Hi there,
Thank you for taking the time to share such a detailed review. We're glad to hear the vacuum performs well on both bare floors and carpets, and that features like the removable head and lightweight design have been helpful.
At the same time, we understand how frustrating it must have been to receive a refurbished unit with a defect, and to experience challenges with the return process. It’s great to hear that Beach Camera worked with you to resolve the issue.
Your feedback is incredibly valuable, not only for us, but for other customers as well. We always recommend checking return and warranty policies carefully when purchasing through third-party sellers, and we appreciate you highlighting that point.
If you ever need further assistance, please don’t hesitate to reach out to our customer support team at 1 562-946-3531.
Kind Regards,
Shark Clean.
