Customer Ratings & Reviews
- Model:
- SWA-8500S/ZA
- SKU:
- 5754510
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the exceptional sound quality and easy setup process of the Wireless Rear Speakers. Many users appreciate the convenience of the wireless feature and the reasonable price point compared to similar products. However, some users have expressed concerns about the lack of volume control and compatibility issues with certain TVs.
This summary was generated by AI based on customer reviews.
Didn't last two years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are way too expensive to only last two years. They died after 27 months. The port on the back of the box that receives the wires does not work. Very frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .unhappypurchaser:
I am very sorry you are experiencing issues with your SWA-8500S Rear Speaker Kit. We back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so we can better investigate your issue and provide you with troubleshooting assistance or out-of-warranty service.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Don't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After several hours with Samsung support, could not get the speakers to produce an audible level. Samsung recommended returning the product back to Best Buy,
No, I would not recommend this to a friendRarely comes on with television that's already gon
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality not much different than the TV which is already gone out. Sound quality is bad I live in a small apartment.
No, I would not recommend this to a friendNOT wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guess my idea of interpretation of wireless and Samsung’s is completely different. These are NOT wireless!! Love the sound bar though. Would recommend!
No, I would not recommend this to a friendsound quality is poor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a few months. The sounds works sometimes. I've "re linked " 20+ times. Sounds come and go. I hope it's possible to somehow use a wired version. I had to try.
No, I would not recommend this to a friendBrand response from Samsung
Posted .sound:
I am very sorry to see that you are having connections issue with the Samsung SWA-8500S Loudspeaker Kit.
Please refer to Pages 7-9 for setup instructions: http://downloadcenter.samsung.com/content/UM/201808/20180814113036102/AH68-02993C-03_SWA-8500S_ZA_ENG_180731.pdf
For further troubleshooting, please reach out to us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Died after 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit died after three months and Samsung is requiring me to pay shipping to ship it in for service. Obviously there something wrong with that. I think this will be my last Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chicken,
Thank you for purchasing these Samsung Wireless Rear Loudspeaker. I am sorry to see that you are having issues with this product.
Our warranty process is efficient and easy:
Once we receive your completed RMA form, we will email you your RMA Ticket Number. If you are within the U.S., you will also be emailed a UPS label to send us your Soundbar/Speakers/UBD for assessment.
You should receive your repaired or replacement drive within 5-7 business days from the date you shipped us back your model.
If at any time you wish to check the status of your RMA, you can contact Samsung Customer Support at either the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~Samsung Solutions
Samsung - Wireless Rear Loudspeakers - Black
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to install over priced and not easy to sink wouldn't waste my money on this product. Samsung needs to make a better product. Save your money.
No, I would not recommend this to a friendSpeakers not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting these speakers to complete my sound system but unfortunately they let me down! Had to returned them
No, I would not recommend this to a friendNot working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I got the rear speakers home to set up they did not work . I tried all of the recommended trouble shooting fixes none of them work. I am going to return them today. NOT HAPPY with this unit
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Biggdogg,
Thank you for your review of this Samsung Wireless Rear Loud Speakers. .
I am sorry to hear that you are experiencing issue with the setup process.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this was all wireless and even the employee the seller told me it was wireless, disappointing that the seller would lie to me about this item .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rico:
Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.
Often times, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). This kit eliminates that hassle. Connect the rear speakers kit to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.
For instructions and tips on connecting your wireless speakers to your Samsung soundbar, please visit: https://www.samsung.com/us/support/answer/ANS00049236/
For solutions,tips, and User Manual, please visit: https://www.samsung.com/za/support/model/SWA-8500S/XA/
If you need further assistance or have questions, please feel free to reach Samsung Support via:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Low volume from rear speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no balance control, front to rear, and the rear volume from the rear speakers is tiny!! I regret buying the whole system, front, woofer and rear. I may end up junking it al.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tom321,
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.
Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or other features, please contact Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I bought it I return it right away the sound quality is terrible and I would not recommend it to anyone you will barely hear it
No, I would not recommend this to a friendNot compatible with my soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was recommended when I bought my tv and soundbar. Unfortunately it is not compatible with my soundbar!! I am very disappointed at Best buy for recommending this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Missy:
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that it did not work out for you.
Please know that the SWA-8500S works with Samsung HW-M360/M450/M4500/M550 soundbar systems.
Our customer care representatives are always here to help you find out which speaker set works with your soundbar.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
I wish they would work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get them to work won’t link idk what’s the problem !!!! I thought they would be great ! Does anyone else have that problem?!!!
No, I would not recommend this to a friendDoes it even connect - ever?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get a connection between receiver and the sound bar. I will try one more time, but may be returning it.
No, I would not recommend this to a friendBummed speakers sucks = (
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bummed went through all that trouble and pick up in another city just to get a semi used non functional wifi speakers system. suck !
No, I would not recommend this to a friendDisappointing.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless wired speakers. I had to return them. The quality of the sound was sooooo low. These were pretty disappointing. Sorry.
No, I would not recommend this to a friendWon't connect to sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. Have insurance but was told $200 to install. You just plug in. I am not pleased. Here they sit along with the same brand sound bar that won't work right either.????
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kdshoe06,
Thank you for purchasing the Samsung Wireless Rear Loud Speakers.
I am sorry to hear that it did not work out for you.
Please know that the SWA-8500S works with Samsung HW-M360/M450/M4500/M550 soundbar systems.
Our customer care representatives are always here to help you find out which speaker set works with your soundbar.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Samsung Wireless Speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, speakers were barely audible. Surprised at the Samsung brand making something like this ! I returned the item.
No, I would not recommend this to a friendNot completely wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought that wireless meant "completely" wireless but apparently speakers wires are required to connect the speakers to the other component. Disappointed. We returned them.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .BruceandJoy,
Thank you for purchasing this Samsung Wireless Rear Loud Speakers
I am sorry to hear that you were not completely satisfied with the user experience.
Your feedback is very important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
