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Customer Ratings & Reviews

Your price for this item is $598.00
The comparable value price is $599.99

Customer reviews

Rating 4.8 out of 5 stars with 169 reviews

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  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 169 reviews
  • Rated 5 out of 5 stars

    Sony 55” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Love our new Sony 55 inch smart TV. Great service at Best Buy. Easy to pick up. The people were so nice that loaded our tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, user357093!

      We are so happy to hear that you love your new BRAVIA 2 TV! It’s also wonderful to know that our partners at Best Buy took such good care of you and made the pickup process a breeze.

      Thank you for choosing Sony—we hope you enjoy many great movie nights ahead!

      Best regards,

      Gus Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony - 55" BRAVIA 2 II LED 4K UHD Smart TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony Bravia is well worth the money, picture is exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KEVINH,

      Thank you for choosing Sony!

      We're delighted to hear that you recommend the K55S20M2 TV as excellent value for money! It's wonderful to hear that the exceptional picture quality has made a positive impression on you. Thank you for your feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Soney Bravia 2 II nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice well priced in a world of expensive. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyB!
      Thank you for sharing your experience with the K-55S20M2 TV. We are thrilled to hear that its affordability and user friendly design have enhanced your viewing experience.

      We're glad you chose Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony TV great picture and Sony for my living room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Momo!
      Thank you for sharing your experience with the K-55S20M2 TV. We are thrilled to hear that its picture quality has enhanced your living room setup.

      Thank you for becoming a Sony customer!
      Warm regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Thank you Best Buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complex assembly, but an Outstanding TV !! Thank you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the candid and positive review, ChrisOBone!

      We appreciate you sharing your experience, noting that while the setup was complex, the end result is an Outstanding TV! It's great to hear that the K-55S20M2 has exceeded your expectations and that the effort was rewarded with spectacular picture quality.

      We take all feedback seriously and will certainly pass along your comments regarding the assembly process to our design team to look for ways to make it smoother in the future.

      Thank you again for your patience and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is everything that we expected. Nice tv set. Glad we purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimW,

      It brings us great joy to hear that you are so glad you chose the BRAVIA 2 II! We aim to provide a premium viewing experience with every set, and it is wonderful to know that this model is delivering exactly what you were looking for. With its vibrant color reproduction and crisp 4K detail, we are thrilled that your new TV is providing a beautiful picture for your home. We take great pride in our craftsmanship, and knowing that you are happy with the overall quality of the set is truly rewarding.

      Thank you for trusting Sony.

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for our application in a WHSE. We installed this in a WHSE so the Staff can see the cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear and picture is very clear. I wear hearing aids but the sound has been to clear I have not had to wear them while watching tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DebbieA,

      Thank you for choosing Sony!

      We're honored to hear that your K55S20M2 TV delivers such clear sound and picture quality. It's wonderful to know that the audio clarity has made your viewing experience so enjoyable that you haven’t needed your hearing aids. Thank you for sharing this meaningful feedback—it truly motivates us to continue providing products that enhance everyday moments.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Bravia Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall TV is great. However, the sound on this TV is not as good as our previous Bravia TV we had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaS,

      We are really happy to hear that you are finding your new TV to be great overall. We appreciate your honest feedback regarding the audio performance compared to your previous model. To help you get the best possible audio experience, we recommend exploring the various sound customization settings available on this model, which allow you to tailor the output to your specific room environment. You can find a helpful walkthrough on how to adjust these settings in our guide here:

      https://www.sony.com/electronics/support/articles/00302857

      Thank you for choosing Sony for your home entertainment.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new Sony TV. Will definitely be getting another

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Calvin,

      Thanks for this fantastic review!

      We're absolutely delighted to know you're loving your new BRAVIA 2 II. It truly makes our day to hear you're already thinking about your next one!

      Thanks for choosing Sony!

      Sincerly,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Sony bravia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv,good price. Perfect size with a great warrenty.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DaleF,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that the K55S20M2 TV fits perfectly with its size, price, and warranty. It’s rewarding to know our product brings you great value and peace of mind, enhancing your viewing experience with confidence.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful screen and easy setup. I enjoy the OS and how it works.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AldenD,

      Thank you for choosing Sony!

      We're honored to hear that you enjoy the beautiful screen and easy setup of your K55S20M2 TV. It’s wonderful that the operating system works smoothly for you, making your viewing experience even more enjoyable. We appreciate your support and hope you continue to enjoy your Sony product.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    sony 55inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent picture good price for quality so easy to set up. couldn't be more pleased

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, JoanF!

      We are delighted to hear you are so pleased with your new K-55S20M2 TV! It's great to know you are enjoying the excellent picture, the quality for the price, and the easy setup.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Happy wife

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a no brainer , We had a Soy Bravia TV for more than 7 years. It went belly up , so we replaced , with another Sony . It was easy to order , we pick it up. My wife is happy so. I am too. Thank you Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JGMWASAWA,

      Thank you for being a loyal Sony customer for so many years! We're so glad that you chose to replace your old BRAVIA with another Sony TV and that the process was easy for you. It's wonderful to know you and your wife are happy with your new TV.

      Thanks for choosing Sony. Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has exceeded my expectations! Beautiful picture and quality sound. I am extremely pleased with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnson4,

      We are beyond pleased to hear that your new BRAVIA 2 II has exceeded your expectations! It is wonderful that you are enjoying the beautiful picture and quality sound. We are thrilled that you are extremely pleased with your purchase. Thank you for your review and for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony never disappoints!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television with an awesome price! Just what we needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JocelynF,

      We are immensely pleased to hear that the BRAVIA 2 II was exactly what you were looking for and that you’re enjoying the value it brings to your home. Providing a high-quality cinematic experience at a great price is something we take great pride in.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony 55 inch TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is wonderful….great sound and picture. The installers were phenomenal….nice, polite, prompt and were completely done in about a half hour including cleanup!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesP,

      We are delighted to hear you are having a wonderful experience with your new 55" BRAVIA 2 II TV! It’s fantastic that you are enjoying the great sound and picture quality. We also appreciate you taking the time to share your positive feedback about the Geek Squad installation team's professionalism and efficiency.

      Thanks for choosing Sony. Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    New and Improved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far our new Sony 55 Gravia LED is very nice. Pleased so far with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback!

      We are delighted to hear that you are pleased so far with your new K-55S20M2 television and that you find it very nice!

      We hope it continues to exceed your expectations in the weeks and months to come.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this television as a replacement for an older model. Very satisfied with this purchase and delivery process. Would recommend this television to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PHINEASJ,

      Thanks for the great review! We're so happy to hear that you're satisfied with your new BRAVIA 2 TV and the delivery process. It's fantastic to know you would recommend it to others, that's the best compliment we can get. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this tv so much that I went and bought another one for my son.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Barb,

      We are thrilled to hear that you liked your BRAVIA 2 II so much that you bought another one for your son! There is no greater compliment than a loyal customer sharing our products with family.

      Thank you for choosing Sony. We hope you both enjoy the outstanding picture quality!

      Regards,
      Dominick Sony_US

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