Customer Ratings & Reviews

Not a lot to say about a door lock but easily one of the best I have. The SimpliSafe Smart Lock Series 2 is great and goes with my SimpliSafe system (in this house). I have a few homes, a few doors and a few locks. I decided I'd put this one on my office. Kids are always running in and out and hunting for things. Including but not limited to Christmas presents. Things up to my SimpliSafe security system with ease. No shock there. Well it isn't terribly difficult to install and easy to sync up to the app. Not much else I can say or needs to be said. I would say make sure to have a professional or somebody who really knows what they're doing, install it. It's not really novice work. The technology part that's the easy part but the physical part was a little challenging. I imagine this works pretty good by itself and without a complete SimpliSafe system but I get the feeling it works a lot better with the entire system intact. I almost want to try it without the whole system just to see how it acts on its own. Pretty sure it's cool. So whether you have the entire system or not, are you just looking for a pretty good door lock? This thing which is made out of wolverine metal cuz it's really heavy, will definitely get the job done. Highly recommend it.

This is the worst smart lock. I’m now on my third replacement. The original lock stopped connecting to my base station, the second one (first replacement) the deadbolt just completely stopped moving (stuck in the locked position and nothing would unjam it) and the third one (second replacement) is still technically working but every time I arm my Simplisafe alarm, I get an error message that the lock is not connected, even though all lock features seem to be working fine. I’m incredibly frustrated with Simplisafe. They spend so much money on marketing but their technology just flat out sucks. DO NOT PURCHASE THEIR SYSTEMS.

Nice, works well with the system. Haven't has any issues.

Bad product. Randomly stopped working when using for rental- replaced & a few months later tried to delete codes- deleted from app, deleted from keypad but code still unlocked door. Customer service was no help. Trashing this product

The lock is on, I’ve had some issues with it since I’ve gotten it, often having to hit the lock button multiple times or it being unresponsive. However the biggest issue is the customer support with SimpliSafe, honestly the worst I’ve experienced. I would choose a different system if I could go back.