Customer Ratings & Reviews

Hi KeithW, we're glad you are enjoying your new TV! Thanks for choosing Sony. ~Earl

Hi DavidB, Thank you for your feedback. We apologize for the inconvenience you have experienced. We understand your frustration with the screen freezing issue. Our team is aware of the problem and are actively working on a solution. In the meantime, we recommend trying the following steps:

Set the Bravia Sync to OFF On the remote control, press the (Quick Settings) button and select Settings → Channels & Inputs → External inputs → BRAVIA Sync settings→ turn OFF BRAVIA Sync control

Use a CEC-less HDMI cable or adapter to prevent the TV from rebooting or restarting.

Set The SAMBA Interactive TV to OFF On the remote control, press the (Quick Settings) button and select Settings→ System → Samba Interactive TV → turn OFF Samba Interactive TV.

We encourage you to periodically check our support site for updates regarding any improvement measures. We are investigating the issue and working on a future software update to address it. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi DeborahH, we're glad you like our product. We understand that you want install more apps on your new TV. You can follow this link for more details:

https://www.sony.com/electronics/support/articles/00147386?utm_source

Also, you can find this link helpful as it serve as an online manual for you TV:

https://helpguide.sony.net/tv/lusltn2/v1/en-003/index.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi MaxineM, thank you for sharing your review of the Sony K65S30 TV.

We appreciate your feedback and are glad to hear that you are overall satisfied with your purchase. To address your concerns regarding picture quality and color comparison to Samsung, we would like to provide some optimization tips and highlight unique features of your Sony TV.

Optimization Tips for Picture Quality
Picture Mode: Choose the appropriate Picture mode based on your viewing environment and content. Options such as 'Vivid' for enhanced colors and brightness, 'Cinema' for balanced brightness and color depth, and 'Standard' for everyday use can significantly impact your viewing experience.

Color Adjustments: You can adjust color saturation, hue, and color temperature through advanced settings. The 'Live Color' function enhances the vividness of colors, and options such as 'Warm,' 'Natural,' 'Cool,' and 'Expert' modes allow you to fine-tune the color temperature.

Brightness and Contrast: Adjust the brightness and contrast settings to display the brightest whites and deepest blacks, creating a more dynamic and visually pleasing picture. Utilizing features like 'Auto Local Dimming' and 'X-tended Dynamic Range' can further boost these aspects.

Motion Settings: Enable 'Motionflow' to adjust the smoothness and clearness of moving images. This can enhance clarity and reduce motion blur, providing a sharper and more immersive viewing experience.

Unique Features and Strengths
4K HDR Processor X1™: This processor intelligently enhances every scene in real-time, boosting color, contrast, and clarity to produce lifelike picture quality.

Triluminos Pro™ Technology: With Triluminos Pro™, your TV can display over a billion accurate colors, achieving vivid and bright picture quality.

Studio Calibrated Mode: This mode allows your TV to faithfully reproduce content as creators intended, offering a higher level of picture accuracy for streaming and entertainment apps.

If you have any further feedback or need any assistance, please don't hesitate to reach out.

Thank you for choosing Sony!
Gus

Hello DavidbM, thank you for giving the BRAVIA 3 a five-star rating! We're delighted to hear that this isn't your first experience with Sony and that you've being always satisfied with our products. We take great pride in having you as our customer. Thank you for continuing to choose Sony! My best regards. -Jenn

Hi naturewatcher, Thank you for upgrading to your new Sony Bravia 3! It's great to know that you find the technology excellent and that the Geek Squad installation was very professional. We appreciate your continued trust in Sony products and hope you enjoy your new TV for many years to come! -Sam

Hi KarlaN,

Great! We're glad that you were assisted professionally. You will definitely enjoy this amazing TV! Thank you for choosing Sony!

-Ralph

Hi MaryL, Thanks for the 5-star rating! We're glad you we're assisted professionally by your dealer. Enjoy and thanks for choosing Sony. -Craig

Hi I81U812,

Thank you for taking the time to share your feedback. We are truly sorry to hear that you are experiencing this frustrating issue with the picture from your cable box going in and out, making the experience glitchy.

We want to help you resolve this quickly to ensure you can enjoy the full performance of your BRAVIA 3. This type of signal interruption can often be fixed with a few simple steps. Please try the following troubleshooting solutions:

1. Perform a power cycle of your TV by unplugging it from the wall outlet for 2 minutes, then plug it back in.

2. Ensure your TV has the latest software version by navigating to Settings > System > About > System software update > Update your TV software.

3. Try connecting your cable box to a different HDMI port on the TV.

4. Change the HDMI signal format on the TV to 'Enhanced' by going to Settings > Channels and inputs > External inputs > HDMI signal format > Select the HDMI Input in which the cable box is connected > Select Enhanced format.

5. Try using a new High-speed HDMI cable to rule out a cable issue.

If the issue still persists after trying these steps, please do not hesitate to contact our technical support team for further assistance here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony products!

Regards,
Dominick

Hi MarylouF, Thank you for your wonderful review of the K43S30 BRAVIA 3 TV! We're thrilled to hear that you have been extremely pleased with the performance of your previous Sony TV, and we're delighted that you chose to stay with the BRAVIA family. Your satisfaction is our top priority, and we're glad to know that our product continues to meet your expectations. Enjoy your viewing experience, and thank you for being a loyal Sony customer! - Romeo

Hi Get1, we're glad you are enjoying your new TV! Thanks for choosing Sony! ~Earl

Hi Walter,

Great! We're glad that you were assisted professionally. Enjoy your new TV! Thank you for choosing Sony!

-Ralph

Hi chief, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig

Hi Renrod, Fabulous! Thank you for your wonderful feedback! We're thrilled to hear that you're satisfied with your purchase of the BRAVIA 3. You've made an excellent choice, and we truly appreciate your trust in Sony. - Romeo

Hi KalM, Thanks for sharing your thoughts on the BRAVIA 3 TV. We’re so glad you’re loving it as your bedroom TV! Enjoy and thanks for choosing Sony! -Jess

Hi JerrycD, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig

Hi John, We're pleased to hear that you like the picture quality of your TV. Your feedback is greatly appreciated and we thank you for choosing Sony. Erin

Hi RobertD,

Perfect! We're glad that you are enjoying the performance of the TV. It's also great that delivery was done professionally. Thank you for choosing Sony!

-Ralph