Main Content

Customer Ratings & Reviews

Samsung - M2020W Xpress Wireless Black-and-White Laser Printer - White/Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 84 reviews

89%
would recommend to a friend

Expert rating

Rating 3.3 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 84 Reviews
  • Rating: 3 out of 5 stars

    Very Basic

    Posted
    Dustin
    • My Best Buy® MemberMember

    I was looking for a very basic model for my business to print labels for shipping. I was also hoping to use it for printing on card stock as thank you inserts in my packages. I appreciate the price point and I'm happy it is only black and white because I am tired of printers that won't print black and white text because the yellow is out. I do not plan on doing anything fancy, so this is all I needed. I had difficulty getting setting up the printer wirelessly so I had to connect it to my computer with the cord to do so. After setting up my computer with the cord, I was then able to print wirelessly, maybe 10 times. Then it said that there was no printer connected which was frustrating because 30 seconds earlier it worked. After connecting it with the cord, it worked again I then plugged the printer into the computer and it finally worked. I also was unable to run card stock through without jamming. It doesn't seem to be able to handle much more than text weight paper. I even ran through some photo paper and the toner smudged off... this is either a problem with the toner the printer comes with or the printer itself. I don't know which. That's fine, I will do plenty of shipping labels so it will pay for itself in the end, but I am disappointed that it can't take heavier paper or be used for slightly nicer printing. This is a basic model that literally does the most basic tasks, but don't expect it to do anything more. And expect connectivity issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bargain laser printer

    Posted
    Bargainhunter
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is one of the best low budget laser printers on the market. When on sale the price is less than inkjet refill cartridges alone and will last much longer. If you only print occasionally this will last a long time and ink won’t dry out. Sadly as with most budget printers the toner costs as much as the printer on sale. Why Samsung/HP has chosen disposable printers in lieu of affordable toner is a mystery. If you’re a heavy printing person you may want to opt for a more expensive product that will give you more pages per toner than this one. One con is that the wireless setup is not intuitive as just getting the Samsung mobile app. Couldn’t get it to find the printer. But once I used my laptop and set it up to “wireless” it worked perfectly and the app found it. A pro for Apple users is that this is identified as an AirPrint device. Quality of prints are ok. Remember this is a light duty budget printer. If that’s your expectations then you will be satisfied. I always choose laser over inkjet.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Printed nice, but that's about it

    Posted
    nicksgarage88
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    About the only good things I can say about this printer is that the size is great and it printed nice. But when I plugged it into a surge protector, it blew the breaker in the power bar. I reset it and tried again and same thing. Then I plugged it directly into the wall outlet, and every time it printed or even warmed up, every light in the room would blink until I stopped. Seemed to be using too much power; at least more than it claims it uses. I ended up returning it and buying an inkjet printer since I've never had issues with them. I did use it wireless, and the connection issues were iffy. It always said on my computer that it was disconnected and could not be found, but whenever I clicked print, it would print, so I'm not sure what that issue was all about. I gave it 2 stars since I liked the size and the print quality, but with the power issue and connection inconsistency. that's all it deserved. I love Samsung products, but this one was just horrible. Not sure if a defective unit or not, but I wouldn't try another one.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Toner problems

    Posted
    Pennypincher
    • Verified PurchaserVerified Purchase

    Very easy nonwireless setup and began off printing well. But then after fewer than 50 copies (done over a period of a week) there was pale patch all the way down the right side. Taking the cartridge out and shaking it helped for about 5 copies and then the process had to be repeated. I do not usually do much printing so this is doable and maybe when I replace the cartridge the situation will resolve. I don’t know if this problem is common or if the particular printer or cartridge is at fault. At this point I would only recommend this printer to someone who prints few copies and very rarely. I needed it because I print rarely enough that my previous inkjet printer dried up.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Small laser printer gets the job done

    Posted
    GeekGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    There are no bells and whistles with the printer. I was looking for a small laser printer for a dorm room and this fits the bill. This printer will be used by a college student. I already own one of these printers and when my daughter was getting ready to go to college I knew that I would get her the same printer. It is a basic laser printer at a great price. We have been using this printer for three years at our house and I had no hesitation to make this purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent for the price

    Posted
    BeAtPeace
    • My Best Buy® MemberMember

    This printer is decent for the price I paid. Works well although I don't do high volume, so I don't know how it would perform under those circumstances. The one gripe I have is that it doesn't power off unless you pull the power cord out. Strange, but when I called customer service they confirmed that. Who would make a product without and on/off switch?? If you leave it plugged in, it will stay in a sort of "standby" mode indefinitely. The thing woke me up at 3AM and turned on it's usual power-up cycle! It's alive!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Small, fast, great print quality

    Posted
    Qwanster
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The first thing I noticed about this printer was how much more refined the print quality was when compared to my previous inkjet printer. The unit itself is quite small and the ability to print directly from an iPad or iPhone is terrific. I did have a little difficulty getting the WiFi working but that was resolved by using the printer cable to complete the setup and since then the WiFi has been fine. I haven’t had the printer long enough to comment on its durability or the longevity of the toner cartridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great little wi-fi printer at a good price

    Posted
    Jolaco
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this on sale for $70 to replace an old HP wi-fi printer. Going with a monochrome laser is also more economical than the cost of the inkjet cartridges. This printer also supports Apple’s AirPrint feature, which works flawlessly. I have multiple Windows and Macs connected and everything works fine. The included software is also a nice feature that provides info and configuration options.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Ink Jet printer replacement

    Posted
    Sonny
    • Verified PurchaserVerified Purchase

    Well let me say that I am a big fan of Samsung products, this however is not my favorite. First of all HP has taken over the support for the printer and they are not what I would call real familiar with this product. Getting it to connect wireless was one pain that took me a good week to accomplish. The print quality not really great but hopefully I can save some money on ink cartridges.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great BW Printer - Quick & Easy

    Posted
    nline1103
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The M2020 series is quick to setup. It very simplistic in use which makes it easy. It is black and white only but for small projects/office use its the best money you can spend for laser quality and quickness this printer provides. This is my second M2020. I use one at work on my portable desk (fits also anywhere) and one on my office desk for quick prints.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Printer for for fast unwired WiFI printing.

    Posted
    VirgoMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The printer is printing documents fast and without wired connection to the computer. After setting it up and matching printer with the computer you can remove the wired connection and the wifi functionality of the printer works. Besides, the ink does not dry up and can be used for long period of time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great printer for basic printing

    Posted
    MOMMAB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was an employee recommendation when we visited a local Best Buy store. We had intended to buy a more expensive printer; however after explaining our needs, he informed us we could get this printer for quite a savings. So glad he was there and gave us this info because he was right, it does the job for printing college papers and saved us a bit of money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great price, not easy to set up wireless

    Posted
    melody225
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the fact that it's small, black and white (no need for color) and it's laser and not ink cartridge. Took several hours to set up for wireless after reading instructions online, and once the wireless is set, the cable option is no longer working. Not sure if I did something wrong, but would prefer to have both options. However, given the price, it is a pretty good buy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good at Text, bad at Greyscale

    Posted
    Madeline

    If you are printing black text on a white background, this printer is amazing. Black text prints out crystal clear and you can even read microscopic font sizes. If you are printing white text on a grey background, it's a disaster. Greyscale images come out pixelated. Depends on what you are using this printer for.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great

    Posted
    Goats301
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For some reason I could not get this thing working through the USB, which was frustrating for about an hour; but it worked just fine using wireless. I guess I should have tried that to begin with. Works great now. Nice and small, too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Small compact printer

    Posted
    Joachim
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a printer for occasional printing in my home office, and this one gets the job done. Setup was a little bit more challenging than I hoped for, but eventually I got it working over WiFi. What I like the most is that the footprint is super small. The printer sits in my shelf and is barely noticeable.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    serviceable

    Posted
    justok
    • My Best Buy® MemberMember

    It prints, yes, and is small. It often drops off the wireless network and doesn't remember the print job. For long documents, I have to reprint parts of the doc several times. Toner running out more quickly than I'd expect. Not bad overall, and I had space limitations. For that, it's fine. Not great.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT for home use

    Posted
    ElSanto3000
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was using a inkjet but the cost of ink was getting to high. So I purchased this product and have saved money. Its quick and easy to setup, took me about 8 minutes. Fast little printer also well worth the money I paid for it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy setup

    Posted
    markfei
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Easy setup and it is cheap, but most of the problem I had is Wifi and USB cable not working at the same time. I still recommend this small easy printer as long as you are using WIFI and not using USB cable.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Prints fast, does a nice job.

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Setting up the wireless was a little harder than expected. But when it was done it has worked nicely. It prints fast and does a nice job. its black & white only which is what i wanted. The only thing i wish it did is 2 sided printing.

    I would recommend this to a friend