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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 167 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the Galaxy S20 Ultra 5G's superior camera quality and long-lasting battery life. The large screen is also frequently praised for its viewing experience. However, some customers note the high price and heavier weight as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 167 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung Galaxy S20 Ultra 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, I love it. Highly recommend it based on its features and camera is the best out until the new version comes out. Still learning all the features and settings it has. The display is beautiful and 108MP camera and 8K video camera are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE LOVE LOVE THIS PHONE!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5G is here! Great new phone with lots of new features! Samsung has outdone themselves again. Only Cons are the price tag, unless you lease it. And you'll have to get used to only having buttons on one side of the phone. It's difficult at first, but give it some time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Easy, Unique, and a Thrill to Own

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    long time Android and Samsung user, like always the set up and OS of these phones are their 1. The S20 U 5G is at this moment the best in the business for photo takers and battery life. I'm in love

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome device! Yes it’s huge and not thin enough

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device great cameras, battery lost for their system but android is like that you can get everything.... could be thinner and the camera is gain live jumping out of the device ....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you get the most RAM and memory. Wish it came in other colors but that's a minor issue when you put it in a case. Be sure to get a protector for the lenses on the back. Works just like my prior Galaxy phone.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Perfect Phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the Galaxy S10+ and it was an easy transition. Product is amazing with a large screen and user friendly interface. Multitasking at its finest. Highly recommended product

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Camera on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always had a Samsung phone and each year I have upgraded but this new s20 ultra is by far the biggest upgrade, great screen refresh rate and the camera! All in one

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Phone I Have Ever Had......

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this phone. Broke the screen within three weeks because I felt I did not need a case. Bought a case and all is well. Best camera period!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the battery life. So glad I made the purchase. I did save a lot though. Received 350 in trade in between Bestbuy & Sprint. Plus 200 in Samsung money.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    S 20

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had any problems with my phone. I got it because of the camera and the fact that it still accepts a memory card.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced. Slowing down now. Screen glitches sometimes & will not let me touch screen.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Hubby loves it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to use and the screen colors are great. My only complaint is that I've had more app updates with this phone than I've had with any of my other phones throughout the years.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful phone with an AMAZING camera! The night setting captures photos in incredibly low light situations with excellent quality.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Better every time!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New improvements are excellent! Charging upgrade is worth the upgrade alone. And the new camera and screen are out-standing!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung Galaxy S20 Ultra 5G

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an S9+. Totally love the picture quality and the quality of the screen. I love Samsung products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone. I'm not going to lie, I had to work with the night photos before it actually worked right. But it's cool.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love my phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is off the hook fantastic. It gas so much more than I thought it would have. Can't wait to figure it all out.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    waited so long for this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone. The camera is great and the screen makes you feel like you're inside of it. I really like it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Galaxy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Galaxy series phone to date. The camera takes great photos especially after the recent update.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone and great Customer service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone and great Customer service! Staff made accommodations for me to come in and make my purchase.

    I would recommend this to a friend
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