Skip to content
Main Content

Customer Ratings & Reviews

Highly rated by customers for:
Your price for this item is $1,599.99
with activation today
Save $300
The previous price was $1,899.99

Customer reviews

Rating 4.4 out of 5 stars with 112 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Rating 3.9 out of 5 stars with 34 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 112 reviews
  • Pros mentioned:
    Design, Screen quality
    Cons mentioned:
    Camera

    Rated 2 out of 5 stars

    Don't buy if you had a Note20 Ultra. I returned it

    |
    |
    Posted .
    Owned for 2 weeks when reviewed.

    If you had a Note 20 ultra do NOT buy this phone. I bought this thinking it would just be the note experience in steroids. Boy was I wrong. So first thing I'll address is the screen size then I'll talk about the pen. Opening the phone to have a huge screen is pretty cool when watching movies and stuff. But the aspect ratio is totally different than your apps, so you still have a thin view of your favorite apps. You CAN make the apps do full screen, which sounds great. But, when you do full screen it basically zooms way in on the app and you can still only see as much content as you did with a smaller screen. Like instagram still only shows a little more than one post at a time. The front (closed) screen is about 2\3 what the note 20 screen is. Which sounds okay but when you realize you use this screen 90% of the time, it really is frustratingly small. Plus the pen (not included with your $2000 Phone) does not work on the front screen. So now let's discuss the pen and Samsung case. My 5 year old could design a better case out of playdough. Not sure if all of Samsung just stopped doing R&D, but it takes about 5 minutes of use to tell how nonfunctional this case is. You MUST use 2 hands at all times with that case. If you do selfie mode with the case, the flap is completely in the way which prevents you from being able to take selfies with the better cameras. But you have to buy the case to get the pen ($65 set). The pen fits right into the case. But THIS pen is the "fold pen" not the "Fold pen pro". The fold pen does NOT have Bluetooth capabilities (air gestures, camera shutter, slide show control, etc). It's basically an over priced stylus. If you want those features you have to pay $100 for the pro. But wait! Don't go by it yet! The Pro is like an inch longer than the actual z fold phone! Meaning there is no case for it. You have to keep the stinking thing in your pocket like a 90 year old English Professor. It makes zero sense. I gave it 3 stars because it's still a decent phone if you have never had a note. But for Samsung to charge 1899+tax plus $100 for a pen is absurd. If you are switching from an iphone you will love it. I went back to my note 20 ultra.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 2 out of 5 stars

    Camera problem with my Galaxy Fold 3

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    I got a new Samsung galaxy Fold 3 from Best buy but the phone had a little problem from the company that produces the phone but no problem with Best buy because they returned it ASAP.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Screen quality
    Cons mentioned:
    Battery, Camera, Price

    Rated 4 out of 5 stars

    Good on paper not so in real life

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    I got this phone and it is a nice piece of technology. The main screen is beautiful and the build quality is top notch. However, I feel that for the money Samsung left a lot to be desired. I had a Galaxy S21 Ultra and the fold 3 is on superior on having the main big screen. Other than that the S21 Ultra is more practical for daily use plus it has a way superior camera. The fold 3 only excels as a mini tablet for content consumption, but as a daily use phone it lacks practicality. Just having a mount for your car is a challenge, the battery life is a joke and the cameras are just OK....just OK is not the premium I expected. If the fold 3 was $1000 or even $1200 I would be Ok, but at nearly $2000 (with tax) it is better investment to keep the S21 Ultra and buy a nice tablet like the Tab S7. Don't get me wrong, the fold is amazing and delivers what it states on paper. But paper does not translate that well in real life. If money is not an issue, then go for it, but if you want the best bang for your $2000 then buy a better phone and pair it with a tablet and you will even save money. I am glad I kept my S21 ultra. I returned the fold 3 and now I am getting a tablet. Maybe the next gen will be the one for me to switch. I like what Samsung is doing, but needs to cook for an little longer. Thx

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Photo quality, Screen quality
    Cons mentioned:
    Camera, Price, Texture

    Rated 4 out of 5 stars

    This is what foldables are about!

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    The good: -120hz amoled displays look crisp, crease not noticeable when viewing content -Build quality is really nice, after 3 weeks of use, you get used to the amount of force you can open the device with -The under display camera is also hardly noticeable if you're not focusing on it, leaving the inner display uninterrupted. A step up from a notch/punchhole The Bad: -The form factor on the outer screen is much to thin and tall for comfortable typing. Apps can be manually forced to reduce size to look normal(with letterbox), or stretched to fill the screen when functional -Under Display camera quality is ROUGH. but you can take most pictures with the rear camera modules so this is mainly for video calls so not a total downside -Battery life is nice and optimized, but heavy use/gaming IS a drain if you want to run at native 120hz -Sacrificing things such as no sd card, headphone jack, or S pen (Three features I will greatly miss from my note 9) to maintain acceptable width when folded. Hope 512gb will be enough to last the lifespan of the phone (4 generations or so) -Placement of induction coils make wireless charging more difficult -Inner screen is a dust/fingerprint MAGNET. Regular gentle wipes with a microfiber cloth keep it looking nice though Conclusion: Foldables are hard to justify for the price, and I refused to cave until a device came with an uninterrupted inner display(unlike the ugly notch of the Fold 1, or off center punchhole camera of the Fold 2), or IP rated water resistance. Having played around with the device for a while, and getting a feel for how vulnerable it is, I can happily say this is a device I trust to last me for a long time and am pleased with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it. You will love it.

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    Exceeded all of my expectations. The only complaint i have relates to having to purchase a new hands free unit for my car due to the width with a case (it fits without one). My expectation was that i would run out of battery by 5pm. i stream music/video for several hours a day use it as a primary device for phone/email/messaging. My battery life is still getting better as the phone learns my usage. I got the phone 9 days ago. I use the front screen when i am mobile, but the majority of my usage is with the phone open. I let twitch run for 4hours and still ended the day at midnight with 15%. Phone was off the charger for 19 hours. I was a skeptic of foldables and passed on the first two iterations. After a week of use i cannot imagine going back to a slab. The multiple window use with email, pdf, and spreadsheet is pretty amazing. Amazon, youtube, messaging...all flawless. The cost card is over played...after best buy and carrier discount i paid $1049 for the 512gb. My s21 plus cost more. Photo quality is good, having camera view on one side and photo review on the other...amazing. After a week i do not even notice the internal camera. I have not used the S pen. A third party case exists that covers the hinge. IF You are looking for an upgrade there is not a better option out there.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is a good phone/e-reader

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    So far so good. I have had it for a week and I have not run into any issues that would be a concern. The crease in the screen does take some getting used to when there are reflections to worry about and the under screen front camera is lack luster. The speakers are fantastic (I was using a note 9). It is just the right size for a little e-reader. It can get a little warm to the touch during heavy use but not any more then other phones. Battery life if good enough, I am charging only to 85% to keep it running as long as I can and even then I end the day with 30-40% with moderate use. If the main screen is used all day it is another story though. Still would tell people to wait till there is a good deal but so far it has been a good phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone but not happy with Best Buy staff

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Love the phone but dont get mislead by the sales staff if your on ATT buy the ATT phone and not the unlocked one you will only get LTE service on the unlocked. Had to return my unlocked after being told that it will work and spending days calling ATT and dealing with best buy staff could not get 5G working. In then end I had to pay the restocking fee for there misleading info and returning the phone. Now Im waiting for my phone from ATT and got 1000 off with my triad in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pretty decent

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    pretty cool phone, makes playing games, watching movies, social media and everything you use a phone for a better experience. It's a bit awkward to hold unfolded but no worse than a small tablet, little thick in the pocket but that's expected it basically two phone stacked together. everything works as it should, great camera, sound quality and everything else you'd expect. held up well so far but will be interesting to see the long term durability. Probably much more I'm forgetting to mention but haven't had a whole lot of time with the phone yet, may update this review in the future if any issues come up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phablet so far!

    |
    |
    Posted .
    Owned for 6 months when reviewed.

    6 months later still going strong. No issues whatsoever. Work, social media, emulation gaming, I'm awake 16 hours a day and I've got this thing going at least 50% of the time. Sure it's got nothing left at the end of the day battery-wise but it's such a game changer. I no longer pine over my wife's iPad because if I need a bigger screen for an app or want to watch a newly released trailer it's as easy as unfolding. It's a little thick and heavy, but it's worth it. I'm never looking back.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone.

    |
    |
    Posted .
    Owned for 6 months when reviewed.

    I love the phone. I've had it for 7 months and the inside screen protector has started to come loose at each end in the center where it bends. Otherwise the inside screen is great to use, awesome for gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy fold 3. Buy it if you have the money.

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    Love this phone but samsing customer service for this phone is crap. The phone its self is great. I hardly get on ym laptop. I can do most of my work on it. Its treat for business and streaming videos and stuff. This is my second one. Last one is in for repair........water apparently got inside. Now im having issues with warranty claims....but phone is still great. Samsung service center is stupid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fold yet

    |
    |
    Posted .
    Owned for 8 months when reviewed.

    Great phone with nice screen the only drawback is its toomuch bulky. And if you add cover on top it becomes so heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone.

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    It's been like 2 months having this phone and for consuming content, there is no competition. Everywhere I take it out it the point of conversation. It perfect for gaming(emulation) it can run even wiiu titles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone - unique new device

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Great device. I really enjoy a phone in a different factor. I have been a Note user since the Note 8 tablet and the Note 4 phone. I enjoy using this phone with a larger sPen. I have not touched my Note 10 inch tablet since I bought this phone. I am pretty much over Slab phones. They all seem to just be variations on the same body.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    I wanted to love this phone, and i did for a little while. Then one morning, i opened the phone and there was a huge black line running along the fold. Things went downhill from there. The inside screen went black on the left. Then it came back on but was flashing colors before turning black again. I think it was just a lemon because other people were happy with theirs. I still love the idea of the z fold, but could not get another one so close to Christmas. Meh, maybe next year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open box not as stated

    |
    |
    Posted .
    Owned for 2 weeks when reviewed.

    Purchased an open box excellent condition phone but when i received it, the inside screen had missing pixels. Contacted support and replaced with no issues. Will post a new review on working good phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it for specific needs

    |
    |
    Posted .
    Owned for 3 months when reviewed.

    Does so much, but with hindrances that you can't forgive. Heavy, hard to hold with a wallet case. Can't protect front screen without a wallet case. Keyboards don't scale. Center hinge on large screen is lumpy and hinders productivity and speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    Owned for 6 months when reviewed.

    I love my samsung fold. Its great to be able to see the large screen when its open.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Photo quality, Screen quality

    Rated 5 out of 5 stars

    This is the Phone Of My Dreams! Next Biggest Thing

    |
    |
    Posted .
    Owned for 3 months when reviewed.

    This is the phone of phones. This is the Z3 but I also owned the Z2 so I'm definitely loving and fully invested in this phone and design..The clarity of the screens (and theres 2 screens, ONE when the phone is closed and a double screen when opened) is amazing.I've done professional photography for over 30 years and the camera takes incredible pictures and videos. I basically run my businesses from it. The battery last long and it only takes about 1 1/2 full charge. I've love the size of the display when its opened because my pictures, emails, videos and text message can clearly be seem. AMAZING Phone that basically folds small and when opened is the size of a small tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I've ever owned

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    This phone is one of the best phones I've ever owned. The screen on the front is a bit smaller than normal phone, but the screen to unfold is unlike anything I've ever used. Incredible product and i hope it lasts me a very long time!

    I would recommend this to a friend