn't include the accessory cradle, the two accessories just sit in a random closet and sometimes get lost.

I recently purchased the Samsung BESPOKE Jet Cordless Stick Vacuum in Misty White, and I can confidently say this vacuum has exceeded my expectations in both performance and design. The suction power is, without a doubt, impressive. Whether I'm dealing with pet hair on carpets or crumbs on hardwood, the BESPOKE Jet picks up debris with ease. The highlight feature, in my opinion, is the All-in-One Clean Station. It not only charges the vacuum but also empties the dustbin automatically—this feature has been a game-changer for me! No more messy cleanups after vacuuming; simply dock the vacuum, and it's ready for the next use.

I love the design and It does a good job cleaning. I love how it made my life easier cleaning after a toddler. I and my cat shed alot of hair so it does a pretty good job. Only gave 4stars coz i wish it came with more attachments..

Love this vacuum, exactly what I expected. It has a beautiful design, powerful suction and it’s well built. The only con is that when you buy it directly from Samsung, it comes with an extra battery and two additional head attachements. Which is not the case with Bestbuy.

I've been thoroughly impressed with this vacuum. It's got tons of power, looks great and the base station is very well designed.

Design is nice and it is powerful and compact nice

This is my first Samsung Bespoke Cordless stick vacuum, and I have no previous experience with Samsung’s other household cleaning products. I do have experience with a variety of products from other manufacturers, like Dyson and Shark. This model is a part of Samsung’s VS20A95 series. Upon receipt and unboxing, I installed the battery in the vacuum’s Handheld unit and docked it on top of the Clean Station to give it a full charge. The battery was initially at 27%, so it had a way to go before reaching 100%. This unit comes with the Clean Station, the Handheld vacuum and battery, an Extension Crevice Tool, Telescopic Pipe, Jet Dual Brush, Combination Tool, and 3 extra dust bags (a 4th one is already installed in the Clean Station). For clarity, the Clean Station is the floor pedestal unit on top of which you sit the Handheld vacuum when you are finished using it. When mounted atop the pedestal, the vacuum will enter a charging process to bring the battery back to 100% capacity. There is a Start/Stop button on the Clean Station that, when pressed, will pull the debris from the Handheld into the dust bag installed inside the Clean Station. The debris removal process is noisy, so make sure your dog and/or cats aren’t sleeping next to it when this process kicks off. One time after docking the vacuum, the debris removal process seemed to auto-start on its own. But the auto-start only happened that once, so I’m not sure if that was a fluke or if some other parameters were at play. Nevertheless, pressing the Start/Stop button is way too easy to complain about. Each of the accessories I mentioned earlier – Extension Crevice Tool, Telescopic Pipe, Combination Tool, Jet Dual Brush – can fit directly on the Handheld vacuum. In other words, you don’t have to have the Telescopic Pipe installed for them to be used. Regarding the Telescopic Pipe, I like how it was designed. It can be compressed/shortened to around 20” in length, or fully extended to 26”. But as mentioned above, each of the accessories can be attached directly to the end of the Handheld vacuum. If I’m vacuuming the floor, I would typically install the Telescopic Pipe on the handheld vacuum, then attach the Jet Dual Brush to the other end of the pipe. If in contrast I wanted to vacuum the seat cushions on my couch, I wouldn’t need the Telescopic Pipe to do so. I would instead attach the Jet Dual Brush directly to the Handheld vacuum. This is because the added length of the Telescopic Pipe makes it too long for such up-close vacuuming. The vacuum provides a display that shows status information to the user. It also has a power button to turn the unit on and off, as well as plus and minus sign buttons to change the suction power of the vacuum. When turned on, it starts out on “MID” power. Pressing of the plus and minus signs will change its power modes to “MIN”, “MID”, “MAX”, “JET”. Charging time for the vacuum’s battery is documented to be 3.5 hours. Battery usage differs depending on which accessory you’re using and which power setting you’ve chosen. For example: • Combination Tool/Extension Crevice Tool: MIN Level: 60 min, MID Level: 30 min, MAX Level: 10 Min, JET Level: Approx 3 min • Jet Dual Brush: MIN Level: 42 min, MID Level: 24 min, MAX Level: 14 min, JET Level: 8 min This Samsung Vacuum is very comfortable to use. It requires little effort to activate the trigger, or to push the unit around. I generally use the unit on MID power and with the Telescopic Pipe and Jet Dual Brush installed, and I have yet to run out of power. I find that the Jet Dual Brush does a great job on both my hardwood floors and carpet. Oh, and all my house guests complement its great looks. For me, this is a 5-star solution.

This is not your ordinary looking vacuum. The design is elegant and fits well into any space. You no longer need to hide it in the closet due to the typical vacuums look. The design is very nice as well. It’s slender and fits is a smaller footprint. As far as functionality, this vacuum has a nice design where the unit easily plugs in with the base. The fit is solid and charging is relatively quick when going from almost empty to full. This does have a nice filtration system the picks up dust and allergens very well. As far as cleaning power this unit does a good job of cleaning. This is not designed to clean larger areas or bigger size waste. You can use it in larger rooms but expect to empty it more often. It’s has good suction to clean but larger items may have an issue. With its size and attachments it’s also easy to clean items such as curtains and drapes. One minor item that I wasn’t a fan of is the bags. This unit does empty the waste into a bag in the unit and the bag needs to be changed. It does come with several bags but this will be an ongoing cost. Overall I am impressed and would recommend this.