Customer Ratings & Reviews
- Model:
- SWA-8500S/ZA
- SKU:
- 5754510
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the exceptional sound quality and easy setup process of the Wireless Rear Speakers. Many users appreciate the convenience of the wireless feature and the reasonable price point compared to similar products. However, some users have expressed concerns about the lack of volume control and compatibility issues with certain TVs.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
horrible speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can barely hear anything unless you're standing right next to it and one of the 2 broke down after a couple weeks. upgraded to Bose and let Samsung taste the dust I kicked up as I ran away
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kevin,
Thank you for your review of the Samsung SWA-8500S Wireless Rear Loudspeakers. I am sorry to hear that it did not work out for you and you have returned it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook messenger at: http://m.me/samsungsupport,
or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Solutions
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to pair with a Samsung HW-N650 sound bar. They seldom have sound with regular HD TV shows but do with some commercials and movies. When they do come on the sound of music and background noises overrides normal voices.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lynn:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.
Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Solutions
Unimpressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these Samsung satellite speakers to go with my Samsung sound bar. I wasn’t impressed. I didn’t feel it added anything more to the sound for the extra money so I returned them.
No, I would not recommend this to a friendLow sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low sound on the speakers. Bad quality. I do not recommend. the Sound from the Bar is good but this small Loudspeakers are waste of money. I tried to contact Samsung but no improvement at all.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Only for samgung Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the title it says wireless rear loudspeakers and I got them because I wanted loudspeakers but then it turns out it’s only for Samsung sound-bars
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jose:
Thank you for sharing your user experience with this Samsung rear loudspeaker kit. This addition to your soundbar is designed to bring an additional dimension to Samsung soundbars.
https://www.samsung.com/us/televisions-home-theater/home-theater/sound-bars/
If you have any questions or concerns with Samsung home theater products, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
- Cons mentioned:Volume
Don't Buy These.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough. You can barley hear these. Thats the number one magor complaint with these speakers. I would not buy again.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Very weak surround sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used with my Samsung 55" smart TV, and the wireless speaker set recommended (also Samsung) that matched sound bar. Surround sound was "Lame" Took all the audio equipment back.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .MARKSJEEP,
Thank you for your review of this Samsung Wireless Rear Loudspeaker System.
I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
- Cons mentioned:Volume
Not Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Speaker system adds nothing to your listening experience. They are so quiet that they cannot be heard, and their volume cannot be adjusted. This is not the route to go.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Dougie, we understand your frustration with these speakers. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
- Cons mentioned:Volume
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. They are really small. Unless you're about six inches away you CANNOT HEAR THEM. I guess it's a good idea gone wrong.
No, I would not recommend this to a friend Wireless speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought these for my son. they were recommended with the Samsung sound bar I purchased for him as well. They are not compatible and were a waste of money. He is quite satisfied with the sound bar though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jimbo:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that it did not work out for you.
Please know that the SWA-8500S works with Samsung HW-M360/M450/M4500/M550 soundbar systems.
Our customer care representatives are always here to help you find out which speaker set works with your soundbar.
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No volume control, barely heard above sound bar had to place my ear next to the speakers to hear something. Do not sense surround sound effect.
No, I would not recommend this to a friend- Cons mentioned:Volume
Not loud
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very loud. U have to put ear on speaker to hear anything. Had to return cause it was not what I was looking for
No, I would not recommend this to a friend Not True Wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never even unpacked it from the box. Did a little online research prior to connecting to my home theater only to find out the speakers connect with wires to the receiver. Not what I was looking for. NEXT!
No, I would not recommend this to a friendBrand response from Samsung
Posted .CbasileRealtor:
Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.
Most consumers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.
For complete setup instructions, please refer to your User Manual or go to this link: https://www.samsung.com/us/support/answer/ANS00077500/
If you need further assistance or have questions, please feel free to reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thanks for choosing Samsung. I hope this reply was helpful.
- Samsung Solutions
Rear speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plus: Compact size & easy set up. Does improve sound quality w/ sound bar Negative: Too small to produce decent power/ volume (as w/ entire system)
No, I would not recommend this to a friendCheap speakers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these in August with my sound bar. They just stopped working. I called the rep did all the troubleshooting nothing worked. The would not exchange so beware. If you buy these add a warranty because they will only be operational for couple months before they crash. I saw similar reviews I should of stayed away. Very disappointed because we bought the 5.1 sound bar at the same time and for these on sale. Now we are out of luck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Fletch:
I am very sorry to see that you are having issues with your unit.
Please know that this model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
So that we can understand your specific issue and assist with troubleshooting or warranty support, please reach out to Samsung Customer Service via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
- Cons mentioned:Volume
Not worth it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low volume. Cannot even tell they are pluggin in... Literally have to put your ear to the speaker to hear it.
No, I would not recommend this to a friend Could do without
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to accompany my Samsung soundbar but I found that the rear speakers made no difference whatsoever. We listen to the system with and without the rear speakers and realized there was no need for them.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .APT79,
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.
Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
I hope these tips help to solve your issues. For further assistance, please contact our Customer Support at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Wireless?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not actually wireless. You have to plug them in like old fashioned speaks into the box shown and run the wires to the speakers.
No, I would not recommend this to a friend- Cons mentioned:Volume
No real advantage to using them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them bundled with a sound bar. Have them positioned on either side of sofa but can barely hear them. No control of them other than thru sound bar control
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Duke138,
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issue with the sound volume.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Volume
Waste of time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume was horrible no matter where you put it it was like not having a surround sound at all. Was returned.
No, I would not recommend this to a friend
