Customer Ratings & Reviews

Hi madeamistake, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with setting up your Sony unit without a Google account. You have the option to skip the Google sign-in on the initial setup of the TV. You can enjoy some functions on your Android TV™ device without a Google™ account. You can watch TV programs and enjoy all Sony® apps, home network functions for the Album, Music, and Video apps. Certain functions, such as the Google voice search function, Chromecast™ built-in (Google Cast), internet browsing, and the YouTube™ app, are available without logging in to a Google account. However, you will not be able to rent or buy movies, TV shows, and apps from the Google Play™ Store.

Regarding the frequent updates, Google updates its services regularly to improve security, add new features, and enhance performance. While these updates can sometimes be inconvenient, they are essential for maintaining the functionality and security of your device.

If you find the screen cluttered with too many options, you can customize the home screen to better suit your preferences. This can usually be done through the settings menu by organizing or hiding certain apps and features. Please check these links for more details:

https://helpguide.sony.net/tv/lusltn2/v1/en-003/07_11.html?hl=app
https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-03_10.html?hl=home+screen

May we contact you to help? If so, please email the below information to [email protected] .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K43S30

Sincerely,
~Earl

Hi LouLou, Fabulous! We're thrilled that you're enjoying your BRAVIA 3 and are pleased with its outstanding performance. Thank you for choosing Sony! - Romeo

Hi DeskJockeyCalifornia, Fabulous! You've certainly made a great choice! We're truly delighted to hear about your satisfaction with the amazing performance & features of your BRAVIA 3. Thank you so much for the perfect star review and for choosing Sony! - Romeo

Thank you so much for your wonderful feedback, JRGON! We're delighted to hear that you're happy with the quality of your product and that the size works perfectly for your small wall. It's also great to know that you find it lightweight and easy to handle. If you have any other thoughts or need support with your k43s30, please don't hesitate to reach out—your satisfaction means a lot to us!

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi ChrisDH, We are sorry to hear that you are experiencing difficulties with your new Bravia 3 TV. We appreciate your feedback regarding the TV remote and manuals as this can help improving our products. Thank you so much for the 4-star rating! -Carl

Hi LyleW, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi JonathonG,

Thanks for sharing your review and experience with the BRAVIA 3. We're glad that you are enjoying the picture quality of the TV and how it works well with your PS5.

We understand your need to switch input effortlessly. The TV remote control supports voice control using the Google Assistant or MIC button. Ask Google to find movies, stream apps, play music, and control the TV - all with your voice. Press the Google Assistant (or MIC) button on the remote to get started. For more information, please refer to this link:

https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-08_01.html

Hope this helps. Thank you for choosing Sony!

-Ralph

Hello GinaB, thank you for your wonderful review. We are truly heartened to learn that your husband is enjoying the incredible gift of a BRAVIA 3 and its outstanding picture quality. It's a joy for us to be a part of this celebration, happy birthday! Thank you for choosing Sony. Sincerely, -Jenn.

Hi Zman, Thank you for the fantastic 5-star review! We're thrilled to hear that you're enjoying your Sony BRAVIA 3 TV and that it complements your living room perfectly. Thank you for choosing Sony! Enjoy! -Maria

Hi KeithW, we're glad you are enjoying your new TV! Thanks for choosing Sony. ~Earl

Hi GaryjM, thank you so much for your loyalty! We're truly heartened to hear you're enjoying your new Sony - Bravia 3 and that our TVs have earned a lasting place in your home for over two decades. It means the world to us to be part of your entertainment journey. Thank you for trusting Sony! Best regards, -Dominick

Hi DavidB, Thank you for your feedback. We apologize for the inconvenience you have experienced. We understand your frustration with the screen freezing issue. Our team is aware of the problem and are actively working on a solution. In the meantime, we recommend trying the following steps:

Set the Bravia Sync to OFF On the remote control, press the (Quick Settings) button and select Settings → Channels & Inputs → External inputs → BRAVIA Sync settings→ turn OFF BRAVIA Sync control

Use a CEC-less HDMI cable or adapter to prevent the TV from rebooting or restarting.

Set The SAMBA Interactive TV to OFF On the remote control, press the (Quick Settings) button and select Settings→ System → Samba Interactive TV → turn OFF Samba Interactive TV.

We encourage you to periodically check our support site for updates regarding any improvement measures. We are investigating the issue and working on a future software update to address it. Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi naturewatcher, Thank you for upgrading to your new Sony Bravia 3! It's great to know that you find the technology excellent and that the Geek Squad installation was very professional. We appreciate your continued trust in Sony products and hope you enjoy your new TV for many years to come! -Sam

Hi MLGS, thanks for the fantastic 5-star review! We're very glad to hear that the Sony - 43" Class BRAVIA 3 is consistently delivering a premium viewing experience, and that the quality really stands out for you. The 4K HDR Processor X1 intelligently enhances every scene in real-time boosting color, contrast, and clarity. Thank you so much for your support and for choosing Sony! Regards, -Dominick

Hi DeborahH, we're glad you like our product. We understand that you want install more apps on your new TV. You can follow this link for more details:

https://www.sony.com/electronics/support/articles/00147386?utm_source

Also, you can find this link helpful as it serve as an online manual for you TV:

https://helpguide.sony.net/tv/lusltn2/v1/en-003/index.html

If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi QQ007, thank you for your review!

We sincerely apologize for the inconvenience you've experienced with your recent purchase. We understand how frustrating it must be to receive a new product without an essential component like the remote control. This is certainly not the quality or experience we aim to deliver, and we are very sorry for the trouble this has caused.

If Best Buy has not yet responded to your request, we would be happy to help. Please email us at [email protected] with the following information so we can further investigate and assist you:

Name

Username

Model Number

Telephone Number

Additionally, please include a detailed description of the issue.

Again, we apologize for this oversight and appreciate the opportunity to make this right.

Thank you for considering Sony!

Best regards, Gus, Sony Social Media Team

Hi WindyCityWookie,

Thanks for the 5-star rating!
We are beyond pleased to hear how much you're enjoying the Bravia 3 TV! Thanks for taking the time to share your experience mounting it. Have amazing movie nights ahead.
Thanks for choosing Sony.
-Eliab

Hi MaxineM, thank you for sharing your review of the Sony K65S30 TV.

We appreciate your feedback and are glad to hear that you are overall satisfied with your purchase. To address your concerns regarding picture quality and color comparison to Samsung, we would like to provide some optimization tips and highlight unique features of your Sony TV.

Optimization Tips for Picture Quality
Picture Mode: Choose the appropriate Picture mode based on your viewing environment and content. Options such as 'Vivid' for enhanced colors and brightness, 'Cinema' for balanced brightness and color depth, and 'Standard' for everyday use can significantly impact your viewing experience.

Color Adjustments: You can adjust color saturation, hue, and color temperature through advanced settings. The 'Live Color' function enhances the vividness of colors, and options such as 'Warm,' 'Natural,' 'Cool,' and 'Expert' modes allow you to fine-tune the color temperature.

Brightness and Contrast: Adjust the brightness and contrast settings to display the brightest whites and deepest blacks, creating a more dynamic and visually pleasing picture. Utilizing features like 'Auto Local Dimming' and 'X-tended Dynamic Range' can further boost these aspects.

Motion Settings: Enable 'Motionflow' to adjust the smoothness and clearness of moving images. This can enhance clarity and reduce motion blur, providing a sharper and more immersive viewing experience.

Unique Features and Strengths
4K HDR Processor X1™: This processor intelligently enhances every scene in real-time, boosting color, contrast, and clarity to produce lifelike picture quality.

Triluminos Pro™ Technology: With Triluminos Pro™, your TV can display over a billion accurate colors, achieving vivid and bright picture quality.

Studio Calibrated Mode: This mode allows your TV to faithfully reproduce content as creators intended, offering a higher level of picture accuracy for streaming and entertainment apps.

If you have any further feedback or need any assistance, please don't hesitate to reach out.

Thank you for choosing Sony!
Gus

Hi PatriciaM,

Thanks for sharing your experience. We understand that setting up the remote alongside both Wi-Fi and a Verizon Box can be a little confusing at first. Once everything is properly synced, though, the control should be much smoother. Your input helps us continue improving setup guidance for future users.
Thanks for choosing Sony.
-Eliab