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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 61 reviews

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80%
would recommend
to a friend

Customers are saying

Customers find value in the iXpand Base 64GB iPhone Charger and Backup for its automatic backup feature that safeguards photos, contacts, and videos. Users appreciate the expandable storage capacity, allowing them to conveniently manage their device's content. The easy-to-use interface and fast charging speed, comparable to an Apple charger, further enhance the overall user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 61 reviews
  • Pros mentioned:
    Backup
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Convenient Local Backup, Falls Short of 5 Stars

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design: The iXpand Base has a sleek and appealing design, so it not only looks great on my nightstand but also takes up little space. At first glance, you may not notice a few design aspects that turn out to be quite convenient. For example, the top of the base is rubberized which prevents slippage when placing a phone on top. Additionally, there is a groove at the bottom of the base that helps keep the cable in place, and the remainder of the cable can be coiled up inside the iXpand Base. The base plugs into the wall, then you will need to use an iPhone cable that you currently own to connect the base to your phone since that cable is not included. I just wish that there was also a wireless charging capability built in for the iPhone 8. Although I understand that the cord is needed for backup purposes, it would be nice if you could choose to only charge an iPhone 8 wirelessly, since the base is designed to have the phone lay on top anyway. Efficiency/Effectiveness: Setup was quick and simple. After plugging my phone into the base, I was prompted to download the necessary app. This took only a few minutes and my photos/videos started backing up right away. The first backup takes longer than subsequent backups, but the time it takes to backup is not an important factor to me, since I usually plug my phone in before bed. I like knowing that all the memories captured via photo or video are backed up every night, and this base is reliable. For a local backup solution, the iXpand base is both efficient and effective. Verdict: If you are looking for a local backup solution that is quick and convenient, this is the device for you. However, I am rating this a 4 out of 5 for a couple reasons. First, I was surprised that the iXpand base does not have wireless charging capability. The design looks like it would accommodate that perfectly, so iPhone 8 owners may be wishing that was an option. Second, it is not a solution to an unsolved problem, but rather an alternative. iCloud and other cloud backup services are equally reliable, but a subscription is required to expand their backup capacity. What you may need to decide is if you prefer a local or cloud backup solution, and if you would prefer to pay an upfront cost for this base or a monthly subscription cost for a cloud backup service.

    I would recommend this to a friend
  • Pros mentioned:
    Backup, Charging speed, Sd card
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Solid construction, great way to backup locally

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ixpand base is approx. 4x4 with a non-slip rubber base. The power cable is about 6 feet long. The device is very well constructed and feels solid. A San disk 64gig SD card comes included (80mb trans speed) You first Download the Ixpand Base app and install it. You must have the unit plugged into your phone with a lightning cable. Once installed, the backup starts very fast. I had a total of 342 contacts/pics, and videos and it was done backing up in less than 2 minutes. The speed is of the backup was Blazing fast. The time spent to fully charge from 50% was about 15 minutes or so. In the settings of the app you can see how much space the card and your phone have, you can also delete the items that have been backed up to free your space up on the phone. It seems like daily we get the dreaded Cloud backup full and you must purchase additional space. With this device, you no longer need the Cloud (unless you intend on restoring a backup when you are not near IXpand base) The backups are named by default to the name of your Iphone. So you can use multiple phones. When you run out of space just purchase another Sandisk 64 gig card. I would recommend this item to family and friends. The cost savings alone opposed to purchasing cloud storage is enough to pay for itself within a year.

    I would recommend this to a friend
  • Pros mentioned:
    Backup, Charging speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Accessory For Your iPhone/iPad

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this SanDisk expand Base 64GB for my wife since she no longer connects her phone to a computer any longer to do backups (and I don't blame her since iTunes on a Windows PC is not usually a pleasant experience) but she also doesn't do backups to iCloud (mostly because I'm not paying for the extra space to hold all her photos). I have the iExpand USB stick to use for an extra backup and to transfer a lot of files and I really like it so I figured that the iExpand base would be a nice thing for her to have on her nightstand to charge and back-up her phone at night. I've attached two photos so you can see that this is a relatively simple piece of tech. It is an aluminum base with a non-slip surface on one side, a plug for the lightning cable (it does not come with one), a channel around the edge in which to wrap said cable, a power plug, and an SD card slot (yup, the memory is not built in but is upgradable if you want). Granted there is the software/hardware inside that handles all the transfer stuff but all-in-all, pretty straightforward. You may say to yourself when looking at those photos, 'Self, isn't that a Lightning plug on top of the alarm clock and wouldn't that work for charging the phone?'. Yes, yes it is. Unfortunately my wife has a penchant for oversized cases for her phone which makes it look like a small child's phone and it won't fit onto the charging cradle in that case. We've been round and round about it, but fortunately since the expand base uses just a straight cable, she now doesn't have to worry about it, plus now she gets the backup ability. The base does a great job charging her iPhone 7 since it is pushing out the juice at 15 watts/3 amps. The backup is also pretty seamless as well. Just download the iExpand app and you will have access to your backups and can easily restore your photos, videos, and contacts with just the push of a button. Haven't had to do that yet, knock on wood, but she is happy to know that all her stuff is safe on the SD card, which is a full size card. Like I said earlier, I would assume that I can upgrade the storage at a later date if needed but her phone is just the 32GB version so I figured that this was good enough for her phone. Actually just decided to check on this and according the to user guide (not included, have to download) you can buy a higher capacity SD card and use that with no problems. Also found out that you can also have multiple devices use the back-up feature and each phone will have its own folder. Apple seems to be doing its best to no longer have people connect to iTunes any longer (apps are no longer downloadable or part of a backup any longer with the latest iteration of iTunes). With that in mind, this is a great way to keep your backup handy and easily recoverable.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed, Ease of use
    Cons mentioned:
    Compatibility
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Years behind today's technology

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We now live in a world of wireless and AI everything therefore why would anyone opt to take one step backwards in the forward progress technology is taking? That’s the question I would like to ask SanDisk when they developed the iExpand Base. There have been products on the market for years, including cloud services and in home wireless storage hubs, which will back up your data, photos, contacts, etc. The other question I would like to ask is if you are going to sell a wired data hub that charges, and at this price point, why would you not include the required firewire cable? And, why not at least give it wireless charging capabilities since everyone already heard rumors of wireless charging before the release of the new line of iPhones. Wait, one more question, why make this just for Apple products and not other phones/tablets as well since there are actually more of them out there??? The whole concept behind this product is just confusing in this day and age. If this came out four years ago, maybe we would have something to brag about. However, I will say its ease of set up, immediate pairing with your device, including routing you to the app store to download the necessary application, was very quick and painless and within minutes started storing the thousands of photos on my device. For me, this product is just piece of mind that your data is stored locally for privacy and back up concerns. The cradle/base itself acts as a decent setting station for your phone, probably not so much for the ipad though, and also charges fairly quickly. I suppose all the things it lacks leaves room for an eventual updated base I suggest include wireless charging and wireless data transfer… there’s always next time, right? My suggestion would be to at least be up to par with today's technology and perhaps even come up with something a little more revolutionary.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Backup
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Cloud Free iPhone Back-Up

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Backing up your iPhone without using the cloud is the target objective of the SanDisk - iXpand Base. The other benefit is to charge the phone. Several storage options exist: 64GB; 128GB & 256GB; select the memory appropriate to the photos & videos you keep on your phone. LIKES: 1- iXpand is a quality built, premium product. The black & silver blend into any office or home. 2- Wire management groove maintains a neat, professional appearance. 3- Modest Cost. It is important to note that the cost includes a premium quality high speed SanDisk SD Memory Card. 4- The charging base charges your iPhone at the same time it backs up the phone. This is convenience at it's best! 5- Back-up speed is amazingly fast! I backed up over 600 photos in 5 minutes. 6- Future Proof: You can back-up multiple iPhones on this one device. Should you run out of storage, simply buy an additional SD Card. 7- Uses Standard Micro USB connector & includes power supply. 8- Interchangeable memory / easy to plug into a computer for storage. DISLIKES: 1- No Wireless charging for iPhone 8. 2- The USB Plug fit very tight. Hint: I had difficulty plugging the USB plug that connects to the Lightning connector. Gently tilt the USB Plug up and down as you plug it in. 3- Only works with the iXpand app. 4- Can only store videos, photos & contacts. 5- Lightning to USB Cable is not included. Since it is difficult to plug in & is a tight fit, you want to plug the cable in 1 time and forget it. You may wish to buy a spare cable to use this device. 6- Only works on iPhones. CONCLUSION: iXpand is a great tool to back up multiple iPhones without internet / when the Cloud is undesired or is simply not available. It is a very well designed product; however it is missing a few details listed above, which preclude it from earning 5 Stars.

    I would recommend this to a friend
  • Pros mentioned:
    Backup
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Backing up your phone SIMPLIFIED

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re like me, your phone is your life and all the photos on it are priceless. I didn’t want to risk losing all my memories on my iphone so it made sense to backup your data incase you lose your phone or your phone gets damaged. Apple iCloud service is nice but it also cost a monthly fee that I didn’t care to pay for. Backing up to the computer is only as good as one can remember to do it and who has time to do that? That’s why I highly recommend using the iXpand base to backup your photos! Pros: *Automatically backups your photos, contacts, and videos. *Easy setup Cons: *Should come with an iPhone charging cable There is very little setup in the app to start your data backup. The app walks you through the 3 or so setup options and you’re on your way to automatic backups when you plug your phone in. This works perfect for me since I charge my phone at night when im sleeping. I can wake in the morning knowing that my phone is fully charged and fully backed up. No extra steps to know your photos are securely backed up on the iXpand base. Another benefit is that no hackers can hack into the base since its not connected to the internet. All the data is stored on a removable SD card that you can easily import onto your computer. This base also allows another user to plug into your base and upload your photos and videos to their phone without a computer as well. I highly recommend this base to anyone that wants a no brainer approach to backing up your data that’s as easy as charging your phone. I do suggest buying the same storage capacity as your phone. You wouldn’t want a 64gb iXpand base for your 256gb iphone.

    I would recommend this to a friend
  • Pros mentioned:
    Backup, Battery life
    Tech Insider Network Member

    Rated 3 out of 5 stars

    looking for wireless charging...not here

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed that this device does not offer wireless charging. I feel that sandisk missed an opportunity to do that with this thing. Also, if it had a battery onboard for on the go charging that would have been awesome as well. Perhaps the next revision will have those additional features. That being said, it does back up your photos, videos, and contacts, but other documents are left behind. I wouldn't recommend this as your sole back up source, but if you use iCloud as well, then you are covered. The app is pretty easy to use and set up and it seems to do its incremental back ups pretty fast and charging was fast as well. Bring your own lightning cable though since you are not provided one and if you wanted to get a larger SD card for storage, you can do that as well. This one came with a 64GB and over all the price is expensive for what you are getting. You could probably get the smallest size they offer and get a 128GB card for less than the asking price for the largest version of this iXpand. The device does feel sturdy and pretty well built. The rubberized top will hold your iPhone securely and it will not slide off. Hopefully the next revision will include wireless charging, onboard battery, and a little more comprehensive backup of your device.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Backup
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Ingenious way to backup your phone while charging

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product. Sandisk did a great job of combining what we do everything, plugging in our phones to charge at night, with something we don't think of much, backing up our files and phone content. If you don't have icloud extended storage, I'd highly recommend this as an alternative to monthly/annually charged backup services. You do have to download Sandisk app to backup your phone. Sandisk, made it easy for you to upgrade or change out the memory, it uses SD memory cards rather than build in memory that are not interchangeable or up-gradable. This also means you could back up more than one phone in the household with different memory cards. The charging base is made of aluminum and feels quite sturdy and stout. I like the design of the base it self and the rubber grip surface keeps the phone in place when charging. This is a great product! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Sandisk iXpand Base

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have all come at a point when we are worried about losing our phone and losing all the memories we have on it and would like to have easy access to it where ever we are. I have an Iphone that has a backup size of 28 Gb when done on a mac. Backing up to the mac takes quite some time and it kind of becomes cumbersome after a while. This is where the sandisk iXpand base steps in. The iXpand Base package comes with a base and a wall power adapter. It charges at 3A which is pretty fast and backs up your phone or ipad while it is charging. Using the app it becomes very easy to have a current backup of your phone or ipad all the time. The base itself is sogt and rubbery and the device sits nicely on it and does not fall off easily. It does not come with a lightning cable which is kinda disappointing but the functionality makes up for it. Using your own cable it wraps around the base and does not hang around which is nice. This is a very nice backup device which gives me some peace of mind knowing that every night my precious memories are backed up.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A great way to recharge and backup your iOS device

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battle for storage is a constant one. No sooner do we obtain the larger capacity mobile devices that we find ourselves with full hard drives and needing to back up our data so that we can continue taking photos and videos of our precious memories. iOS devices have the option of being backed up to iCloud, but if you don’t pay the premium option for the larger amount of storage, what are you to do? SanDisk has a pretty interesting option in the iXpand Base. This device is designed to allow iOS users the ability to charge and back up their phones at the same time. This charging base will not work with Android phones and it is not a wireless charging base. The ‘base’ is simply a place to lay your phone while it charges and transfers data. On the back, you will find two ports - one Micro USB for the power adapter and one SD card slot for backups. There is a standard USB port on the bottom for you to plug a Lightning cable into. This is not included with the base, but I would have liked to see SanDisk provide all the cables needed. The packaging is simple and includes SanDisk branding along with some description of the device. The base works in conjunction with an app that you download for your phone. The app acts as a backup manager and gives you options and settings to tweak for your device. The base comes with an SD card already installed and you can get capacities of 32GB, 64GB, 128GB, or 256GB. Setup was very easy. Once I downloaded the app and accepted the different permissions, the phone automatically backed up when I plugged it into the base. I actually do backup my photos to iCloud so I decided to backup my contacts to the base. I have over 240 contacts on my phone so I thought it might take a little time to backup to the card. The data transfer was over in less than a minute. I do want to note that you cannot use the base without the app. When I first plugged into the base, I got a warning that the app was not installed. It will only work with the iXpand app. One of the things I really like about this device is that it will pick up where it left off. You will do an initial backup and after that, the app will recognize where the end was before and backup from that point on. I don’t believe you can do a ‘full’ backup of a device (apps and all) but the app definitely allows you to download images, videos, and contacts to the SD card. The iXpand base is a really nice way to not only backup your phone, but also charge it. I love the concept of being able to do both functions at once and I love that SanDisk created such a nice looking product for just that purpose. The iXpand Base is great for any iOS user. I would love to see it be a more integrated stand where you actually dock your phone to it vertically rather than have it look like a wireless charging pad, but other than that, I think this is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Photo Storage and Charging are Good

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was a good find for us since I take a lot of pictures and use my phone a great deal. The charging was definitely faster than a regular charger. It charged about 20 minutes faster than what my regular charger would do. The only reason I did not give it a 5 star is because it was a good item to use, but it did not go above and beyond what is currently out on the market already, but it is definitely worth buying.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Not quite there, needs work

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this product. On paper, it sounds like exactly what I needed to ensure there is a hard copy secure backup of my phone photos. In reality, it is a buggy piece of hardware that backed up by a poor required app. The packaging is simple but good quality, once you slide out the device you will find the device, power adaptor and some documentation that is printed into the packaging. In short, it tells you to plug it in, download the app, and plug in a lightning cable. This is where I hit my first snag. Upon plugging in the lightning cable I was worried that I received a broken unit. The USB A portion of the cable would not fit! I was wondering if it was my cable but I tried another one with the same issue. After some wiggling I was finally able to get a good fit but it shouldn’t have required so much effort. After wrapping the lightning cable around the rubber edges to tuck extra cables away (this should be a retractable built in cable in my opinion), I plugged in my iPhone 8 which prompted me to download the app. I did and went through the required permission setup which was fast. The app then crashed when trying to upload my photos on the SD card for the first time. I had about 1000 photos paired with iCloud on my phone and the app crashed every time. I went to the support pages and went through the steps suggested. The steps are replug in the base, replug in the lightning cable, force close the app and reload and also redownload the app. None of these helped. Eventually I backed up my photos into a cloud drive and deleted most of them. The app then uploaded photos taken with the camera perfectly and quickly. I don't know if the app doesn't fully support the iPhone 8 or iOS11 but there seems to be some big bugs in there that almost render it useless. I am sure these can be fixed in subsequent app updates but it isn't there yet. The hardware isn’t bad, it feels high quality with great rubber and metal materials. The storage size comes from a SD Card (SanDisk Ultra PLUS U1 80 MB/s) that is inserted in the back which is great in my opinion since you can upgrade later. There is no wireless charging and all charging is done with your own lightning cable. On the plus side it is rated at 15W 3 amps for some faster charging. I really wanted to like this device as my photos mean the world to me. I usually back everything up in two cloud services but I like having a hard copy of my photos on hand just in case. It can help if you are short on storage as well since it can delete files from your phone after. I feel this product can take care of a real need for anyone who wants a hard copy or doesn’t want to pay for a cloud service, but I might wait on purchasing it until the software matures more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for what I need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great for me. I do my daily charge and complete my backup at the same time. All set ups should be so simple: take it out the box, plug it in, attach the cord and you're up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Perfect when you’re on the run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to backup all your pictures while your charging your at the same time

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent backup and charging device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first charging device that also backs up photos at the same time... no configuration required, no on-off switch makes it completely foolproof! Just download the app and plug in your iPhone or ipad to recharge. The backup starts automatically.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really was afraid to lose everything on my phone as it was getting old and glitchy and don't want to get a new one just yet. This was super simple and easy to use and gives me peace of mind that I won't lose all my treasured photos!

    I would recommend this to a friend
  • Pros mentioned:
    Backup, Charging speed, Ease of use
    Tech Insider Network Member

    Rated 4 out of 5 stars

    good product if you're not good at backups

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the idea of this product is pretty good because we all intend to backup data and forget. This base allows a user to go through a simple set up process and from then on just plug in your phone for charging and the base will simultaneously back up data. The IXpand base is about the size of a drink coaster so it easily fits on a nightstand or counter. The product feels very sturdy and of good quality materials. It seamlessly backed up photos, contacts and video on our iPhone 8. IXpand can also be used to restore saved data to your IPhone. Features fast charge with 15W of power. The IXpand app seems straight forward and intuitive to use. One can also transfer information from the IXpand base to a computer directly. This is a great, no brainer backup option since one has to charge the iPhone anyway. Even better to avoid the added fees for additional icloud storage. The main improvements I could see for this unit would be to currently include a lighting cable with the base. Also, wireless charging would be a nice enhancement for those with newer iPhones.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed

    Rated 3 out of 5 stars

    Not that great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It downloads files fast and charging fast. I did not like the baking convention. It picks Random long name for each and every photo. But organize the folders well by date.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Backup

    Rated 5 out of 5 stars

    Another option to your computer or iCloud

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Automatically back up your 64 GB phone while you charge it. You can’t over-protect your information so I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and downloads pictures very fast. I haven’t done anything else yet with this.

    I would recommend this to a friend
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