Customers are pleased with the MultiControl and Stacking Kit, finding it easy to install and stackable, which helps save space. However, some customers have expressed dissatisfaction with the length of the cable, stating that it is too short and can cause issues after a month of use.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 33 reviews
Pros mentioned:
Control
Rated 5 out of 5 stars
Makes life easier for the vertically challenged
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently bought my Mother a set up Stackable Samsung washers and the buttons on the dryer unit are positioned at the top of the Dryer so the machine so they sit pretty high when stacked. Controlling the dryer from the washing machine makes it easier for her.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Easy to install
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very easy to install. Only that the cable could not reach on the dryer easily, I had to cut the zip tie.
I would recommend this to a friend
Cons mentioned:
Length
Rated 2 out of 5 stars
stupid deisgn
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Poorly designed, I had to buy another as the cable was not long enough and I broke the first one... they need to make them a little longer. I detached it from the bracket the second time and its working fine now
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi Brian,
It saddens us to hear about your overall experience. Please know that we're always available to help you, Brian.
Should you need further assistance, please feel free to get back to us via the following options:
When you message us, please provide us with this reference number 1146937480, to help our team pull up your information.
Have a great day!
^Chrystel
Pros mentioned:
Control, Ease of use
Rated 5 out of 5 stars
Stacking multicolor kit
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install and use
Took less than 30 minutes to stack the washer and dryer and able to control the dryer from the washer.
This is a must if you have these new Samsung washer and dryer
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Hard to install, but works great.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Of course, this dryer is easier to control while looking up at it than the old one, but that's okay. It's still a nice feature.
PROTIP: You have to push really hard to get these connectors in, on both the washer and dryer ends. Best Buy installed for us, and this was the first thing I tried to test: "Dryer not connected." I pressed them in harder, it clicked, still not connected. I pressed as hard as I could, it clonked, now it works. At least I don't think I have to worry about them coming loose!
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Always buy the install kit it’s needed
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This kit is definitely needed for the install. Why would you not purchase it? Make sure you pay attention when you buy a product the install kits make the installation complete the first time.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Easy to install
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install. Came with instructions and easy to follow. Works great no issues.
I would recommend this to a friend
Rated 5 out of 5 stars
stacking saves my lanundry room space
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It sounds like you've found a practical solution to make dryer controls more accessible! It's good to hear that the installation was straightforward, even though you had to cut the zip tie for the cable. It's always a bonus when a product works as described and can cater to different needs, like making controls easier to reach for those who are of average height or shorter.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 3 out of 5 stars
Good
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good cable and It was easy to install. The package was good
I would recommend this to a friend
Brand response from Samsung
Posted .
Hello WaelK,
We appreciate you taking the time to leave us a review on your Samsung accessory. You made an excellent choice for your home, and we are pleased to hear how happy you are.
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer.
-Angelica
Pros mentioned:
Stacking
Rated 5 out of 5 stars
Stacking saves space
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It looks great and we love the stacking option. We needed to purchase a different color due to lack of supply of our color. It still looks great.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Must get, for stacked efficiency
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works as described, excellent for bringing stacker dryer controls into the lower level washer for an avg height, or short person
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Stacking Kit
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This stacking kit is magical! I’m so glad for the easy access to the dryer! Thank you to the masterminds behind this production.
I would recommend this to a friend
Pros mentioned:
Control
Rated 4 out of 5 stars
Nice ability
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love tne stack space saving design and the abolity to control dryer from washer.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Easy Install. Good Item.
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install, easy to use. Make sure to get the right kit# for your model of washer and dryer.
I would recommend this to a friend
Rated 5 out of 5 stars
Mounting plate
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Usually these plates you have to buy but it came incldued.
I would recommend this to a friend
Rated 5 out of 5 stars
Correct part
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This piece connected the washer and dryer correctly & fit well. No issues.
No, I would not recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Bundle
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This kit make the washer/dryer be ce installed one over the other perfectly.
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Samsung washer/dryer review
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
worked as should; installed easily; sturdy; liked the connection from washer to dryer
I would recommend this to a friend
Rated 2 out of 5 stars
Let’s talk
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This doesn’t work with any washer dryer unit it only for bespoke
I would recommend this to a friend
Brand response from Samsung
Posted .
Hi there,
We can feel the dissatisfaction you have with this multi-controller. We are here to assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
When you message us, please provide us with this reference number (1147272555), to help our team pull up your information.
Have a great day!
^Rodel
Rated 1 out of 5 stars
Faulty part
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Came assembled incorrectly and does not work, have to replace. The line to connect to the washer should be the shorter one and the line to the dryer should be the longer. Mine came opposite, so it does not reach. However, even if unscrewed from the bracket so that it can reach the appropriate places to plug in each (the connectors are different for the washer and the dryer, so you can only hook it up one way), it still does not work, so must be defective.
Aside from that, the brackets appear fine and all necessary hardware was included, but I'm unable to use the multicontrol.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.