Customer Ratings & Reviews
- Model:
- SWA-8500S/ZA
- SKU:
- 5754510
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the exceptional sound quality and easy setup process of the Wireless Rear Speakers. Many users appreciate the convenience of the wireless feature and the reasonable price point compared to similar products. However, some users have expressed concerns about the lack of volume control and compatibility issues with certain TVs.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Very Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless speakers are not at all what I expected from Samsung. The volume is very low, you can not hear them even when the volume is loud. Very Disappointed!
No, I would not recommend this to a friend NOT SO GOOD
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to enhance my sound system when gaming or watching tv or movies. I am NOT pleased with this product I returned it the next day. I would of returned the same day if BestBuy was open
No, I would not recommend this to a friendBluetooth shouldn’t be rocket science
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sorry but it’s not good, it simply doesn’t recognize the other Samsung devices. I have noticed this a bit more . I’m still saying Samsung is a good product for the money . But hey guys (Samsung)remember user friendly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Roddy:
Thank you for purchasing the Samsung SWA-8500S Rear Speaker Kit. I am sorry to hear that you are having some trouble setting up your new rear speakers.
Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module.
For step-by-step instructions and tips on connecting your wireless speakers to your Samsung soundbar, please visit: https://www.samsung.com/us/support/answer/ANS00049236/
For solutions, tips, and User Manual, please visit:
https://www.samsung.com/za/support/model/SWA-8500S/XA/
Please contact Samsung Customer Support if you should need any assistance with setup or troubleshooting.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple trys and would not engage with soundbar. Brought it back for a return and you turned us down stating it was over 15 days! It took that long to get help trying to hook it up and it does not work.
No, I would not recommend this to a friend5.1 add on satellite speakers.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added these to my Samsung 650 soundbar. I was hoping for better sound, but these speakers were very underwhelming in terms of sound and 5.1 response. I ultimately returned them and bought a new soundbar!
No, I would not recommend this to a friendSound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed but suppose for the price it is average.
No, I would not recommend this to a friendNot compatible with the Samsung Soundbar I have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to go with the Samsung Soundbar and Subwoofer I recently bought, but they are not compatible, even though they were recommended by the Best Buy website as a suggestion to go with the soundbar. I called the Samsung support line, but was told the model of Samsung sound bar I had bought is not compatible with these rear speakers. It seems to me that all Samsung soundbars should be compatible. In any case, I had to return these to Best Buy the next day. No problem returning them, but was disappointed I couldn't add to my surround sound system.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Navy77:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that it did not work out for you and returned them.
Please know that the SWA-8500S works with Samsung HW-M360/M450/M4500/M550 soundbar systems.
Our customer care representatives are always here to help you find out which speaker set works with your soundbar.
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
Good Speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good rear speakers. I recommend this product to anyone.
I would recommend this to a friendBrand response from MrSamsung
Posted .Mister,
Thank you for purchasing this Samsung Audio product. I am glad that you are enjoying the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
good addition.....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not too bad but not a great difference.............
No, I would not recommend this to a friendDon't do it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have read the reviews on these before I purchased them. Barely noticeable even when you put your ear next to it. Kept them because there isn't much choice when it comes to samsung wireless speakers.
No, I would not recommend this to a friend- Cons mentioned:Volume
Quite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t even hear them unless you stick your head right next to them! There is no way to adjust the volume separately from the sound bar so the sound bar drowns them out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kortman:
Thank you for purchasing the Samsung Wireless SWA-8500S Rear Wireless Speaker Kit. I am sorry to hear that you did not experience the full potential of the surround sound system.
By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
a. For example, if you are connected to the Samsung Harman Kardon HW-Q70R, you would press the Sound Control button on the Q70R remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Difficulty hearing speech
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaking tone and clarity are not good. If you could adjust speech tone higher, you could understand better. I’ve had this for 2 years and finally deciding to turn it off to watch shows where primarily talking.
No, I would not recommend this to a friend- Cons mentioned:Volume
Not Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. The speakers are NOT wireless. The speakers have wires to the wifi module which is wireless to the sound bar. 2. The volume is not adequate. Max volume number is 6 indicated on the soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .autobahnman:
Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.
Most consumers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.
For complete setup instructions, please refer to your User Manual or go to this link: https://www.samsung.com/us/support/answer/ANS00077500/
If you need further assistance or have questions, please feel free to reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thanks for choosing Samsung. I hope this reply was helpful.
- Samsung Solutions
- Cons mentioned:Volume
Bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Volume on these are not what I was expecting. I was expecting to be able to hear sound out of them. They are so low with no way to make them louder.
No, I would not recommend this to a friend Lack of sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Afternoon spending big bucks on a 82" samsung 4k TV and the matching q70 sound bar, this add on just didn't cut it, definitely not enough sound for the price, the sound bar drowns these mini speakers out, so I return them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bullred8809:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
5) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
6) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
7) Facebook Messenger: https://www.facebook.com/samsungsupport
8) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your experience.
~ Samsung Solutions
- Cons mentioned:Volume
Dont bother with it or the sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can hardly hear anything from these things. Even with the sound up pretty high they don't seem to get any louder. They suck and i wouldn't recommend these to anyone except my worst enemy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .gEEKSQUADKILLA:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.
Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Solutions
- Cons mentioned:Volume
Can't hear them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I haven't found a way to increase the volume to only these without turning up the soundbar. I pretty much only rarely notice any sound at all from these.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thumper:
Thank you for purchasing the Samsung SWA-8500S Wireless Rear Loudspeaker Kit. Once this kit is connected to a compatible Samsung soundbar, the soundbar remote is then used to control the volume level of the rear kit.
Press the Sound Control button on your Soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range. I hope these tips help to improve your audio experience with the system. Please feel free to reach out to us for further assistance via any of the below options:
1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
- Cons mentioned:Volume
no sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend this product at all . The problem was that there wasn't enough sound coming from the speakers at all the only way you could hear them was if you held them to your ear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .soundbetter:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.
Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
- Samsung Solutions
got a defective one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a open box item, did not pair with my soundbar at al even tho its supposed to be the one, im not sure if I would try again, returned them, I beleive they were defective and that's why it was an open box item
No, I would not recommend this to a friend- Cons mentioned:Volume
Can't hear it, doesn't work well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend paying full price for these. I got them on sale and i'm glad i didn't full price. They do not work well. I have them turned up all the way and I can't tell they are even on.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Brandon, we understand your frustration with these speakers. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
