Customers recognize the OpenFit Air Open-Ear True Wireless Earbuds for their sound quality, comfortable fit, and lightweight design. Many appreciate the good battery life and acceptable bass for this style of earbud. However, some customers have noted that the volume could be higher and the touch controls can be a bit difficult to use.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 835 reviews
Rated 1 out of 5 stars
Terrible
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was suggested these by the instore rep and it is by far the worst purchase ive made. Battery life is unbelievably terrible, audio is aub par, the only saving grace was that these had ACN for the work environment. Would 10billion percent never recommend these ever. I would give zero stars if possible.
Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the most recent firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. All Shokz also come with a two-year warranty. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Rated 2 out of 5 stars
I should have bought beats
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product is not loud enough. Battery doesn't last enough.
No, I would not recommend this to a friend
Brand response from AfterShokz
Posted .
Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service to learn of their return policy. Thank you!
Rated 3 out of 5 stars
not bad
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
not bad, but the regular openfits are gonna be a lot more worth it
This reviewer received promo considerations or sweepstakes entry for writing a review.
Felt like I had a flying earbud . Too bulky and doesn’t really connect into or onto ear.
No, I would not recommend this to a friend
Brand response from AfterShokz
Posted .
Hi there- Shokz here! We're very sorry to hear you're not completely satisfied with the fit of your Shokz. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you!
Rated 2 out of 5 stars
OpenFit
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great but I have it for few a weeks only, If it doesn't last for 10 years or more it's not good. This review is too early so only 2 stars, 4 or 5 after 10 years,
I would recommend this to a friend
Rated 1 out of 5 stars
No good.
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I couldn't hear clear from it, just not good at all
Hi there- Shokz here! We're very sorry this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Rated 1 out of 5 stars
Shokz-openfit not worth it
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The price vs quality just isnt there. The sound quality is really poor. These will be getting returned
Hi Ashley- Shokz here! We're very sorry to hear this ha been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your Shokz. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Pros mentioned:
Comfort
Rated 1 out of 5 stars
very poor support
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
comfortable and work well, but if you lose or break the case you can't buy a replacement, you would have to buy a new pair
Hi there- Shokz here! We're very sorry to hear this has been your experience. We have a two-year warranty on all Shokz. We'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! The warranty covers manufacturers defects. It does not cover abuse, misuse, loss, or theft. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Pros mentioned:
Battery life, Sound quality
Cons mentioned:
Touch controls
Rated 4 out of 5 stars
Good earbuds
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been looking for something different in the headphone/earbud industry for a while. I have been making due forever mowing the occasionally with headphones, and I have a few over the ear ones I don't mine doing that with occasionally, but I really don't like how hot they are and blocking of my awareness they are of mower sounds. I hablve a few standard earbuds that clip well to my ear, but again sound dampening. I also, when I am in public walking, I want to know more of what's going on around me. These are the something different. They work a lot like the smart sunglasses I have without the glasses. They rely on bone conduction rather than air conduction of the sound. I took a chance getting these because I had seen a lot on their site about what they were, and they look good there, but I wasn't able to physically test them. The price is not bad for the market they are in for “open ear” or conduction headphones. I see ones that are really affordable 30 to 50, to what I would call mid price (up to 80), and then these that start to fall into the low end premium pricing. I have not tried any of the other earbud models to know how they sound, but I do have a few sets of smart frames that use this technology, and they fall in to mid premium to upper premium models. Sound wise these sound on par with those (clarity wise), and volume wise better because they are closer to the ear region. The frames are generally further in front of the ear Pinna, these are right at that. The sound like a standard ear bud. I detect no major distortions on the standard equilizer setting. There are only 3 other settings (voice, treble boost, and bass boost) and depending on what you are listening to, all can be good, but so far I usually stick with standard. The touch controls are usable, but I find they are not responsive for me many times I try, or there is a pretty noticeable delay. The more I use them, they seem to have less misses. You only have double tap and long hold to work with here, and I have long hold as volume up and down on r and l respectively, and skip and play/pause on r and as double tap respectively. This is the default setting out of the box, and it makes sense. For phone calls, either side double tap answers and hangs up, and volume still is the same on long hold. Call touch response was better than the music for responsiveness. The call is clear and the people on the other end notice I'm hands free, but I do not do not find myself having to repeat myself any more than normal. The fit of these on my ear is good, and are secure. I don't sense any pinching and so far, the longest I've worn then is about 3 hours. They claim 28 hours on a charge. I have not tested that fully, but watching the drop of battery life indicator on the app, if the indicator is accurat, that would be a good estimate. The feel/build quality is fair, the ear hooks and buds themselves seem solid. Overall, I am pleased with these. I can't give this more than 4 stars mainly because the touch response can be less than responsive/delayed ½ star off, the other ½ star is the lack of customizable equilizer and the lack of more music control (ie log hold, single, double, triple tap) which many other standard earbuds at or below this point have. Again, these are different setup and cost to build than a regular bud, but not enough that to not be able to include that. I still reccomend these because these, they seem to fall soundwise as good as a comparable standard earbud, and for me, allow better ambient awareness, the strong advantage these have.
Would be 5 Star Except for the Multi-Point Pairing
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I really really liked these(OpenFit Air) and would give 5 stars except for one major (to me) detail with the multi-point pairing. These have an excellent price point, very comfortable to wear, great sound and stay put not matter what I was doing.
I got them for using during the day mostly as I field calls from two different cell phones. While they do connect to both phones at the same time (multi-point pairing), there is one major setback for me. When I'm on a call with one phone and the other ones rings, it disconnects the earbuds from the current call and switches to the new one. This causes me to lose the ability to hear the conversation I'm already in and have to quick switch it to speaker or the phone, which is what I'm trying to avoid. My hub as the Open Run and I tried the OpenFit and OpenFit 2 and all 3 of these work perfectly with the multi-point connection. They stay connected to the call I'm in and the call coming in rings to the earbuds so I can hear the call, but does not affect the current call.
These OpenFit Air also stay in the ear a wee bit better as the head of the earbud is slightly larger to catch the inner rim of the ear. They are more comfortable as the loop that goes around the back of the ear is not round and has an open design where the OpenFit and Fit 2 have a rounded end of the hook which is the feel more noticeable behind the ear and making them tender. I'm sure they'll adapt after a few weeks of wear and the back of my ear won't be as sore.
So for now, I stick with the OpenFit and hope the technology for the Air gets updated to match that of it's counterparts.
I would recommend this to a friend
Rated 1 out of 5 stars
Do not recommend
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Not the best quality sound. I understand the concept of open sound, but you can barely hear the music.
Hi Yvette- Shokz here. We're very sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version via the Shokz app for the best experience with your OpenFit Air. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you!
Rated 1 out of 5 stars
Worst ear buds I ever had!!!
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall I have had a horrible time with these ear buds!! Never work right! Only get sound out of one side!!! Should take them back!!!
Hi there- Shokz here! We're sorry to hear you are experiencing issues with your OpenFit Air. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our Shokz site to file a claim, or reach out to us if you need further assistance. Thank you!
Rated 1 out of 5 stars
I do not recommend
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It wasn't what I was hoping for. I returned it since I couldn't even to get them to work.
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Not what i expected
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They dont have very good sound and dont fit very well
No, I would not recommend this to a friend
Brand response from AfterShokz
Posted .
Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenFit Air. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks!
Pros mentioned:
Comfort, Sound quality
Cons mentioned:
Charging
Rated 4 out of 5 stars
Great option for anyone that doesn't like in-ear
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My wife was actually much more excited about these than I was. She has issues with most in-ear earbuds because they hurt her ears after a while and she can only wear in-ear earbuds for a short time. These don't actually go in your ear at all so there really is no pain for her at all.
I was a little concerned about the sound quality when I first tried them but I honestly have not had a problem at all. I also like the fact that because they don't go in the ear they don't really block other sound. That has been great when I've taken my dog on a walk or run, since she is mostly off-leash but I want to be sure I can tell where she is and what she's doing as I'm walking. With my other earbuds they block so much of the surrounding noises that I can't use them when walking my dog because I can't here her at all. The obvious downside is that they don't work well when mowing the lawn or on an airplane where the constant outside noise is needing to be blocked and noise cancellation is key. But different uses call for different devices.
I've had no issues with the earpieces that go around the ears. They're comfortable over long periods of time and don't seem to move much or have a problem falling off when running.
The charger has a magnetic system to get the earpieces locked in place and aligned to charge. I have had an occasional issue with the magnets pulling in to tight too soon and the ear pieces getting tangled with each other and making it harder to get the earbuds lined up for proper charging. Never a true problem but just a little irritating on occasion when I'm trying to put them away quickly.
The only real problem I've had with these earbuds is that the controls seem to get messed up on Windows devices. When trying to use them with my computer for a conference call, the volume controls constantly lock up. This means that switching between programs on my computer can cause it to be stuck with the volume too high or too low. I finally just gave up with my computer.
I've had no problems at all so far on my phone, which is really where I want to use these anyway.
Overall a great option for anyone who needs to be able to hear the sounds around them while listening to their music, or for anyone who can't wear in-ear options.
Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Pros mentioned:
Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
A set of earbuds that checks all the boxes!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Shokz OpenFit Wireless Earbuds
These Shokz OpenFit Wireless Earbuds come partially charged in their case – more than enough to get you started. You can choose to charge the case and the case then charges the earbuds when you put them back in. Or you can choose to charge the case with the earbuds inside the case.
The User Guide covers not only the setup, but also shows you how to wear them. The Guide also covers the earbuds’ touch controls as well as instructions on downloading the Shokz App.
Pairing via Bluetooth is straightforward so connecting devices is a breeze.
The Shokz App offers four EQ Modes (Standard, Vocal, Bass Boost and Treble Boost). In testing on voice calls, I switched between the four modes while on the same call, and I was told they all sounded good. I also switched between the four EQ Modes while listening to music. I ended up going with Standard since I felt it had the nicest balance of treble and bass.
The app also allows you to set up what a Double Tap and a Press and Hold do. Like me, you may well decide to stick with these default settings:
Double tap left = Play/Pause
Double tap right = Next
Press and hold left = Decrease Volume
Press and hold right = Increase Volume
The app also allows you to pair two different devices via Bluetooth. This allows you to seamlessly switch between the two paired devices with MultiPoint Pairing
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When putting on the earbuds, you’ll want to remove your glasses if you’re wearing them. Once the earbuds are on your ears, you can replace your glasses very easily.
While I’m not a real audio aficionado, these earbuds sounded great to me, both when playing music and on phone calls. And they’re so comfortable that you can wear them all day. In fact, you might even forget that you’re wearing them.
The included two-year warranty is a year longer than many other devices, so Shokz obviously feels confident in their product.
As someone who doesn’t like things IN my ear and am only comfortable with “over-the-ear” devices, I feel like I’ve finally found just what I’ve been searching for in these Shokz OpenFit Wireless Earbuds. Highly recommended.
Hi Jane - Shokz here! We're sorry to hear you are experiencing issues with your OpenFit Air. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
Pros mentioned:
Comfort, Sound quality
Rated 5 out of 5 stars
Great for activity with situational awareness!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Shokz - OpenFit Air Open-Ear True Wireless Earbuds are a significant upgrade over the OpenRun headphones (if you use/have experience with those). They sound better, can be louder if that's what you want, have an equalizer option via an app, are more compact, come with the now ubiquitous charging case, etc..
Context: I've got a bit of an earbud/headphone thing... I've purchased/used/tested LOTS! I very rarely use headphones unless I'm active- mostly hiking, running or cycling (on a bike path- not in traffic!!) and have a definite rule now that I will only wear "sport headphones/earbuds" that have ear hooks- all others either feel like they're going to fall out- or do fall out! I really like the Shokz products as they allow for stereo sound, but also allow you to hear what's going on around you (if I wear in-ear sport earbuds, I usually only wear one at a time). I've had a pair of Shokz OpenRun's for a couple years as my go to running/hiking headphones.
The Shokz - OpenFit Air Open-Ear True Wireless Earbuds are super comfortable and have really solid sound quality. Compared to the bone conduction sound- the sound is much richer, more bass-capable and don't cause the vibrations/tickling at higher volumes. All of this while maintaining the "open" experience that doesn't totally shut out the outside world. Note: if you're trying to shut the world out- these aren't for you- that's not the purpose of these.
The touch controls have been reliable and straightforward, the app is simple and pairing couldn't have been easier.
Hi Shannon - Shokz here! We're sorry to hear you are experiencing issues with your OpenFit Air. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!