Customer Ratings & Reviews

Connor:

Thanks for purchasing the Samsung T7 Portable SSD. I'm glad to see you are happy with the experience. Whether you're storing critical business documents, games, or movies, the Portable SSD T7 gives you speed and security in a palm-sized package.

Should you ever have questions or need assistance using this product, please know we’re always here to help.

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

Thank you for choosing Samsung for your memory storage needs!

- Samsung Memory

BPDN:

We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support:

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspxd=34834&ms=&zzwindow=0&lhnid=29783

Thank you for choosing Samsung.

- Samsung Memory

Jason:

Thank you for purchasing the Samsung T7 SSD and for your feedback regarding your drive and Mac.

The issue may be that you are unable to setup security with the SSD software. Please uninstall the software and download the current version at:
https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

If you need further assistance, please reach out to us at Samsung Memory Support:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

- Samsung Memory

seungri:

I’m very sorry for the difficulties you’ve experienced with your T7 Shield SSD. We completely understand your frustrations, and we are here to help.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

We hope to hear from you soon.

- Samsung Memory

DavidD,

Thank you for purchasing the Samsung T7 SSD. We appreciate you sharing your experience with us.

Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.

Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.

You can reach us at:

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

We look forward to hearing from you soon.

~ Samsung Pro

EverettY:

I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy. We look forward to hearing from you soon.

- Samsung Memory

JoeK:

I'm sorry to hear you're having trouble with your Samsung T7 SSD. Here are some steps you can try to troubleshoot the issue:

Check the Connection: Ensure the USB cable is securely connected to both the SSD and your computer. Try using a different USB port or cable to rule out any connection issues.

Update Drivers: Outdated or corrupted drivers can prevent your SSD from being detected. Check for updates in the Device Manager under "Disk drives" and "Universal Serial Bus controllers".

Initialize the SSD: If the SSD is new, it might need to be initialized. Open Disk Management, find your SSD, right-click it, and select "Initialize Disk".

Check BIOS Settings: Ensure that your BIOS settings are configured to recognize the SSD. You may need to enable the SSD in the BIOS menu.

Update Firmware: Outdated firmware can cause compatibility issues. The latest downloadable Samsung Tools & Software can be found here:
https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

Should you need assistance with troubleshooting, please contact Samsung Customer Support:

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

Thank you for choosing Samsung.

~ Samsung Memory