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Customer Ratings & Reviews

Your price for this item is $465.00
The comparable value price is $499.99

Customer reviews

Rating 4.6 out of 5 stars with 456 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 456 reviews
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product. Easy installation, everything is in the box

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThuyN, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony 43 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Everything my wife and I are looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephB,

      Perfect! We're glad that you and your wife are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice solid budget TV from Sony. You definitely could get a bigger TV for cheaper from other brands but the build quality and interface UI is very smooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lian, Fabulous! Thank you for your positive review of the K43S30 BRAVIA 3 TV! We're extremely pleased to hear that you appreciate the build quality and smooth interface UI of our budget-friendly model. At Sony, we strive to provide high-quality products that offer a great user experience, and it's wonderful to know that our efforts have met your expectations. Enjoy your new TV and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Perfect picture by Sony

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Sony TV and Best Buy offered me out at a discount price. I saved $100 I have a Best Buy credit card so they also gave me a $25 gift card which I appreciate. Thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeanaR, Excellent deal! We're also glad that you are enjoying your new TV. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 1 out of 5 stars

    I will quit buying SONY after this JUNK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    17 moths old and now getting black spots at the bottom effecting the image above each spot, IMO this is JUNK

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sandman,

      Thank you for considering Sony products.

      We sincerely apologize for the inconvenience and frustration you’ve experienced with your K43S30 TV. We understand how disappointing it can be when a product doesn’t perform as expected, and we truly appreciate your feedback as it helps us improve.

      To assist you in resolving the issue, please try the following troubleshooting steps:

      Power Cycle the TV: Turn off the TV, unplug it from the power source for 1–2 minutes, then plug it back in and turn it on.

      Check External Devices: If you have any external devices connected (such as a cable box or streaming device), disconnect them temporarily to determine if the issue is related to the TV or the device.

      Update Firmware: For North America, please update your TV to firmware version 6120700102. Firmware updates often resolve bugs and enhance performance. You can check for updates in the TV’s settings menu.

      For detailed instructions, please visit: https://www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-43s30/software/00340195

      We are committed to helping you find a solution. If the issue persists after these steps, please contact our dedicated support team for further assistance.

      You can find all contact options and resources here:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony quality and picture. Google TV integration.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to have a quality TV with the Google operating system, so it would be seamless with my other TV/apps, and the selection of TVs this size that do have Google is very limited. I purchased this as an open box, so the price was right, and it works as it should. I like the Sony color much more than Samsung's oversaturated color. The onboard speakers are fine for a smallish (which is the design/size of this TV anyway), but if you really want the deep/loud effects, a soundbar will be nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jmbsmt63,

      Thank you very much for the 5-star rating and the detailed feedback on your Sony - BRAVIA 3. We're really happy to hear that you successfully found a quality TV with the integrated Google operating system that works seamlessly with your other apps. It's fantastic to hear you prefer the rich colors of our TVs and found great value in your purchase.

      Thanks for trusting Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Good TV with vibrant colors and bright picture.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought a Samsung Q8F TV, but ended up returning that model because it had a defective processor. I decided to get this Sony TV instead. So far, I have had good luck with this set. The Picture quality is very good and it has very accurate colors and is very bright, so this set is suitable for a living space that receives a lot of natural daylight. The Sound quality is also pretty good. While the sound won't beat the performance from a good sound bar or home theatre system, it is fine for casual everyday use. The Google TV interface works good, but can be a bit more confusing to use than the smart interface on a Samsung set. one good thing about Google TV is that it doesn't seem quite as locked down as other smart TV OS and gives you more flexibility in customizing, etc. I like that this set has a good amount of connections. including 4 HDMI, optical out, and an LAN port. There is also Wi F and it is compatible with 2.4/5 and 6 ghz bands. I use the optical out to connect to an LG soundbar. One thing to note is that the TV can only output Dolby Audio and not DTS audio. I have the TV directly connected to my internet gateway using LAN. This set has many different features. One thing to mention is a quick menu that allows you to directly set backlight brightness, audio output, Bluetooth, eco settings, and an option to switch the screen off and play audio only. This is useful if you want to stream music and save energy by not having the screen turned on. This set has many other features, but it will take to much time here to list everything. One other thing to note is when the TV is used in a brightly lit room, it has excellent picture quality with great color and brightness however, because this is not OLED, It will not be able to produce true deep blacks, such as with content that has black bands at the top and bottom of the screen. While an OLED set would produce ink blacks in the letterboxed area of the screen, This set won't do it as good since it doesn't have local dimming features. Adjusting the picture settings, especially black level and relating settings could help. I bought this set on sale for $449.99 + tax. I have it connected to a Sony UBP-X800M2 4k disc player and the pair work great together. I wish that Sony had a larger selection of tvs available to compete with Samsung and LG. Overall, this is a great TV with a build quality that Sony is known for and loads of different features. I'm very happy with it! I would recommend this set to anyone who wants very good build quality, great features, very good to excellent picture quality, and affordability, don't miss this one!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Morgie! Thanks so much for taking the time to share your feedback with us.
      We are delighted to hear about your positive experience with the BRAVIA 3 and how well it's working out in your living space.

      It’s great that you're already digging into some of the smart features, like the quick menu. We also appreciate you calling out the areas where we can improve, especially regarding the Google TV interface and the black level performance compared to an OLED. We're always listening to feedback like yours as we work to make our products even better and expand our offerings.

      Thanks again for choosing Sony and for sharing your recommendation!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Very Good TV/On-Site Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture, sharpness and color using antenna and apps as signal sources. TV is fairly easy to use, though in my opinion, the controller needs a numerical key pad for direct channel selections. This Sony was purchased because of past experience with Sony TVs and this TV doesn't disappoint. Delivery, installation and set up was done by the excellent and very capable Greenvile, NC Onsite, Delivery, Installation and Delivery Geek Squad Team led by Josh Hines. I recommend this team for this type of support for any major electronic and appliance item purchased from the Greenville, NC Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigDog,

      We are thrilled to hear that the 43" BRAVIA 3 TV is meeting your expectations with very good picture quality, sharpness, and color from both your antenna and streaming apps! We appreciate your feedback regarding the remote control and the need for a numerical keypad for direct channel selection. Most importantly, we are delighted that your past positive experience with Sony led you to choose us again, and that the Greenville, NC Geek Squad Team, led by Josh Hines, provided excellent and very capable service!

      Thanks for choosing Sony. Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    New Sony 43" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV plays great, picture is very sharp with a huge amount of colors. It's almost like watching in 3-D! The TV is the perfect size for our family room, we wouldn't want anything bigger. Also the delivery and setup was very smooth, the technician finished everything much more quickly and efficiently than we could have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, MikeM!

      We are genuinely pleased to hear that your K43S30 television is playing great for your family!

      It is very rewarding to know that you find the picture to be very sharp with a huge amount of colors, creating an image so vivid it's "almost like watching in 3-D." We are also glad the size is perfect for your family room.

      Finally, we are happy to hear that the delivery and setup process was smooth, and that the technician completed everything quickly and efficiently.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great Sony Bravia 43”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Sony Bravia! After having a 40” Sony Bravia for 16 years it was a no brainer to stay with a reliable Sony. The sound is incredible, and has many functions my non smart tv had, so it is taking some time to get acquainted with them all. The online setup was quick and very hands on. The only drawback was this tv doesn’t have a place to plug in my dvd player. Had to buy an adapter to accommodate this. Other than that, can’t say enough about this tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Biker1,

      We're so glad to hear that. Thank you for sharing your wonderful 5-star experience with your Sony BRAVIA TV! It's truly meaningful to know you've stayed loyal to Sony for 16 years, and we're delighted that the incredible sound and new smart features are bringing even more enjoyment to your viewing. We're glad the online setup felt quick and hands-on, though we appreciate your feedback about DVD player connectivity, we will make sure to let our engineering team know.

      Thank you for choosing Sony—wishing you a bright day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Basic but Excellent Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is what you would expect from a Sony Bravia-excellent. As it is at the lower end of the Bravia line, it does not have all of the bells and whistles that more expensive models in this series have but it has a good quality picture and sound for a smaller room and gives you access to streaming apps through Google. The remote is the one feature that is only adequate. It is very small & while this may be a minor issue, it could be a problem for someone who has dexterity issues as the buttons are very close together. Because of its size, functions are not labelled on the remote. This might also be a challenge for someone who is not used to having to memorize what symbol controls what functions. And, of course, there is no longer any paper instruction manual/quick guide included to describe the functions on the remote so identifying buttons other than volume,channel & power, is a trial and error exercise. However, the remote issue aside,overall, it is an excellent, solid Smart 4K TV from a reliable company at a reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MRMK,

      Thank you for the 5-star rating! We're glad to hear that you like the picture quality and price point of the TV. Your input regarding the remote control and manual is greatly appreciated. For your information, our manuals and help guide is available on our Sony support website for free.

      For reference regarding the remote control of your TV:

      https://www.sony.com/electronics/support/res/manuals/5057/6f886eab7672aa25d76333080e2acd6f/50579301M.pdf

      Thank you for choosing!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best picture I could find

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought four TVs before settling on this TV. I first got a LG oled which I didn’t like. The motion on it gave me a headache. Then I got a Samsung QLED and Neo QLED. I couldn’t get the picture to look right for movies on both TVs and the Neo QLED was way bright. Watched a movie on the Sony Bravia 3 at the demo room at Best Buy while in professional picture mode and decided on this TV. Tested a few movies at home and they all looked really good in professional mode. Sports look great also. The downside was I had to tweak a few settings to get the TV to work right especially when turning off the TV it would want to restart . Upon buying the TV I had to download the firmware which took about an hour before I could even start using the TV. Also there is no app as far as I know that works with the TV. And there were a few other settings that I had to tweak.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KlipschFlexus100, We're glad that you are enjoying your TV. We appreciate our feedback as it help us improve our products and services. Thank you for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    Not So Fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV's today are a race to the bottom. The audio is no good and requires additional sound bar or 5.2 system. Those solutions are no good for bedrooms though. The first TV was defective. Where is the QC in these factories. So that was a waste of time. The second one is proper and a newer model, as the first one did not have the Bluetooth. But the screen was fractured. The picture quality for old and new shows is great as what you expect from Sony. However, if you call that a remote I will eat it. It sucks the big one in all cases. Ease of use and the size is a joke and was made for children not adults. I have no clue what is with these people in their cheapest hour as this is not an inexpensive TV compared to others. The stands are worthless, so expect to purchase a wall mount as I would not set this on a flat surface. Then Google TV is just that, as if you are using a set top box or cable box, there are extra steps to take to get there. That includes setting everything up for your audio and video through Google TV. I have been designing and engineering consumer products for a long time and the remote included needs to be changed out by Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Dear JeffS,

      Thank you for your thorough review of the BRAVIA 3 TV. We truly appreciate your feedback and are sorry to learn about the issues you encountered.

      Audio Quality: We recognize that the audio quality fell short of your expectations and that relying on additional sound equipment isn't ideal for bedroom environments. We will relay this feedback to our product development team for consideration in future models.

      Quality Control: We sincerely apologize for the defective units you received. Ensuring quality control is a top priority for us, and we are consistently working to enhance our processes to prevent such occurrences.

      Remote Control: We acknowledge your concerns regarding the remote control's usability and size. Your suggestion to redesign the remote in the future is greatly appreciated.

      Stands and Wall Mounts: We regret that the stands did not meet your expectations. We recommend utilizing a wall mount for improved stability, and we will take your feedback into account for future stand designs.

      Google TV Setup: We understand that the setup process for Google TV can be cumbersome, particularly when integrating with other devices. We are actively working to streamline this process and make it more user-friendly.

      If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at socialsupport@am.sony.com with the following:

      Name:
      Username:
      Model Number:
      Issue/Concern:
      Telephone Number:

      Your input is invaluable in helping us enhance our products and services. Thank you for taking the time to share your experience.

      Best regards,

      Romeo Sony_US

  • Rated 5 out of 5 stars

    BEST TV EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this TV! Its really easy to use and set up took no time. Its very intuitive and user friendly. The picture quality is incredible, especially for the price. Im very happy with this purchase. The sound is also surprisingly good, with a deep low end that surprised me for a TV. Once again when it comes to TV's, SONY delivers finest quality all around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LucasA, thank you for this wonderful 5-star review of your Sony - BRAVIA 3! We're so glad you're happy with your purchase and that you found it easy to set up and user-friendly. It’s fantastic to know the picture quality has impressed you so much, especially considering the price, and that the sound exceeded your expectations. Your positive feedback reaffirms our commitment to delivering the 'finest quality' in every TV. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 4 out of 5 stars

    A solid 4K 42 inch sony TV for reasonable price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought Sony TVs and i feel they are worth the extra money. this is the first TV larger than 32 in i have bought. its 42 inches. it is a 4K , Bravia 3 TV. unfortunately the cable is only 1080. as a result the picture is not as perfectly clear as it was on my 32 in SONY TV. Streaming is 4K and is not better on the 42 in than it was on 32 in TV. oddly the closer to the 42 in TV you are, the clearer it is. the film on the surface of the new TV gives a very slightly soft quality to the picture. Set up was a pain. Its a google (android) TV for streaming. i am on apple smart phone. My previous streaming service was amazon firestick. i decided to stay with fire stick for streaming which is no problem. there are multiple HDMI ports on the TV. Getting cable to work on the new TV was a challenge but that was due to the awful Spectrum service, not the sony TV, Overall i am happy with the TV. it is not the top of the line sony which costs at least $2000. this TV was only $500 which i thought was a decent price. there are cheaper 42 in TVs on the market, but not a sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CovidKing, Thank you for sharing your experience with the K-43S30 4K Bravia 3 TV. It's great to hear that you have been a loyal Sony TV customer and find value in our products.

      Regarding the picture quality, it's important to note that the clarity of the image can be influenced by the source resolution. Since your cable service is only 1080p, it won't fully utilize the 4K capabilities of your new TV, which might explain why the picture isn't as clear as expected compared to your previous 32-inch TV. For the best picture quality, streaming 4K content is ideal, but the difference might not be as noticeable on a 42-inch screen compared to a smaller one due to pixel density.

      The slight softness you mentioned could be due to the anti-glare coating on the screen, which is designed to reduce reflections but can sometimes affect sharpness.

      Setting up a new TV, especially with different streaming devices and services, can indeed be challenging. It's good to know that you managed to get everything working despite the difficulties with Spectrum service.

      If you have any further questions or need assistance with your TV, feel free to reach out. Enjoy your new Bravia TV.

      Please send us an email at socialsupport@am.sony.com.

      Regards,
      Carl Sony_US

  • Rated 4 out of 5 stars

    Actually bought for computer monitor.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not reviewing the Bravia 3 43" as a TV but as a computer monitor. I understand this is not a top of the line TV image but here are the things that make it stand out against competitors for a computer monitor: • The 4K @ 43" is a good combo for desktop, icon, and text size. • Unlike others, this is an IPS panel. Less deep blacks but much better off angle viewing. Important for hours in front of close viewing. • In Graphics or Game mode the HDMI port can be put into a real 444 colorspace and text no longer has color fringing. It is really great for computer text. • Doesn't have burn-in with static images up for a long time. $500 is great for a computer monitor like this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User895799,

      We're pleased to learn that your Sony TV has really stood out for you as a computer monitor—thank you so much for the thoughtful 4-star rating! The combination of a 43" 4K IPS panel is a fantastic choice for desktop work, offering comfortable text size and crisp icons with great off-angle viewing, especially for extended use. It's wonderful to hear you value the true 444 colorspace on HDMI in Graphics/Game mode for clear computer text, and that burn-in hasn't been an issue for static images. That versatility and dependable performance truly set your Sony K43S30 apart.

      Thank you for choosing Sony—hope your day is as smooth as your desktop experience!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Bravia 4K

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been a great TV, Easy setup, great picture, and I like the brightness.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveL!
      Thank you so much for sharing your feedback with us. We are thrilled to hear that your BRAVIA 3 is delivering a great experience so far. It’s fantastic to know that the easy setup and vibrant picture quality are making a positive impression.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great inexpensive TV for a smaller room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart TV for a smallish room. The sound from the unit is very good without add on speakers, and it is very very easy to use comparted to my older smart TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CaliforniaTara,

      Thank you for the incredible 5-star review! It's a true pleasure to hear that the Sony BRAVIA 3 is a great fit for your space.

      You've highlighted some of its best features. The Google TV platform is designed to be very intuitive and easy to use, so it's great that you've noticed the difference. We're also proud of the sound quality, as our TVs are built to deliver clear and immersive audio without needing extra equipment.

      Thanks for being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    just enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need for all the bells and whistles - this Samsung meets all my need. Great picture and perferect size 43’ for my bedroom wall. Price was right for boot!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Workingmom, Thank you for your comment! It seems you may be referring to the 43" BRAVIA 3. We're delighted to hear that the television meets all your requirements with its exceptional picture quality and ideal size for your bedroom wall. It's fantastic to know that you find the price to be just right as well. We truly appreciate your feedback and are pleased that you enjoy the simplicity and functionality of the BRAVIA 3. Thank you for the glowing five-star review! - Romeo Sony_US

  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this tv for almost 4 months. It started off great. Great picture, good sound and nice size, all for a reasonable price. I was very happy with it. These last couple of weeks it just freezes up and won’t respond to the remote control. I have to unplug the tv and leave it unplugged for a few minutes. Plug it back in and let it reboot itself and it will work fine for a few days. I don’t watch this tv everyday. I will be contacting Beat Buy to see what can be done about it. I’ll update my review once things have been resolved.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SharonM, thank you for sharing your experience! It's great to hear that you're enjoying the great picture, sound and perfect size of the Sony - BRAVIA 3. However we're truly sorry to hear about the inconvenience you've had with it. We understand how frustrating it must be having to unplug the TV every time that it freezes. Here are some steps you can try to fix this problem:

      1- Turn on Simple IP control, you can do this by going to settings > network and internet > home network > IP control > Simple IP control
      2- Clear the cache data and free up some space, in settings go to system > storage > internal shared storage > cached data > select clear
      3- Make sure the software is up to date by going to settings > system > about > system software update > update your TV software
      4- Perform a Factory Data Reset. If the steps above did not resolve the problem, you can try doing a Factory reset, this will delete everything on the TV including any glitch that maybe causing the problem. Select settings > system > about > reset > factory data reset > erase everything

      We hope these steps help you to resolve the problem. If the issue persists, do not hesitate to contact our technical support team at:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Regards,
      Dominick Sony_US