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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 10 reviews

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70%
would recommend
to a friend

Customers are saying

Customers enjoy the SmartThings AC1300 Dual-Band Mesh Wi-Fi Router for its easy setup process. Many users have commented on how simple it is to activate and get the router up and running.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
  • Rated 4 out of 5 stars

    Nifty little device

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine most of the time. Never had any issues with range but will sometimes need a hard reset (once every couple months). Also works great with my smart home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Router and easy to Set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SmartThings router worked great right out of the box and it was quite easy to set up. The one negative was getting it setup with the Plume app to allow users to control the router and set parental controls, etc. It was not as intuitive as it could have been.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart things

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this router is great and easy to activate.. the signal are so good but it depends on your provider how much they could give you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complete coverage...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable connectivity and covers my entire loft building.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Messy technology that overheats and fails

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After fighting with SmartThings for three years, I just replaced it with Eero and am much happier. SmartThings is a convoluted mix of different technologies that require you to jump between two apps (SmartThings and Plume) to manage it. Also, whenever I had network problems, it almost always originated with SmartThings. Furthermore, they would periodically overheat and shut down. I finally had to buy a cooling fan for the one I had in a cabinet. One also failed completely and I had to buy a new one to replace it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great features for both novice and advanced users

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial setup of the mesh network was a breeze and virtually plug-n-play. Use of the SmartThings hub is as simple as activating (a switch) through the SmartThings app. Advanced settings through Plume are incredibly easy to use. I would recommend this to anyone looking for mesh connectivity, both novice and advanced users!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Eehhh..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was an ok product. Nothing to wow about and you need the Smarthings hub to connect to it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am happy with the performance of this. I didn't for my ring and front door lock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using as a SmartThings hub. Works great. Replaced my Wink hub due. Wink charging for service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work and samsung repair sucks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the item and went to set it up but the device had issues. Contacted Samsung support they said it had to be sent in. Sent it in the day after I got it which was May 20 they received it on May 21 and said 14 business and I would get a replacement. Its June 12 I messaged them since it was more than 14 days later and they said give them another week.

    No, I would not recommend this to a friend
  • Customer reviews from Samsung US

    User rating, 4 out of 5 stars with 97 reviews on Samsung US.

    See all Samsung US reviews
    Samsung US
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