Customer Ratings & Reviews
- Model:
- NP960QHA-KG1US
- SKU:
- 11252655
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Product not so satisfying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as per the expectation. Connectivity, refresh rate is not up to the mark. Not so satisfied with the product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Sriram, thanks for taking the opportunity to review your Samsung Galaxy Book5 Pro 360. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your PC, however, we need more details regarding what may be occurring before we can do so. Please feel free to contact Support at your leisure if you would like any further assistance with troubleshooting your PC. Thank you for being a dedicated Samsung customer. - Debra
Samsung Galaxy Book5 Pro 360 is fragile
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung Galaxy Book5 Pro 360 got a cracked screen after just 7 weeks of ownership. I found out it's a known problem with this model (Google it). Samsung warranty wouldn't cover it. Geek Squad took 10 days to diagnose obvious problem, then quoted $900 to repair it and couldn't tell me how long because the part is backordered (probably because so many owners are having this problem. Best Buy and Samsung should acknowledge this and fix the problem. Recommend you avoid this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there JWicks, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your critiques as we continue to improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer an extended warranty which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. It offers you the ultimate peace of mind when added to your eligible devices. Without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like any further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
Your screen will crack for no reason.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This could have been a very nice laptop, but unfortunately, I had 2 of them and they will break just open it up 1 day and you'll see A crack. Even within 2 weeks, my first one crack, and It was just sitting on my desk, my second 1 cracked with in a week after I got it. No negligence, no drops. Just sitting there, it can happens spontaneously. The fact that Samsung doesn't mention or accept responsibility is insane, beware, you'll regret it if you buy it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Angelobills, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer extended warranty that covers unlimited drops, spills, and mechanical breakdowns through Theft and Loss Coverage. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being an unwavering Samsung customer. - Debra
battery 6h run hot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery 6h run hot battery 6h run hot battery 6h run hot
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations SAL213, thanks for taking the opportunity to review your Samsung Galaxy Book5 Pro 360. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out, "Keep your Galaxy device at its normal operating temperature" for some great information about keeping your device at its normal operating temperature. If you would like any further assistance afterward, please do not hesitate to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra
Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ease of setting up and it's touch screen love it.
I would recommend this to a friendGreat!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the computer! I got it because Samsung's so great with the screens.
I would recommend this to a friend
