Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 7910 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Maneuverability

    Rating 4.5 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Navigator Lift-Away Deluxe Upright Vacuum highly for its strong suction, ease of use, and lightweight design. Many appreciate its performance, especially on carpets, and the power it delivers, along with the useful attachments. However, some customers have noted concerns regarding the cord length and the overall size of the vacuum.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 7,910 reviews
  • Rated 1 out of 5 stars

    Broken under 60 days of purchase.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased at the end of Feb this year and now the floor piece does not release and allow the vaccum to lean back. Therefore, I can’t use the upright part of the vacuum, only the detachable hoses. I contacted Shark support for them to tell me the bottom piece is not covered under warranty. I would have to pay to replace it. I’ve probably used this vacuum a total of 4 times.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Keisha,

      Thank you for taking the time to leave a review.

      We're so sorry to hear that your Shark Navigator broke after 60 days of use. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure your product is working as it should. Please don't hesitate to reach out to our team by phone at 1-855-427-5127, so we can take a look further.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Best vacume

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this vacume since 2017 and this is my favorite vacume .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My handle broke not even 2 years later

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love shark vacums. They do an excellent job of sucking everything up especially since I have allergies. My mom had one that lasted her years and that’s what made me get my own. Im only upset that not even 2 years after having mines the hard plastic of the handle broke. It literally fell apart like old worn out plastic. One small piece came off at first and than after trying to see if I could still reattach it it crumbled into several pieces. I’ve never seen anything break apart like that. While there is a 5 year warranty the handle is considered wearable. This was so disappointing. I had to pay a total of $41 with shipping for a new one.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your Shark - Navigator Lift-Away Deluxe Upright Vacuum. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Black friday deal

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 100 dollars it does what you expect a vacuum to do. I cant complain i love vacuuming!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely disappointed.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially I really liked this vacuum. Until I realized there's no way to clean corners. It doesn't have attachments, doesn't sell attachments, and after market attachments don't work. I can not believe they sold this saying 'lift away' capacity. Sure it 'lifts away' and has no ability to be used that way. That's as much as you get to clean corners. I will never buy Shark again.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review for the Shark Navigator Lift-Away.
      We're very sorry to hear that you are not satisfied with the cleaning performance of the vacuum. We will certainly share your feedback with our relevant teams for consideration regarding the suction and cleaning performance on all types of surfaces and corners for future products.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Price match/Gift card issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Target and Amazon are giving additional 30$ gift card for the same price of 119$. Unfortunately Best Buy couldn’t match it.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thank you for sharing this with us. We understand how frustrating it can be when other retailers offer additional incentives. Since your purchase was through Best Buy, we recommend reaching out to their team directly regarding price matching or promotional offers, as they’ll be able to assist you further.

      Kind Regards,
      Shark Clean

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice vacuum, doing its job good, five star from me

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning, Ease of use, Suction

    Rated 5 out of 5 stars

    Great little cleaner

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great workhorse of an appliance. Very easy to maneuver not heavy and moves very smooth and easy, especially on carpet. The cleaning quality is also fantastic I can see a noticeable difference on vacuumed areas of carpet and areas of carpet that have not been vacuumed. Suction quality is strong, so I don’t find myself having to pick up or feed the vacuum trash. It’s usually one pass, instead of going over the same spot many times. Because of its size and weight it doesn’t take up a lot of storage space. It was easy to assemble and was ready for use in no time. Pricing was great and budget friendly. I would definitely recommend this vacuum to anyone wanting a good, reliable, easy to use appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Suction

    Rated 5 out of 5 stars

    Amazing Vacuum at an Unbeatable Price!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Shark Navigator Lift-Away Deluxe Upright from Best Buy, and it’s been a total game-changer for my home! First off, I got an amazing deal, which made this purchase even more satisfying. The suction power is incredible—it picks up dirt, pet hair, and debris effortlessly, even from thick carpets. The lift-away feature is so convenient for cleaning furniture, and those hard-to-reach spots. It’s lightweight yet sturdy, making it easy to maneuver around the house especially for my young sons. I also love how simple it is to empty the dust cup, and the filters are easy to clean. Plus, it works great on both carpets and hardwood floors without losing efficiency. If you’re looking for a powerful, versatile vacuum that doesn’t break the bank, the Shark Navigator is the way to go. I’m beyond thrilled with this purchase and highly recommend it to anyone in the market for a reliable vacuum!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is a pretty basic. It doesn’t have a headlight and overall just pretty junky

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't completely happy with your Shark - Navigator Lift-Away Deluxe Upright-NV360. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use, Suction, Weight

    Rated 5 out of 5 stars

    Great vacuum

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this vacuum because I had a an older shark vacuum that I had for years . I finally had to put it to rest . This vacuum cleaner is even better than my older vacuum. It has great section., it’s light weight and easy to do my stairs. It was easy to assemble.

    I would recommend this to a friend
  • Pros mentioned:
    Suction
    Cons mentioned:
    Cord length

    Rated 5 out of 5 stars

    Finally Found a Vacuum I Don’t Regret Buying

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Shark Navigator Lift‑Away Deluxe NV360 for a few months now, and honestly—it’s one of the best investments I’ve made for keeping the house in check. If you’re thinking of getting a reliable, powerful vacuum without spending a fortune, this is a very solid choice. Here’s what I love about it: What I Really Like 1. Awesome suction and real cleaning power From day one I noticed how much dirt and pet hair this thing pulls up—especially from carpets. I have a medium‑pile rug and two cats, and the Shark doesn’t just skim the top; it digs in. One pass usually does a job that other vacuums needed two for. Best Buy +2 Best Buy +2 2. The Lift‑Away feature is a game changer Being able to detach the canister and hose makes cleaning stairs, couches, and tight spots so much easier. I don’t dread vacuuming under furniture anymore. Best Buy +2 Reddit +2 3. Anti‑allergen filter and sealed system My allergies are real, and this vacuum helps. The HEPA filter and the sealed system do a good job of keeping dust/dander from escaping back into the air. I’ve noticed fewer sneezes when I’m cleaning. Influenster +2 People.com +2 4. Good attachments and usability It comes with useful tools—crevice tool, upholstery tool, etc.—so I can clean more than just floors. And emptying the dust cup is quick; plus, Sharks tend to make parts fairly accessible for cleaning. Best Buy +2 Influenster +2 5. Value for money For the price I paid, I feel like I got way more than I expected. There are higher‑priced vacuums out there, but this one holds its own. Especially with deals—when it’s on sale, it feels like a no‑brainer. People.com +2 People.com +2 What’s Not Perfect (But Totally Forgivable) No product is perfect, so here are a few things I wish were just a little better: The cord could be longer. In large rooms I find myself plugging in, unplugging, and moving around a bit more than I’d like. Best Buy +1 On very plush or shag rugs, it takes more effort to push, and sometimes the brush roll gets tangled with hair. A minor annoyance, but something to be aware of. vacuum-cleaner-advisor.com +1 When fully assembled and loaded, it’s a bit heavier. Moving it around stairs or lifting the Lift‑Away pod sometimes feels like more work than ideal. But again, that’s balanced by how well it cleans. Influenster +1 Overall If you ask me: this vacuum really delivers. It handles daily messes, pet hair, and allergens like a champ. The Lift‑Away flexibility makes a difference, and the price vs performance ratio is excellent. It’s not perfect, but the pros heavily outweigh the cons for my use case. Would I recommend it? Yes, without hesitation—especially if you have pets, allergy concerns, or need something versatile for different surfaces. If I had to do it all over, I’d pick it again.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning, Suction

    Rated 5 out of 5 stars

    Shark keeps its word.

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Shark Lift-Away Vacuum. I've had it for a while so it's been tested for performance. This model is stronger than others I had in the past. It does have a suction ring which allows the vacuum to have less suction. I love how it picks up everything and makes those vacumm lines. It empties the identical way the others do too. It's efficient, and stores away easily. It is a bit heavier than my other Shark vacuums but not much where I wouldn't buy another one. For the price it is one of the best and least expensive vacuums on the market which actually keeps their word never losing suction.

    I would recommend this to a friend
  • Pros mentioned:
    Suction, Weight

    Rated 5 out of 5 stars

    Versatile Cleaning with Sealed HEPA Filtration

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design & Build The Shark Navigator Lift-Away Deluxe presents a sleek blue exterior paired with sturdy plastic construction. Weighing in at around 12 pounds, it balances portability with stability. The Lift-Away feature lets you detach the canister to convert the unit into a compact, portable vacuum—ideal for stairs, upholstery, and hard-to-reach spots. Suction & Cleaning Performance Powered by a 1200-watt motor, this Navigator delivers strong suction across multiple floor types. Carpets feel refreshed as the brushroll agitates embedded dirt, while the direct-drive nozzle makes quick work of low-pile rugs. On hard floors, suction remains consistent even with the brushroll off, picking up fine dust and larger debris alike. Features Lift-Away Technology: Easily switch from upright to handheld for above-floor cleaning without losing suction power. Anti-Allergen Complete Seal: Sealed system plus HEPA filter traps 99.9% of dust and allergens inside the vacuum. Brushroll Shutoff: Toggle between carpet and bare-floor modes to protect delicate surfaces. Swivel Steering: Effortlessly navigate around furniture legs and tight corners. Additional Tools: Includes a crevice tool and dusting brush that stow onboard. Filtration & Maintenance The sealed HEPA system and AeroClean® technology ensure captured particles stay locked in. Washable filters and a 2-cup dust cup simplify upkeep—just rinse and let air-dry before reinstalling. There’s no bag to replace, and emptying the cup is a one-hand operation via the bottom-release lever. Maneuverability & Storage Swivel steering gives the Shark excellent agility, even in cramped spaces. Its 30-foot power cord and three-position height adjustment extend reach without constant plugging or manual bracket adjustments. The on-board cord wrap and compact upright posture make it easy to tuck into a closet. Noise & Energy Operating noise is moderate—quieter than many uprights in its class—making it more pleasant for longer cleaning sessions. At roughly 12 amps, it’s energy-efficient without sacrificing deep-clean capability. Pros & Cons Pros: Strong, consistent suction on carpets and hard floors Lift-Away converts to a powerful handheld vacuum Sealed HEPA system for allergy sufferers Easy maintenance with washable filters and bagless design Cons: Slightly heavy when used in Lift-Away mode for extended periods Dust cup capacity may require frequent emptying in large homes Hose can feel a bit stiff when fully extended Bottom Line The Shark Navigator Lift-Away Deluxe is a highly versatile upright vacuum that excels in both whole-home and spot-clean tasks. Its anti-allergen seal and HEPA filtration make it a smart choice for allergy sufferers, while Lift-Away portability tackles stairs and upholstery with ease. If you’re looking for one vacuum to handle every surface without breaking the bank, this model delivers reliable performance and convenient features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction, Weight

    Rated 5 out of 5 stars

    Exceptional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this vaccume cleaner last week.Used it for the first time today .It is light weight and easy to manuover.It produces less sound compared to my old vaccume cleaner.and suction power is excellent.Extensions are rellally useful.No automatic cord retractor,that is the only drawback.Got it for 100 dollars on best buy I think it is a good buy overall.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    Powerful Pick Up

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Shark Vacuum. It has a great suction. Its easy to put together and clean. The attachment works well and easy to assemble. Once used you can tell that the areas is much cleaner. Totally recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This shark didn’t bite.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was replacing a previous shark that pulled me when I was vacuuming on carpet, unfortunately this was didn’t and I ended up returning it. Today 2 more shark vacuumed got delivered and I’m hoping that one of them will work for me. Will post my reviews on the new ones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Suction

    Rated 4 out of 5 stars

    Shark Navigator lift away

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife likes this vacuum very much. It is easy to use and has very good suction. Works good on stairs with the lift away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction, Weight

    Rated 5 out of 5 stars

    Super Amazing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sucksion easy use and light weight. This was a huge difference compared to my last two vacuum cleaners which one was super heavy. I love the lightweight and all the variety of attachments. One coworker bought a shark then the next and the next the five of us love our sharkvac!

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning, Suction, Weight

    Rated 4 out of 5 stars

    Overall good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The suction is good, its light weight. Cleans hard wood and carpet properly. The attachments can be improved. Not very good to vacuum your car at home.

    I would recommend this to a friend
Sponsored