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Customer Ratings & Reviews

Seagate - Backup Plus Slim Ultra 2TB External USB 3.0 Portable Hard Drive - Platinum-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 108 reviews

  • 20%
94%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 108 Reviews
  • Rating: 4 out of 5 stars

    So far, works great!

    Posted
    LeeP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I only give 4 stars because I'm still testing it out - so far, so good though. I bought one before that lost all my files so I'm a little wary. However, this time I didn't use the IT help desk to reformat it to work with both Mac and PC. Just use whatever installation the passport comes with. DON'T REFORMAT IT TO ExFAT!!!! No one tells you that Seagate is absolutely awful about data recovery (ridiculously expensive and pretty much told me there was nothing they could do over the phone). That being said, if you use their installation software you should be good. I've done that this time around and it seems to work pretty seamlessly between my MacBook and PC. Therefore, I think if you're looking for a hard drive that can work with both systems, this option is a good one and probably the best one (I reviewed a lot of options for 2 TB). Just make sure you use the installation software that comes with the drive and install it on all devices you plan to use it with. And remember, whatever you do, DO NOT reformat to any other option.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked for three days, then it died

    Posted
    Kugeldog
    • My Best Buy® MemberMember

    I was able to backup my old computer, then restore the files to my new computer, and successfully backed up the new computer three times. Then, the disk drive failed. When I plugged it in, it just beeped continuously, and neither computer could recognize the backup drive. I called Seagate customer support, and was given an estimated wait time of 8 minutes. After 30 minutes, someone came on the line, and informed me that I had been connected to the wrong department. She transferred me to the correct department, I waited another 15 minutes, and spoke to a tech support person. She walked me through several steps to try to get the backup running, but she failed. I returned the drive to Best Buy, very disappointed.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good value and great for backup

    Posted
    Kaja
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my 3rd Seagate drive. The others are full and I have a newer computer, full of photos and video that I wanted to back up along with all my genealogy which I work on daily. I automatically chose this brand because I have never had a problem with it and it's very easy to use. This time I picked the 2 terabyte model because I have really downloaded or shot a lot of video through video streaming cams and taken 1000s of photos and I can't bear to lose any of it. Plus the genealogy work I have been creating and working with is invaluable to me. To have to redo that all over again would take 20 years, I'm afraid. Much of it is at least 30 year's work all now on one drive. I'm happy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great drive

    Posted
    Invisible
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Drive works nicely. Too bad customer service is not as good at giving service. Lots of confusion over price, incorrectly marked items, a sales staff that had little idea what they were doing and a manager who accused me of changing the price on the item even though his salesperson was right there to confirm the price. All in front of other customers. Incredibly embarrassing to me. Uncalled for and no apology from the manager even after he realized that he had made a mistake. When I worked in retail that was something you would get fired for doing. To make matters worse I reported this to customer service on line- no acknowledgement- nothing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Couldn't be easier and couldn't be more reliable

    Posted
    jmills
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this product to replace a Western Digital hard drive. Problem with the WD is that it is NOT plug and play in a Smart TV, they want you to partition it, etc etc. THIS Seagate HD is absolutely plug and play. The TV picks it up right away, displays all files right away and all are playable by simply selecting them. No partitioning and no setup required. Keep it simple on yourself...stick with this Seagate hard drive for ease of use.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Piece of junk

    Posted
    Zaraki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This hard drive stopped working about 3 months after I bought it. I had recoded irreplaceable videos with my camera and uploaded them into this hard drive for safekeeping. I believed in this product so much that I deleted any other copies. That was a stupid mistake. This hard drive stopped working and now I have to take it to data recovery and probably pay over a thousand dollars or more just to get my data back. Do not buy this piece of junk!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Drive for 25 days

    Posted
    KlockVanWilder
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Stored about a TB of movies, photos, and music onto this drive. Worked great for about three weeks. Plugged into back of mom's television--FRIED THE DRIVE. Maybe it's not the drive's fault? Either way, my trust in Seagate is shot, the files are unable to be recovered from both repairmen and software, and the warranty states I'm getting a refurbished drive and my files are gone. Don't do what I did and place your trust into this product.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pint-sized Hard Drive with Plenty of Memory

    Posted
    Bob1420
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This hard drive has a remarkable amount of memory, yet fits in a pocket. I use it as a bckup device for the files, photos, videos, etc on my PC. The automatic backup application works very well. The retrieve function is a little hard to use (you have to drill down through the file structure until you find the files(s) you want to restore). I would give this HD five stars if the functionality was easier to use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for Backups

    Posted
    Charmian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would give it 5 stars but had trouble with it with my new computer. The plug and play wouldn't work even after I downloaded the software from Seagate. It worked great with my other computer. I searched and was not able to locate good contact info for Seagate support. Fortunately, ASUS support and I figured it out. This drive replaced an older Seagate drive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works as expected

    Posted
    Fmichael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This drive is compact and serves as a good backup drive. I've been using the drive for about a month and a half so far. It backed up my laptop and iphone with no difficulty. . I did have an early issue with the data transfer running extremely slow. I managed to find a fix for this though by searching for "External USB drive, slow transfer." Overall, the drive meets my needs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to use right out of the box!

    Posted
    DoJo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We needed a new external hard drive to backup a PC. This is the second Seagate drive I've purchased (last one was for a Mac). We also have used a Western Digital back up drive but I have found Seagates more intuitive and easy to use. It was a snap to get started (just plugged into USB port) and had plenty of space for all our photos and music.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Portable Hard Drive

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This Seagate drive is perfect, it does all the needs I need it to do. I also love how the good design matches my laptop, it's the perfect companion to it. My favorite thing though is how simplistic it is to use it, just plug it in and treat it like a flash drive. If your optmistic, just bite the bullet and do it; you won't regret it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Storage for Travel

    Posted
    maxgeo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I needed something with a good amount of storage capacity, while still being small and light weight. This is the best of both worlds. The slim case makes it easily stored, and yet there is enough storage to hold all my important files, music, and movies. I have had no issues with this device thus far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great backup.

    Posted
    Professor
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product works get for storage of videos, pictures, and music. I would recommend this product to anyone who has videos, pictures, and music they want to save instead of taking up space on their laptops, desk tops, or tablets.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Seagate-Backup Plus Slim Ultra 2TB USB Hard Drive

    Posted
    OfByAndForThePeople
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am very happy with this hard drive. I have been buying external hard drives since they were invented and have always bought a competitors models. This is the first time I have bought a Seagate. I like the size and styling. Works like a champ and I would buy another one and recommend it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Died after 4 days

    Posted
    Kugeldog
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is beautiful, and I like the metal casing. It worked great for 4 days, and then my computer would not recognize it. I called technical support, and they couldn't get it running again. I returned it to Best Buy, with no problem.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    extraa storage

    Posted
    Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    great little hard drive,i am able to back up all me needed files so they are safe and there when they are needed. I also use it to transfer files from my lap top to my desk top or visa versa. it has a slim profile and a case for easy carrying wish I woud of gotten two

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great storage but not what I needed

    Posted
    frito
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted to upload home videos to a hard drive so my father could watch them on his large screen tv. This will not work with a tv because the hard drive needs to have its own power. I have used it with my desktop and laptop and works great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice portable hard drive

    Posted
    DeeEss
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Nice quality, very portable hard drive. The amount of storage (2TB) and reasonable price (~$60, July '17) made this a nice choice for me to back up my work files. Very easy to use. I use it with Windows, so I cannot speak to the Mac experience.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Compact with a big punch

    Posted
    StevenJay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member
    • Top 500 ContributorTop 500 Contributor

    i was in the market looking for something that had enough space to fit all the family photos yet compact enough to carry around. This HDD is light and doesn't require an external power adapter to function. Definitely a plus

    I would recommend this to a friend