Customer Ratings & Reviews
- Model:
- SWA-8500S/ZA
- SKU:
- 5754510
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the exceptional sound quality and easy setup process of the Wireless Rear Speakers. Many users appreciate the convenience of the wireless feature and the reasonable price point compared to similar products. However, some users have expressed concerns about the lack of volume control and compatibility issues with certain TVs.
This summary was generated by AI based on customer reviews.
great speaker set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super speaker set works perfect super loud and clear
I would recommend this to a friendbOT WORTH MESSING WITH
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT WORTH THE MONEY OR TIME TO SET IT UP. GAVE IT AWAY
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was probably a bit spoiled having had a real surround sound system before. Saw the opportunity to have a sound bar and rear speakers so I took a chance. The rear speakers do work but they do not sound like a surround sound effect, just extra sound coming from the sides. To me. the ambient side sound was just distracting and did not produce a theater effect. Returned them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joey44:
I am sorry you were not satisfied with your experience and have returned these rear speakers. Your thoughts are very important to Samsung and will be shared with our internal teams.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
We hope to regain you as a customer in the near future.
- Samsung Solutions
They work ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gd addition to matched soundbar. Not really a big choice these r matched fyi. They work tho, avareage.
I would recommend this to a friendBrand response from Samsung
Posted .Oliver,
Thank you for sharing your user experience with this Samsung rear loudspeaker kit.
If there is anything we can do to improve your enjoyment to 5 stars -- such as help optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Soundbar Support at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Thanks for choosing Samsung.
High quality rear speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect and experience high quality audio.
I would recommend this to a friendWaste product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Not good for music. No volume control. Sometimes I have to place my ear on it to know if it working. With playing music with this attached to the soundbar, there is a delay. The music from the soundbar will be like 2 seconds ahead then these speakers will catch up, so it sounds like an echo. Waste.
No, I would not recommend this to a friendGreat sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this system got it as a gift and just love it
I would recommend this to a friendNot the thunder I was expecting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the sound I was expecting. It added very little value to my Soundbar.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Only worked w/ Samsung.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked w/ Samsung & not w/ other brands & my soundbar
No, I would not recommend this to a friendBrand response from Samsung
Posted .karlosh:
Thank you for purchasing these Samsung SWA-8500S Rear Speakers.Please know that your Rear Speakers are only compatible with select Samsung soundbars:
2019 models: HW-Q70R, HW-Q60R, all R Series HW-R450/R550/R650 & HW-N400
Previous models: HW-M360, HW-M369, HW-M450, HW-M460, HW-M4500, HW-M4501, HW-M4510, HW-M4511, HW-M550, HW-M560, HW-N410, HW-N450, HW-N460, HW-N550, HW-N560, HW-N650, HW-N660
Please give us the opportunity to answer any questions you may have by contacting Samsung Customer Support:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Awful. Do not waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are terrible. I got the Samsung 2.1 soundbar, thought these would be a good addition to the system. I couldn’t have been more wrong. Now I basically have $200 hanging on the wall behind my couch for no reason. You literally can’t hear anything out of them at all unless you have your ear like 5 inches from them. I adjusted the rear speaker settings and turned them all the way up to no avail, moved them closer, I’ve tried everything. Also they fail to mention that the only “wireless” functionality of them is between the rear speaker box and the soundbar itself. You do have to connect the speakers to an adapter with long cables and try to hide them somewhere and then that communicates with the soundbar. So they aren’t fully wireless as they claim to be.
No, I would not recommend this to a friendWorks for small room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works more for a small room, using in my open living room area is not giving me the loudness I was looking for.
I would recommend this to a friendRear Samsung speakers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda not that great, but usable. They are nice quality, just REALLY quiet
I would recommend this to a friendA cellphone speaker has more power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage system. The speakers themselves produce almost no sound unless you put them directly behind your head. Even during the loudest scenes in movies they fail to deliver anything worthwhile. Only when putting them within a few inches to your ear will you begin to even hear anything come out. This is with them turned up to the highest setting possible (+6 on a HW-M360), with every sound mode/surround sound/base and treble configuration possible, and with 5.1 source audio. So the content isn't to blame here. I tried fiddling with the wires, making sure they weren't in too far. Making sure they metal was properly contacting, making sure the plugs were correctly seated in the receiver. I even tried testing the receiver with other speakers, only for them also fail to produce any worthwhile sound, which tells me it's the receiver that is at fault here. It's baffling how they could be sold like this. A cellphone speaker can, and does, go louder than this. Believe the other reviews that say these are too quiet. I wish I did.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .JOKSTER543,
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.
Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or other features, please contact Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Ok
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a small room other wise buy the JBL it’s much better for the money.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Buyer Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This rear speaker set is not compatible with all Samsung soundbars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .zagg:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers.
Please know that the SWA-8500S works with Samsung HW-M360/M450/M4500/M550 soundbar systems.
Our customer care representatives are always here to help you find out which speaker set works with your soundbar.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
Background Speakers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I tbough that they'd be. Over all tho pretty nice and sleek.
No, I would not recommend this to a friendDescent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the speakers doesn’t work the one that does gives good quality
No, I would not recommend this to a friendNot compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out the speakers were not compatible with the Samsung Soundbar after all. Returned unused.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TechOne:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that it did not work out for you.
Please know that the SWA-8500S works with Samsung HW-M360/M450/M4500/M550 soundbar systems.
Our customer care representatives are always here to help you find out which speaker set works with your soundbar.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
- Cons mentioned:Volume
Not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt sound good untill at full volume and then it still wasnt that loud
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Danny,
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.
Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or other features, please contact Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Could barely hear them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You could barely hear the rear speakers terrible surround sound. Purchased the Vizio 5.1 and it was amazing.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .JimmyD,
Thank you for your review of this Samsung Wireless Rear Loudspeakers.
I am sorry to hear that you were not completely satisfied with its sound performance..
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
