Customer Ratings & Reviews
- Model:
- IP3251
- |
- SKU:
- 6599390
Customer reviews
Rating 4.6 out of 5 stars with 446 reviews
(446 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the powerful suction and long battery life of the PowerDetect Clean & Empty Cordless Stick Vacuum. Many appreciate its ease of use, auto-empty feature, and lightweight design, while some found the noise level during the emptying process and the docking station to be less satisfactory. The price point was also mentioned as a potential drawback by some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Suction power
Rated 2 out of 5 stars
Think twice..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After nearly 5 months of use I was hoping to love this Shark as much as my 6 year old cordless Dyson, but I find it mediocre at best. It often overheats, clogs with hair, takes hours to fully charge. The attachments are cheap, what you would see on a $100 model but versus this one at $500, I expected better. Disappointed to see it’s on sale now and $70 off what I paid previously in June. Overall I wouldn’t recommend it, at least it sucks up dirt and I’m not tripping over a cord. However I do enjoy the self empty feature but notice the finer powdery dirt remains in the vacuum it lots of small crevices, leaving an odor when the vacuum is in use. We don’t have pets, just kids with long silky hair, and we refuse to wear shoes inside. Many features we assumed would be helpful but aren’t that much; the color changing head based on the amount of dirt is inaccurate, so is the screen battery life, and like I said previously, it over heats easily. We’ve cleaned it out a handful of times since we purchased and just find the quality lacking, if I had to purchase again I would have gotten something else.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for taking the time to share such a detailed review. We’re sorry to hear that your experience hasn’t lived up to expectations, especially after switching from a product you trusted for years. It’s disappointing to hear about the overheating, clogging, and charging issues, as well as the concerns with attachment quality and lingering odors. We’d love the opportunity to help troubleshoot the issues you’ve encountered. Please reach out to our customer support team at 1-855-427-5127 so we can review your concerns in more detail and explore possible solutions. Our support team is available Monday to Friday, from 9:00 a.m. to 9:00 p.m. ET, and on Saturday, from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean.
Rated 2 out of 5 stars
So many issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product and was never able to use it because the battery wouldn’t charge. I exchanged it for the same model at Best Buy, but the second unit gave me sensor errors after just one use (half a battery). Since this device has a dedicated sensor for vacuuming along corners, the poor-quality plastic scratches easily, which ends up scratching the sensor. This causes it to malfunction and fail to detect where it’s vacuuming, resulting in constant errors. The dock doesn’t properly empty the vacuum more than half the debris remains inside the device. As for the filters, expect to clean them after every single use, along with all the sensors. This product is definitely not practical it requires more effort than it saves.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
- Cons mentioned:Size
Rated 2 out of 5 stars
Too bulky
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is super bulky and kind of clunky. I ended up returning it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark PowerDetect, and returned it. We will absolutely share your thoughts on this Shark's design with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Good at first but has gotten worse over time
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is terribe after 5 months and the suction has gone down hill. Everytime i turn off the vacuum a pile of trash falls out.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're genuinely sorry to learn that your experience with your PowerDetect vacuum's battery life and suction has fallen short of your expectations. Your feedback is extremely valuable to us, and we appreciate the chance to improve. Please be assured that we will definitely pass on your feedback to the appropriate teams for future product development. If you require any assistance with your unit, please feel free to contact our team at 1-855-427-5127, and we'll be glad to help.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Massive machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a neat device with the self canister cleaning feature and all but it is a very heavy unit. I ended up returning it and getting the lighter self cleaning unit by Shark.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your IP3251, and returned it. We will absolutely share your feedback about the wright with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
No battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum works great but the battery goes dead after vacuuming only about 400sq ft.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Rick,
Thank you for taking the time to leave a review.
We're so sorry to hear that the runtime of your Shark Stick vacuum did not meet your expectations; we understand the importance of the performance of a good vacuum at home. Please reach out to our team by phone at 1-855-427-5127; we'd like to help you to get this sorted.
Kind regards,
Shark Clean