Customer Ratings & Reviews

Perfect! You've certainly made a great choice, JohnM! We're thrilled to hear that you're satisfied with the amazing picture quality of your BRAVIA 3. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi QQ007, thank you for your review!

We sincerely apologize for the inconvenience you've experienced with your recent purchase. We understand how frustrating it must be to receive a new product without an essential component like the remote control. This is certainly not the quality or experience we aim to deliver, and we are very sorry for the trouble this has caused.

If Best Buy has not yet responded to your request, we would be happy to help. Please email us at socialsupport@am.sony.com with the following information so we can further investigate and assist you:

Name

Username

Model Number

Telephone Number

Additionally, please include a detailed description of the issue.

Again, we apologize for this oversight and appreciate the opportunity to make this right.

Thank you for considering Sony!

Best regards, Gus, Sony Social Media Team

Hi RonR, fabulous! You've certainly made a great choice! We're extremely pleased to hear about your satisfaction with the amazing picture quality and user-friendly interface of your BRAVIA 3. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo

Thanks for commenting, Heidi! We're happy to know that you're satisfied with the amazing picture quality of your BRAVIA 3. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

Hi SamuelS, We're sorry to hear about the issues you are experiencing with your Sony BRAVIA 3. We understand how frustrating it can be to deal with WiFi connectivity problems, especially when the TV is wall-mounted and difficult to unplug. To address the Wi-Fi connectivity issue, we recommend following the steps on this link: https://www.sony.com/electronics/support/articles/00184183

If the issue persists, please contact our customer support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance.

Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hello GinaB, thank you for your wonderful review. We are truly heartened to learn that your husband is enjoying the incredible gift of a BRAVIA 3 and its outstanding picture quality. It's a joy for us to be a part of this celebration, happy birthday! Thank you for choosing Sony. Sincerely, -Jenn.

Hi Macy,

Thank you for bringing this to our attention, and we're sorry for your disappointment. The BRAVIA 3 features a CEC (Consumer Electronics Control) control. If a CEC-compatible device (e.g., Blu-ray player, AV receiver) is connected with an HDMI cable, you can operate the device with the TV’s remote control. For more details, please refer to the following helpful links:
https://helpguide.sony.net/tv/lusltn2/v1/en-003/04-07_02.html?hl=remote+control
https://www.sony.com/electronics/support/articles/00161073

We want to make sure you’re taken care of and help check on your TV and connected device. May we contact you directly to assist you and to get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:

We're looking forward to your message and thanks for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi LouLou, Fabulous! We're thrilled that you're enjoying your BRAVIA 3 and are pleased with its outstanding performance. Thank you for choosing Sony! - Romeo

Hi MLGS, thanks for the fantastic 5-star review! We're very glad to hear that the Sony - 43" Class BRAVIA 3 is consistently delivering a premium viewing experience, and that the quality really stands out for you. The 4K HDR Processor X1 intelligently enhances every scene in real-time boosting color, contrast, and clarity. Thank you so much for your support and for choosing Sony! Regards, -Dominick

Hi LarryS, Fantastic! You've certainly made a great choice! We're extremely pleased to hear about your satisfaction with the amazing picture quality, size, and reasonable price of your BRAVIA 3. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo

Hi LyleW, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi madeamistake, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with setting up your Sony unit without a Google account. You have the option to skip the Google sign-in on the initial setup of the TV. You can enjoy some functions on your Android TV™ device without a Google™ account. You can watch TV programs and enjoy all Sony® apps, home network functions for the Album, Music, and Video apps. Certain functions, such as the Google voice search function, Chromecast™ built-in (Google Cast), internet browsing, and the YouTube™ app, are available without logging in to a Google account. However, you will not be able to rent or buy movies, TV shows, and apps from the Google Play™ Store.

Regarding the frequent updates, Google updates its services regularly to improve security, add new features, and enhance performance. While these updates can sometimes be inconvenient, they are essential for maintaining the functionality and security of your device.

If you find the screen cluttered with too many options, you can customize the home screen to better suit your preferences. This can usually be done through the settings menu by organizing or hiding certain apps and features. Please check these links for more details:

https://helpguide.sony.net/tv/lusltn2/v1/en-003/07_11.html?hl=app
https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-03_10.html?hl=home+screen

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K43S30

Sincerely,
~Earl

Hi GaryjM, thank you so much for your loyalty! We're truly heartened to hear you're enjoying your new Sony - Bravia 3 and that our TVs have earned a lasting place in your home for over two decades. It means the world to us to be part of your entertainment journey. Thank you for trusting Sony! Best regards, -Dominick

Hi DeskJockeyCalifornia, Fabulous! You've certainly made a great choice! We're truly delighted to hear about your satisfaction with the amazing performance & features of your BRAVIA 3. Thank you so much for the perfect star review and for choosing Sony! - Romeo

Hi Zman, Thank you for the fantastic 5-star review! We're thrilled to hear that you're enjoying your Sony BRAVIA 3 TV and that it complements your living room perfectly. Thank you for choosing Sony! Enjoy! -Maria

Hi ChrisDH, We are sorry to hear that you are experiencing difficulties with your new Bravia 3 TV. We appreciate your feedback regarding the TV remote and manuals as this can help improving our products. Thank you so much for the 4-star rating! -Carl

Hi WindyCityWookie,

Thanks for the 5-star rating!
We are beyond pleased to hear how much you're enjoying the Bravia 3 TV! Thanks for taking the time to share your experience mounting it. Have amazing movie nights ahead.
Thanks for choosing Sony.
-Eliab

Hi PatriciaM,

Thanks for sharing your experience. We understand that setting up the remote alongside both Wi-Fi and a Verizon Box can be a little confusing at first. Once everything is properly synced, though, the control should be much smoother. Your input helps us continue improving setup guidance for future users.
Thanks for choosing Sony.
-Eliab

Hi JonathonG,

Thanks for sharing your review and experience with the BRAVIA 3. We're glad that you are enjoying the picture quality of the TV and how it works well with your PS5.

We understand your need to switch input effortlessly. The TV remote control supports voice control using the Google Assistant or MIC button. Ask Google to find movies, stream apps, play music, and control the TV - all with your voice. Press the Google Assistant (or MIC) button on the remote to get started. For more information, please refer to this link:

https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-08_01.html

Hope this helps. Thank you for choosing Sony!

-Ralph