Customer Ratings & Reviews

Victor:

Thank you for your review of these Samsung Rear Speakers. I am sorry to hear that it did not work out for you and have returned it.

Your feedback is very important to us and the connecting concerns will be shared with our product team.

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

- Samsung Solutions

Danjack:

Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.

Most consumers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

For complete setup instructions, please refer to your User Manual or go to this link:  https://www.samsung.com/us/support/answer/ANS00077500/

If you need further assistance or have questions, please feel free to reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

Thanks for choosing Samsung. I hope this reply was helpful.

- Samsung Solutions

Mike,

Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.

Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
I hope these tips help to solve your issues. For further assistance, please contact our Customer Support at 1-800-SAMSUNG and a representative will gladly help you.

You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

Connect with us via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/

Or simply tweet us at:  https://twitter.com/messages/compose?recipient_id=18768513

Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

-Samsung Ambassador

Pange:

I am very sorry for any confusion about the wireless description.

Most consumers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio


We hope to regain you as a customer in the near future.

- Samsung Solutions

JReview:

Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.

Often times, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

Also, please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3) Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.

As for the random disconnection between Soundbar and subwoofer, placement of the devices is often an important factor. Please try to bring the units closer together, and move large items that are in between the line of sight of each other. In addition, please check that you have the latest firmware update for your soundbar.

I hope these tips help to enhance your audio enjoyment.

Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

To optimize your product experience, we encourage you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Mattress22,

Thank you for your review of this Samsung Wireless Rear Loud Speakers.
I am sorry to hear that it did not work out for you.

Your feedbacks about the compatibility and wireless feature are very important to us and will be shared with our product team for future improvement.

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support

We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at  https://twitter.com/messages/compose?recipient_id=18768513


Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.

-Samsung Ambassador

Larry

Thank you for your review of the Samsung Wireless Rear Loudspeakers.
I am sorry to hear that you are experiencing volume issues.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact.

We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

-Samsung Ambassador

KevinB,

Thank you for sharing your experience with our Wireless Rear Loudspeakers.
I am very sorry to see that this model did not fit your needs.

Your feedback is very important to us and will be shared with our product team for future improvement.

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support

We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at  https://twitter.com/messages/compose?recipient_id=18768513


Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.

-Samsung Ambassador

KRAM,

Thank you for your review of this Samsung Wireless Rear Loud Speakers.
I am sorry to hear that it did not work out for you.

Your feedback is very important to us and will be shared with our product team for future improvement.

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.

Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.


-Samsung Ambassador

Bigs,

Thank you for your review of this Samsung SWA-8500S Soundbar System
I am sorry to hear that it did not work out for you.

Please know that the SWA-8500S works with select Samsung soundbar systems that work with wide range of TVs, including HW-M360/M450/M4500/M550.

Our customer care representatives are always here to help you with setting up your home theater system.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at  https://twitter.com/messages/compose?recipient_id=18768513

Again, thank you for taking the time to share your experience. We hope to hear from you soon.

-Samsung Ambassador

JJJJ,

Thank you for purchasing these Samsung Wireless Rear Loudspeakers. I am sorry to hear that you are not completely satisfied with them.

If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

Your thoughts and opinions are very important to Samsung and we hope to hear from you.

~Samsung Solutions

Anthony,

Thank you for your review of this Samsung Wireless Loud Speakers.
I am sorry to hear that you are experiencing issues.

Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.

Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at  https://twitter.com/messages/compose?recipient_id=18768513.

Again, thank you for taking the time to share your experience. We hope to hear from you soon.

-Samsung Ambassador

Nickname:

Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.

Most consumers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

For complete setup instructions, please refer to your User Manual or go to this link:  https://www.samsung.com/us/support/answer/ANS00077500/

If you need further assistance or have questions, please feel free to reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

Thanks for choosing Samsung. I hope this reply was helpful.

- Samsung Solutions

Luis:

Thank you for your review of this Samsung SWA-8500S Rear Loudspeaker Kit. I am sorry to hear that you are experiencing connection issues between your speakers and soundbar.

Please check that you have the most recent firmware update applied to all THREE components: soundbar, rear speakers, and subwoofer.

For step-by-step instructions on how to update firmware, please visit:  https://www.samsung.com/us/support/troubleshooting/TSG01202075/

Or watch the How-To video here:  https://www.youtube.com/watch?v=ixLsye_l9Ds&feature=youtu.be

Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. You can contact us via any of the below options:
1) 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) Samsung.com and click on the SUPPORT link in the upper right corner for:
- Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
- Product Support
- Manuals and Downloads
- Warranty Info
- Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
3) Samsung Community: A great resource for getting help from Samsung moderators and customers and more

~ Samsung Solutions