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  • Front. Samsung - Wireless Rear Speakers (Pair) - Black.
  • Left. Samsung - Wireless Rear Speakers (Pair) - Black.
  • Back. Samsung - Wireless Rear Speakers (Pair) - Black.
  • Alt View 11. Samsung - Wireless Rear Speakers (Pair) - Black.
  • Alt View 12. Samsung - Wireless Rear Speakers (Pair) - Black.

Samsung - Wireless Rear Speakers (Pair) - Black

Model:
SWA-8500S/ZA
SKU:
5754510
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Customer reviews

Rating 4.2 out of 5 stars with 3954 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers consistently note the exceptional sound quality and easy setup process of the Wireless Rear Speakers. Many users appreciate the convenience of the wireless feature and the reasonable price point compared to similar products. However, some users have expressed concerns about the lack of volume control and compatibility issues with certain TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 3,954 reviews
  • Cons mentioned:
    Volume

    Not as loud

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as loud for a living room Maybe for a small room

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Jaco72,

      Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.

      Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

      However, there are a few settings you can change to adjust the surround effect to your preference:

      1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
      2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
      3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
      4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.

      I hope these tips help to enhance your audio enjoyment.
      Should you need further assistance with this issue or other features, please contact Samsung Customer Support via one of the following options:
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      -Samsung Ambassador Samsung

  • for samsung could be better?

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    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a big fan , small, under powered, and over priced.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      mustang57:

      Thank you for sharing your user experience with this Samsung rear speaker kit. This addition to your soundbar is designed to bring an additional dimension to your home audio experience.

      If there is anything we can do to improve your enjoyment -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Soundbar Support at:

      1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at:
      https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Not loud, disappointed

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    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected a lot of sound out of these and was pretty disappointed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Anonymous:

      I am sorry to hear that you did not experience the full potential of the Wireless Rear Speakers.

      Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

      However, there are a few settings you can change to adjust the surround effect to your preference:

      1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
      2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
      3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
      4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.

      I hope these tips help to enhance your audio enjoyment.

      Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • No match to my soundbar

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an HWK540 Samsung sounear from Best Buy. I later went and bought the rear wireless speakers they recommended. They did not connect. Called Samsung and they told me these were wrong speakers. Returned and found that Best Buy doesn't have the right speakers at all. Ho-Ho-Ho! No possible surround for me.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      TedC,

      Thank you for your review on this Samsung Soundbar System
      I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.

      If you ever need assistance with the Soundbar itself, please reach out to Samsung Customer Support at 1-800-SAMSUNG
      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • TERRIBLE PRODUCT!!

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I BOUGHT THREE SOUNDBARS..SO I DECIDED TO ADD THIS TO MY SOUNDBAR IN MY BEDROOM. BAD IDEA..THE SPEAKERS ARE TOO SMALL THEY DIDDNT EVEN ENHANCE THE SOUND. THEY ALSO COST TOO MUCH. I LOVE MOST SAMSUNG PRODUCTS BUT I HATE THIS ONE. I DO NOT RECOMMEND!!! YOU CAN BARELY EVEN HEAR THEM!

    No, I would not recommend this to a friend

  • Unable to hear rear speakers

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to upgrade my previous rear speakers because you couldn't hear. I was promised that I definitely would notice the difference. Not. They still don't work. My hard wire rear speakers were great and lasted over fifteen years. So much for wireless, especially now that I have to upgrade again because they don't work

    No, I would not recommend this to a friend

  • Good Sound as long as it works

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system lasted me 2 weeks locally I bought the warranty and had it replaced.

    No, I would not recommend this to a friend

  • Great disappointment

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The woofer has good sound but the rear speakers have terrible sound

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy setup, Price

    The Finishing Touch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the recent price drop of the Samsung MU8000 65in. tvs I had to have one, beautiful tv, awesome picture. It has desent sound for a flat panel tv. But it needed a little kick. I didn't want to spend a fortune on a big sound system, so I pickup the Samsung HW-360 sound bar. Very reasonably priced + it was on sale and I had some membership points to burn from the tv purchase. It really brought the tv alive. Fantastic sound. Then I saw the SWA-8500S rear loudspeakers on a open box special. At Best Buy, the best $77 I ever spent. They added the finishing touch, they truly fill the room with sound. It's not over powering by any means, it just fills the room with sound. Easy to install plug the amp into the wall, plug the speakers into the amp and turn on the sound bar. It synced itself. Can't beat it for the money.

    I would recommend this to a friend

  • Receiver is Bluetooth, speakers are not.

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item believing that the speakers were Bluetooth, to my demise I opened the box and saw that they required speaker wires coming from the receiver. The sound......well, its not loud at all..my phone is louder than both speakers combined.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Fairynerd123:

      Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.

      Often times, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

      By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

      However, there are a few settings you can change to adjust the surround effect to your preference:

      1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
      2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
      3) Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
      4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

      I hope these tips help to enhance your audio enjoyment.

      Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support.

      1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at:
      https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Not so hot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great when they work, which about 20% of the time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hammer:

      Thank you for purchasing these Samsung Wireless Rear Speakers. I am sorry to hear that you are experiencing issues.

      Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport/

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • Very low

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers work but are very quiet, must mount behind your head

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Will:

      Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.

      Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

      However, there are a few settings you can change to adjust the surround effect to your preference:

      1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
      2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
      3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
      4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.

      I hope these tips help to enhance your audio enjoyment.

      Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport
      5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      - Samsung Solutions Samsung

  • Blaaaaaa

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    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good.not even worth the time and effort. Steer clear

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Southismelting:

      Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.

      Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

      However, there are a few settings you can change to adjust the surround effect to your preference:

      1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
      2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
      3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
      4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.

      I hope these tips help to enhance your audio enjoyment.

      Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Not worth it

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    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fist of all is something Is called wireless then why did I have to run wires in the wall. Second I should not of bothered cant hear the darn things anyways. Waste of money and time.

    No, I would not recommend this to a friend

  • Good enough for a Real Low Price bought in Packs

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it as a nice gift to a very close family member.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      TonyDz:

      Thank you for purchasing these Samsung Wireless Rear Speakers. I hope your family member enjoys it as much as you have gifting this product.

      If you or your family member ever need assistance or have questions about features, please know that Samsung is always here to help. You can reach us via any of the following options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      To optimize your product experience, we encourage you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

      …and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Thank you for choosing Samsung.

      - Samsung Solutions Samsung

  • Wireless soundbar with speakers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok. Not a great sound and wouldn’t buy again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Crystal:

      Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.

      Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

      However, there are a few settings you can change to adjust the surround effect to your preference:

      1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
      2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
      3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
      4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.

      I hope these tips help to enhance your audio enjoyment.

      Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      - Samsung Solutions Samsung

  • wasted money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I had to ship this to Samsung to setup with the Samsung bar which are suppose to work together. It is on but there is barely any sound coming from it. I contacted Samsung and was told it was suppose to be this way....I doubt that....It barely has ANY sound.

    No, I would not recommend this to a friend

  • Samsung small wireless speakers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned these as were the same thing I already had purchased earlier. My mistake. The one I currently owned didn’t work for about two months before one speaker went out. Plus too small got a living room situation.

    No, I would not recommend this to a friend

  • Not wireless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Descriptive packaging... Not a wire in sight. Open it up and it is clearly a wired system with a base that can wirelessly connect to a sound bar. I'm sure it works great but if you think you're avoiding hiding satellite speakers by purchasing this, reconsider.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Cradam:

      Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.

      Most consumers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

      For complete setup instructions, please refer to your User Manual or go to this link:  https://www.samsung.com/us/support/answer/ANS00077500/

      If you need further assistance or have questions, please feel free to reach Samsung Support via:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport

      4) Twitter:  https://twitter.com/SamsungSupport
      5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      Thanks for choosing Samsung. I hope this reply was helpful.

      - Samsung Solutions Samsung

  • dont work right

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cant hear the subwoofer unless its in lap or holding it

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      hello,

      Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.

      Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

      However, there are a few settings you can change to adjust the surround effect to your preference:

      1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
      2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
      3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
      4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.

      As for the random disconnection between Soundbar and subwoofer, placement of the devices is often an important factor. Please try to bring the units closer together, and move large items that are in between the line of sight of each other.

      I hope these tips help to solve your issues. For further assistance, please contact our Customer Support at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

Page 189, Showing 3,761-3,780 of 3,954 reviews
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