Customer Ratings & Reviews
- Model:
- SWA-8500S/ZA
- SKU:
- 5754510
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the exceptional sound quality and easy setup process of the Wireless Rear Speakers. Many users appreciate the convenience of the wireless feature and the reasonable price point compared to similar products. However, some users have expressed concerns about the lack of volume control and compatibility issues with certain TVs.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Did Not Work on my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disapointed that it was not clear that this product will not work with all Sound systems/TV's
No, I would not recommend this to a friendBrand response from Samsung
Posted .toolman006:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that it did not work out for you.
Please know that the SWA-8500S works with Samsung HW-Q70R, Q60R and HW-R450/R550/R650 soundbar systems.
Our customer care representatives are always here to help you find out which speaker set works with your soundbar and TV.
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not all that good for a complete surround sound.the sound is not good when you have a sound bar system.
No, I would not recommend this to a friendLook for another speaker, was only good for a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers worked well, but just died a year later. You may want to go with another brand.
No, I would not recommend this to a friendDidn't connect with soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get it to properly connect to my Samsung soundbar. Probably my fault, but I returned it.
No, I would not recommend this to a friendgood addition to sounder system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these to go with my Samsung sound bar its a good addition and amplifies the sound but wish it was actually wireless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jean:
Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.
Often times, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.
For complete setup instructions, please refer to your User Manual or go to this link: https://www.samsung.com/us/support/answer/ANS00077500/
If you need further assistance or have questions, please feel free to reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
To optimize your product experience, we encourage you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It said it was wireless, but they werent. Might work for someone else depending on their needs.
No, I would not recommend this to a friendDoesn't stay connected more than a few seconds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if it's just that this one is a lemon but every few seconds the link light will blink and my surround sound will cut out. It drives me crazy. I finally stopped using it for months because of this and decided to pull it out and try again after moving, just for it to happen again. I don't understand. I've tried Optical, HDMI and BT on the soundbar to see if that would matter, but it does not. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brian:
I am sorry to hear that you are experiencing issues with your Samsung Wireless Rear Loudspeakers.
As for the random disconnection between Soundbar and subwoofer, placement of the devices is often an important factor. Please try to bring the units closer together, and move large items that are in between the line of sight of each other.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
- Pros mentioned:Wireless
Not even close to wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.each speaker requires 3 wires it just doesn't have to be connected to the soundbar
No, I would not recommend this to a friendBrand response from Samsung
Posted .mm04:
Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.
Often times, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.
For complete setup instructions, please refer to your User Manual or go to this link:
SWA-8500S: http://downloadcenter.samsung.com/content/UM/201808/20180814113036102/AH68-02993C-03_SWA-8500S_ZA_ENG_180731.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and set up they don't make the sound quality very much louder then the standard sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Speakers:
Thank you for purchasing the Samsung Wireless SWA-8500S Rear Wireless Speaker Kit. I am sorry to hear that you did not experience the full potential of the surround sound system.
By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
a. For example, if you are connected to the Samsung Harman Kardon HW-Q70R, you would press the Sound Control button on the Q70R remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Compatibility
Compatibility
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please check first if it compatable with the sound bar that you have. I had to return the one I had.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tman,
Thank you for purchasing this Samsung Rear Loudspeakers
I am sorry to hear that you were not completely satisfied with the user experience.
Your feedback about the compatibility is very important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Rip-off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Misleading product and WEAK!! Could barely hear sound out of them- even after struggling to get the speaker wire positioned "just so" in the back of each speaker. Don't be fooled; these are not true wireless. You still have to use speaker wires, but just not as much. Really disappointed! Returned for a Yamaha Theater in a Box and LOVE that system, even though it meant running traditional speaker wire through walls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .nate,
Thank you for your review of this Samsung Loudspeakers I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
- Samsung Solutions
Critical Parts Missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't mention the fact that both the remote, acritical part to use the speakers, and the audio connection cable are missing. The speakers are useless without the remot, so if you buy this product, you are buying an expensive set of paper weights or plant stands.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Not truly wireless & not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not truly wireless & unfortunately wasn’t compatible with the Samsung sound bar I got.
No, I would not recommend this to a friendBrand response from Samsung
Posted .2ndPowerGearSound:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that it did not work out for you.
Please know that the SWA-8500S works with Samsung HW-M360/M450/M4500/M550 soundbar systems.
Our customer care representatives are always here to help you find out which speaker set works with your soundbar.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
- Cons mentioned:Volume
Not loud enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers were very low in volume. I could barely hear them so I returned them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .David:
Thank you for your review of these Samsung Rear Speakers. I am sorry to hear that it did not work out for you and have returned them.
Your feedback is very important to us and the low volume issue will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
- Samsung Solutions
Wish it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to the in with my Samsung t.v. and phones. I'm having a problem with the volume automatically going down after you tune it up.
No, I would not recommend this to a friendHad to return
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not that great. I read bad reviews on this before purchase but I couldn’t believe Samsung could make a bad product..well they did. Was very easy to pair to sound bar, but made absolutely no difference in sound level. Basically they made no difference in the sound at all. The room was definitely small enough to accommodate these speakers...yet the disappointments.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Denbass45:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.
Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3) Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
To optimize your product experience, we encourage you to register your new Samsung product at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
- Cons mentioned:Volume
Samsung rear surround speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low volume Kept disconnecting Wasn’t worth the money
No, I would not recommend this to a friend Did not pair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning cuz it wouldn’t pair- even though Samsung and Best Buy recommended it with the sound bar I bought
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alex:
Thank you for your review of this Samsung Rear Speaker Kit. I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our internal team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
- Samsung Solutions
- Pros mentioned:Sound quality
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this sound system after I purchased my new Sony TV and no sorround sound.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Suzi,
Thank you for purchasing this Samsung SWA-8500S Rear Loudspeakers. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Solutions
They didn’t work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the only rear speakers in the store that was compatible with my unit. Was told they were an open box item and were tested to make sure they worked buy a sales person. Got them home and they didn’t work. Called Samsung and after 45 minutes of trying everything the Samsung tech suggested the tech said the speakers are junk and for me to bring them back.
No, I would not recommend this to a friend
