Customer Ratings & Reviews

Hi BrianL,

That's fantastic to hear! Thank you for being a loyal Sony customer and for sharing your positive experience with your new BRAVIA 2 II TV. We're thrilled that you're enjoying the picture quality and features. We've put a lot of effort into making the viewing experience as immersive as possible, and it's great to know that our efforts are appreciated.

Thanks for choosing Sony, have a great day!
DiegoV

Hi Diego,

Thank you for taking the time to share your positive feedback about your BRAVIA 2 II television. We're delighted to hear you consider it the "Best purchase" you've made and that you're enjoying the crisp and clear picture quality.

Thanks for choosing Sony!

Best, Jenn.

Thank you for the excellent review, user350435!

We are absolutely delighted to hear that your new K-55S20M2 television is excellent and exactly what you were expecting!

It is incredibly rewarding to know that we met your high expectations for picture quality and performance. Your strong recommendation means a lot to us!

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi EdC1,

Thank you for being such a loyal Sony customer! We're so happy to hear that your new 55" BRAVIA 2 TV is a great fit for your home and that you're enjoying the excellent picture. We truly appreciate your trust in our products. Thanks for choosing Sony.

Best regards,
Eliab

Hi ScottB2, it brings us great satisfaction to hear your feedback on your new BRAVIA 2 II TV!
It's fantastic that you are appreciating the excellent picture quality.

This model is engineered to deliver lifelike contrast and a wide color range so everything you watch looks incredibly vivid.

Thanks for choosing Sony!
Best regards,
Estefany

Hello HappyWithSony,

Thank you for choosing Sony!

We couldn't be happier to hear that you chose the K55S20M2 TV as a replacement and that you like its functionality. It’s rewarding to know our products continue to be a trusted part of your home entertainment over the years.

Best regards,
-Fred

Hi RuthH,

We couldn't be happier to hear that you are enjoying the great contrast and the immersive experience of your new BRAVIA 2 II. Your advice to "go big" is spot on—pairing a large screen with a dedicated soundbar truly transforms a living space into a private cinema. We are thrilled that the addition of the soundbar has elevated your music listening to such an amazing level, providing the rich, room-filling audio that complements our vibrant picture quality.

Thank you for choosing Sony!

Regards,
Dominick

Hi TrishMC,

Thank you for the wonderful 5-star review! We're delighted to hear you love your new BRAVIA 2 II. It's fantastic that you are enjoying the excellent picture and great sound quality. We designed this TV to deliver an exceptional and immersive entertainment experience, and your feedback is truly rewarding.

Thanks for choosing Sony!

Best regards,
Dominick

Thank you for sharing your feedback, SusanD!

We're so pleased to hear that your new K55S20M2 television was easy to set up and that you're enjoying the seamless connection with your old Sony soundbar. We design our products to work well together, and it's great to know that you are having a positive experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your fantastic review, JoyceM.

We are so pleased to hear how happy you are with your new K55S20M2 television. It is wonderful to know that we were able to provide exactly what you were looking for! We designed this TV to provide a premium and user-friendly experience, and it brings us great satisfaction to hear that it is a great fit for you.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello MARYS,

Thank you for choosing Sony!

We're really happy to hear that you are enjoying your K55S20M2 TV! It's most rewarding to know that you find the picture quality excellent and that the setup process was a breeze. Thank you for your kind words about the pricing as well. We appreciate your feedback!

Best regards,
-Fred

Thank you for the fantastic review, JohnB!

It is incredible to hear that you are replacing a Bravia from 2007—that really speaks to the longevity we strive for! We are so happy you chose the K-55S20M2 as your next step. We’re confident you’ll love the modern smart features and the big jump in picture quality after nearly two decades with your previous model.

Welcome back to the Sony family and thank you for your amazing review!

Best regards, Gus, Sony Social Media Team

Hi Good,

We are truly heartened to learn that you are very pleased with your new BRAVIA 2 II! Providing a high-quality viewing experience is our top priority, and it is wonderful to know that the television itself is hitting the mark for you. We also appreciate your candid feedback regarding the remote control; we are always looking for ways to refine the interaction between our technology and our users to ensure every aspect of the experience is as seamless as possible.

While we have moved toward a more compact, streamlined remote design to reduce clutter and place essential functions at your fingertips, we understand that ease of use is subjective. To help with navigation, your BRAVIA 2 II features integrated Voice Search, allowing you to find content or change settings simply by speaking, which can often be much faster than using physical buttons.

Thank you for choosing Sony and for sharing your valuable insights with us.

Best regards,
Dominick

Hello VrajkumarP,

Thanks for the wonderful review. We're thrilled to hear you're enjoying the BRAVIA 2 II's great quality—even more than what you expected!

We're confident that you'll continue to be impressed by the TV's beautiful picture and user-friendly features.

Thank you for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team

Thank you for the fantastic review, Kpreview!

We are so pleased to hear that you are enjoying the beautiful picture quality of your new K-55S20M2! It’s wonderful to know that you're making the most of the Wi-Fi channels and streaming options available. We designed our smart TVs to make finding great content as easy as possible, so it's rewarding to hear that it's adding to your entertainment experience.

Thank you for choosing Sony and for sharing your feedback!

Best regards,

Gus, Sony Social Media Team

Hi neilo!
We are excited to hear that your new K-55S20M2 TV is exactly what you were looking for and that the picture quality is standing out as superlative. It is great to know it integrates well with your external sound system!

Thanks for choosing Sony!
Best regards and happy 2026!
Estefany

Hi Ruthie,

We are excited to hear that your new Sony BRAVIA 2 II is working out so well!

We put significant effort into ensuring the setup process is easy and intuitive, so it’s wonderful to know that the TV successfully guided you through adding your different channels.

Thank you for trusting Sony!

Regards,
Dominick

Hi MirandaB,

Thanks for the feedback! We're glad to hear you're enjoying the picture quality and sound from your new BRAVIA 2 TV. We appreciate you sharing your positive experience.

Thanks for choosing Sony.

Best regards,
Eliab