Customer Ratings & Reviews

Hi there,

Thank you for taking the time to review the K-43S30 BRAVIA TV. We truly appreciate your feedback and are sorry to hear about the picture freezing issue you're encountering when changing channels. To help resolve this problem, we recommend following the troubleshooting steps outlined in the article linked below:
https://www.sony.com/electronics/support/articles/00347482

If these steps do not resolve the issue, performing a factory data reset might help. Please note that this will remove all your custom settings, including apps, channels, and network settings.
ref: https://www.sony.com/electronics/support/articles/00159487

Should you need more information/technical assistance with our product, please email us at [email protected] with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and we appreciate your feedback. Thanks for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi ShaneT, thank you for taking the time to share your feedback regarding your Bravia 3. We sincerely apologize for the inconvenience you’ve experienced with the Wi-Fi connectivity issues.
We're here to assist you and would be glad to provide you with some troubleshooting steps to address this problem:

-Update your TV's software to the latest version. https://www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-43s30/software/00340195
-Consider temporarily turning off the Wi-Fi function, then turning it back on to reset the network module. Additionally, reset your modem/router.

Please visit the link below for important information and additional troubleshooting steps: https://www.sony.com/electronics/support/articles/00184183?utm_source=glean

Should the issue persist after following the steps, we recommend reaching out to our technical support team for additional assistance. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony products and for letting us know about this issue.
Best regards,
Estefany

Hi Robert,

Thank you for sharing your feedback on the Sony BRAVIA 3. We're sorry to hear the picture quality, especially the color accuracy, hasn't met your expectations, particularly when compared to your older Sony model. We understand how frustrating it can be to manually adjust settings to get the desired results. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your TV is great. If you're experiencing an issue with brightness or contrast with your TV screen when watching videos, please try following the steps on the link below to resolve the issue:

https://www.sony.com/electronics/support/articles/00032635

The quality of the source is also a big factor in getting an excellent picture quality. Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, motion settings, and brightness that can improve the viewed content on your Google TV. Your experience matters to us, and we'd recommend reaching out to our support team for assistance with troubleshooting, as they may be able to help optimize the display.

If you need further assistance regarding your concern, please let us know so we can turn your experience around. You may send us an email at [email protected] with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3.

If you decide to return it, we appreciate you giving Sony a try and hope we can win you back with future models that better suit your preferences.

Sincerely,
Jess

Hi LeannB,

Thank you for your review of the K43S30 (BRAVIA 3). We appreciate your feedback and are sorry to hear that the TV did not meet your expectations regarding the cable input selection. The BRAVIA 3 is designed to offer a customizable viewing experience, and we understand that having to manually select the cable input each time can be inconvenient. To address this, you can set the TV to automatically switch to the last input used when it is turned on. Here’s how you can do it:

Set the Power on behavior to the Google TV Home screen or last input (last selected external input or TV channel):
- On the remote control, press the (wrench or gear button) Quick Settings button.
- Navigate to and select Power on behavior.
- Select Google TV home screen (Home screen) or Last used input (Last input).

Set the TV button to power on the TV and display the TV channels or selected input:
- On the remote control, press the Quick Settings button.
- Select Settings → Channels & Inputs → TV button shortcut → select the input of your choice or TV channels.

This should help the TV remember your last input and switch to it automatically when you turn it on.
ref: https://www.sony.com/electronics/support/articles/00257833

If the problem persists or you may need more information, please email the below information to [email protected] so we can better assist you.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:

We hope this improves your experience with the BRAVIA 3. Thank you for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi MikeW,

We're sorry to hear about the ongoing issues with your BRAVIA 3 TV, including the OTA signal problems and soundbar connectivity. That's definitely not the experience we want you to have.

We recommend checking for and installing the latest software updates, as these often resolve such issues. You can find support and update information for your TV at https://www.sony.com/electronics/support/. If updating doesn't help, please reach out to our customer support for further assistance. You can start a chat though this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We hope the information helps. Thanks for considering Sony products.
-Eliab

Hi Mancave, Thanks for sharing your experience. There are several factors that can affect the quality of image shown on your TV. Poor picture quality is often experienced when lower-quality video content is upscaled and viewed on higher resolution TV models. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV. For more details, kindly check the link below :
https://www.sony.com/electronics/support/articles/00026355
Regards.
-Craig

Hi TonyP, we're sorry to hear that you have an issue with your new TV. This is not the experience we want your to have. Please make sure your TV has the latest firmware installed:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-43s30/downloads

For low TV volume, please check this link:

https://www.sony.com/electronics/support/articles/00023579?utm_source

Please reset your TV to factory default by following this link:

https://www.sony.com/electronics/support/articles/00159487?utm_source

May we contact you to help? If so, please email the below information to [email protected] .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K43S30

Sincerely,
~Earl

Hi KHall, We are sorry to hear that you are experiencing issues with your Bravia 3 TV. We understand the frustration with the service process, however contacting Sony support is the best course of action to get your TV serviced. If you encounter any issues with the service process, please let us know, and we can try to assist further. May we contact you to help and get more information? If so, please email the below information to [email protected].

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Carl

Hi WardW,

Thanks for commenting. If there's anything we can do to help or you may need information/technical assistance with our product, you can always contact us and we'll be more than happy to assist you. Please send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:

Thank you for your purchase and for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Best,

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. If there's something we can do to help, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:

Thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hello GaryV,

Thank you for considering Sony products.

We're sorry to hear about the issue you experienced with your K43S30 TV and the frustration it caused, especially after trying all the recommended fixes. This is certainly not the quality we aim to deliver, and we understand how disappointing this must have been. We truly appreciate you sharing your experience and will forward your feedback to our dedicated Sony team for a thorough review as we continue to enhance our products and service. Thank you for your understanding and for giving us the opportunity to learn from your valuable input.

Best regards,
-Fred

Hi DanielW,

We're really sorry if the sleep timer function of our BRAVIA 3 didn't live up to your expectations. We greatly appreciate your input. If there's something we can do to help, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi MicheleG,

Thank you for reaching us with your concern.
We sincerely apologize for the loose stands on your Sony BRAVIA 3 TV. This is certainly not the experience we aim to provide our customers. At Sony, our commitment to customer satisfaction is our highest priority.

To address the issue with your loose stand, please refer to the Setup Guide for instructions on attaching your Table Top Stand: https://www.sony.com/electronics/support/res/manuals/5057/cac76fca18b4752638e9f4fa63778daf/50579341M.pdf

Additionally, you can find recommended measures to secure your Sony TV at the following link:
 https://www.sony.com/electronics/support/res/manuals/5057/6f886eab7672aa25d76333080e2acd6f/50579301M.pdf

We'd also like to review your file to know more details as to what have been discussed when you called.

Maybe there is something that we can do to help you. For us to better assist you, please email us at [email protected] with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Case ID (if any):
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 3

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Maria