Customer Ratings & Reviews

Hi BrendaS,

We are really happy to hear that you are finding your new TV to be great overall. We appreciate your honest feedback regarding the audio performance compared to your previous model. To help you get the best possible audio experience, we recommend exploring the various sound customization settings available on this model, which allow you to tailor the output to your specific room environment. You can find a helpful walkthrough on how to adjust these settings in our guide here:

https://www.sony.com/electronics/support/articles/00302857

Thank you for choosing Sony for your home entertainment.

Regards,
Dominick

Hi 65JAR,

We are truly heartened to learn that you are such a dedicated fan of Sony TVs! It is wonderful to hear that our commitment to outstanding color accuracy and integrated sound quality continues to stand out to you. By utilizing advanced processing technology, we strive to ensure that every frame is vibrant and every sound is clear, providing a premium experience that remains consistent across our entire lineup. Knowing that the overall quality of the BRAVIA 2 II has made such a positive impression is exactly what we aim for.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi Layla73,

What a great experience to share! We're delighted to hear you were able to get a deal and that the delivery and setup were so smooth. It's awesome to hear you're loving your new BRAVIA 2 II!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi MichaelV,

It is truly wonderful to know that your new BRAVIA 2 II has proven to be an excellent choice for your home! We are delighted that you are enjoying the combination of great picture, sound, and value. This model is designed to provide a high-quality viewing experience with our 4K Processor X1™, which enhances every scene to be sharp and full of lifelike color.

Thank you for choosing Sony.

Regards,
Dominick

Hi Willow!
We are thrilled to hear that you’re already loving the picture quality of your new K-55S20M2 right out of the box.

This model features our 4K HDR Processor X1, which makes everything you watch look smooth and lifelike. It also comes with Triluminos Pro technology to show over a billion accurate colors, plus Motionflow XR to keep fast-moving action scenes looking sharp and clear.

Thanks for choosing Sony and enjoy the holidays!
Best regards,
Estefany

Hello JamesW,

Thank you for choosing Sony!

We’re elated to hear that you’ve had a great experience with your K55S20M2 TV and that purchasing from Best Buy has been easy for you. Your continued trust in Sony means a lot to us, and we’re delighted to be part of your home entertainment.

Best regards,
-Fred

Hi Rcgray, thank you for taking the time to share your experience with the Sony - BRAVIA 2 II! We're delighted to hear it's performing well compared to your previous model. We understand that getting used to a new remote and home screen can take a little time, but we're sure you'll get used to it. We truly appreciate your feedback and hope you continue enjoying your new TV for years to come! Thank you for choosing Sony. Best regards, -Dominick

Thank you for the wonderful review, BADRL!

We are thrilled to hear that the Bravia 2 exceeded your expectations with its amazing picture clarity. It’s rewarding to know our technology is delivering that "wow" factor for your home entertainment.
Thank you for choosing Sony!
Best regards,

Gus, Sony Social Media Team

Hi KevinC,

Fantastic! We're thrilled that you were able to take advantage of the Black Friday deal and that the picture quality and features of your new 75" BRAVIA 2 II are meeting your needs. We appreciate the recommendation!

Thanks for choosing Sony.

Best regards,
Eliab

Hi BhupendraR,

We are excited to hear that your new BRAVIA 2 II continues to reinforce your love for the brand. We take great pride in delivering premium build quality and exceptional value, and it is wonderful to know that as an existing owner, you find this model to be a worthy addition to your collection.

Thank you for your continued loyalty and for trusting Sony to provide the best entertainment for your home.

Regards,
Dominick

Hi Ruthless117,

Thank you for choosing Sony!

We’re elated to hear that your new K55S20M2 TV has been a fantastic upgrade! It brings us great joy to know you’re enjoying the impressive features, from the outstanding screen quality to the rich sound of the speakers. We’re delighted that you find it to be a valuable investment, made even better by purchasing it on sale. We hope your TV continues to provide exceptional entertainment for many years to come!

Best regards,
-Fred

Hi Johnson4,

We are beyond pleased to hear that your new BRAVIA 2 II has exceeded your expectations! It is wonderful that you are enjoying the beautiful picture and quality sound. We are thrilled that you are extremely pleased with your purchase. Thank you for your review and for choosing Sony!

Best regards,
Dominick

Hi Mariana,

We are immensely pleased to hear that you are enjoying your new Sony BRAVIA 2 II!

Switching TVs can be a big decision, and we are thrilled that you found the best in terms of color, sound, and overall quality. Your recommendation means a lot to us. Thank you for choosing Sony!

Regards,
Dominick

Thank you for the wonderful review, HannahW!

We are so glad to hear you are impressed with your new K-55S20M2 television!

It is fantastic that you are enjoying the amazing quality and the 4K screen. We strive to ensure our TVs deliver incredible visual experiences, and your comments that the colors really pop and that you are seeing a lot more details tell us we’ve achieved that goal.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your review, JAM1!

We are happy to hear you’re enjoying the excellent picture quality on your new BRAVIA 2. To maintain such a slim profile, we use specialized speaker technology designed to deliver clear audio in a compact space. If you're looking for a more cinematic, room-filling sound, adding a Sony soundbar is a popular way to take that home theater experience even further.

Thank you for choosing Sony for your home!

Best regards, Gus, Sony Social Media Team

Thank you for the very gooddddd review, AgapitoG!

We are so happy to hear that you are enjoying your new k55s20m2 television! We aim to deliver that premium Sony picture quality and performance at a great value, and it sounds like we hit the mark for you.

Thank you for choosing Sony and for sharing your enthusiasm!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, MarkM!

We are delighted to hear that you found the installation of your K-55S20M2 television to be easy!

We also appreciate you highlighting the thoughtful inclusion of extra parts designed to help level the TV, which ensures a perfect installation even if the wall isn't perfectly flat. We strive to make the setup process as smooth as possible.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi EllisG,

That's wonderful to hear! We are delighted that the 55" BRAVIA 2 II is the perfect size for your bedroom and that you are enjoying the perfect picture clarity and beautiful colors. We strive to deliver a stunning viewing experience no matter the room!

Thanks for choosing Sony.

Best regards, Eliab

Hi AndreaR,

That's wonderful news! We're so pleased the BRAVIA 2 II is delivering great picture and popping color at an affordable price, and that our installation team provided an excellent service experience.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing your feedback!

We are delighted to hear that you are pleased so far with your new K-55S20M2 television and that you find it very nice!

We hope it continues to exceed your expectations in the weeks and months to come.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team