Customer Ratings & Reviews
- Model:
- K55S30
- SKU:
- 12316901
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
- Cons mentioned:Connectivity
Sony Quality is No More
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For about six months now, I have had this TV. Since they were originally launched, I have bought flat screens from Samsung, LG, Vizio, and Insignia; this one is the very first Sony and it is the WORST of them all. Almost every day I must clear the cache; force stop or restart the TV to get the APPS functioning properly and this applies to all Apps. They will freeze; sometimes audio is playing but the video is blank or stuck; occasionally they will not load at all. We also constantly have subtitles on as a family member is hearing impaired. Frequently disappearing mid-show, the subtitles in the Apps require us to stop the program, turn off the closed caption, then turn them back on to make them visible. The TV will also occasionally not turn on with the remote; I have to unplug it, let it sit, and restart. I have deleted and reinstalled Apps. I have made sure everything is updated, but the issues persist. The TV that this Sony replaced was a Samsung that we had owned for at least five years, and if it had not been smashed by kids throwing a ball in the house, we would still have it. The Apps worked perfectly on the Samsung, so it is NOT our internet service. The fact the Sony brand has slipped so low in quality is very disappointing because I have a Sony soundbar and headsets, but no more will be purchased.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrustratingPurchase,
We regret to hear that you are not satisfied with the TV. Sony's commitment to customer satisfaction is our top priority. Resetting the TV to factory settings may help resolve those issues. Please refer to the steps below:
1. On the supplied remote control, press the (Quick Settings) button or HOME button depending on your TV.
2. Select Settings.
3. Select System → About → Reset → Factory data reset → Erase everything → Yes.
Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Sony Bravia
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the Sony brand and have been happy with the performance of the TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edith,
Thank you for the continued trust you have put in our brand! It's nice to hear that you are happy with the overall performance of your new BRAVIA 3 TV. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
- Pros mentioned:Picture quality
Sony Bravia.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t go wrong with Sony purchase. Great picture quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NONO,
Thank you for the continued support you have put in our brand! Your satisfaction with the amazing picture quality of your BRAVIA 3 TV is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Picture quality
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Sony Tv. Excellent quality and best in my option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChaM, You made the right choice! We're delighted that you are enjoying the features and superb performance of the TV. Thank you for choosing Sony! -Jess
- Cons mentioned:Connectivity
CEC issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have had other Sony models with no cec issues, but this does not place nicely with Apple TV boxes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mulvone19,
Thanks for sharing your feedback! We're sorry to hear you're experiencing CEC issues with your BRAVIA 3 and Apple TV box, especially since you've had a seamless experience with other Sony models before.
CEC can sometimes be finicky between different brands, but there are a few things you can try to get them working together smoothly: Ensure that your TV's firmware is up to date, try a different HDMI port on the TV and power cycle all your devices ( unplug them from the wall for about 30 seconds before plugging them back in).
If the problem persists, please don't hesitate to contact our official support team. They can provide more in-depth troubleshooting to resolve this for you. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Picture quality
New Sony 55" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, it is like sitting in a movie theater.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudyMyers, Thank you for giving the product a perfect rating! It's really good to hear you are enjoying the impressive performance of the BRAVIA 3, especially the superb 4K HDR picture and that you feel just like in a movie theater. Thank you for choosing Sony! -Jess
- Pros mentioned:Picture quality
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best product I’m very happy and I love this tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuzD, You've made an excellent choice! Thank you for upgrading to your new Sony BRAVIA 3. We are truly happy to hear that it matches your expectations and you like the smart Google TV features of this great TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you for your purchase. Enjoy! -Jess
- Cons mentioned:Connectivity
First TV broken, subsequently replaced by Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first TV I received have issues with pixels showing and kept losing the network connection. I did call Best Buy to tell them about my dissatisfaction and they did replace the TV at no charge.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JuliaS, we appreciate your feedback and are sorry to hear that your first TV had issues. We're glad to hear now that you were able to get a new replacement! Your experience is important to us, and we strive to deliver the best quality possible. Thanks for choosing Sony. Regards, - Dominick
- Pros mentioned:Picture quality
What a Deal!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent television at an even better price. A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesS,
Nothing makes us happier than hearing about satisfied customers! We're really glad you like your new BRAVIA 3 TV. Thanks for your positive feedback and for choosing Sony! - Kris
- Pros mentioned:Picture quality
Ramiro sony tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tv the few colors are great , easy to stalls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamiroS, Amazing! We're glad you love the great color quality and ease of installation of your new Sony Bravia 3. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Sony Bravia 3
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Easy to setup and navigate OS. Fantastic picture quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer, thank you for taking the time to share your experience with your new Sony TV! We're thrilled to hear that you're enjoying the stunning 4K Ultra HD picture quality of your Sony BRAVIA 3 and finding it so user-friendly. We truly appreciate your support and look forward to providing you with more amazing entertainment moments. Thank you for choosing Sony! - Maria
- Pros mentioned:Picture quality
Thanks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, thank you my dear best buy !!!!!!!!! Good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FedorM, Thank you so much for the 5 stars! We're glad that you are enjoying your new Sony BRAVIA 3 TV. Thank you for choosing Sony! Enjoy! -Maria
Happy Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Sony TV and I love it so far. Would’ve gone with the OLED but maybe next time for sure. What’s amazing is how fast it works when I turn on my PS5 or XBSX. Graphics look way more smoother and plays better at 60fps. Bestbuy, you will hear from me again for the OLED lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, we're glad you love your new TV! Thanks for choosing Sony. ~Earl
- Pros mentioned:Picture quality
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture might need a sound bar.Install was great by geek squad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DRC54,
Thank you for sharing such an excellent shopping experience. We are glad to hear the installation of this TV turns out extremely well and it delivers amazing picture quality. Your feedback regarding the TV speaker is extremely important to us and is very much appreciated. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound customization. For more information on how you can enhance your listening experience check the Adjust Sound Settings on your Google TV on the link below.
https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-03-09_04.html
Thank you for purchasing the 55" BRAVIA 3 and for choosing Sony!
-Jess
- Pros mentioned:Picture quality
Very good second TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good video quality and decent sound for use in bedroom.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WJHmusic, Fabulous! We're delighted to hear your enjoyable experience with the amazing picture and sound quality of your BRAVIA 3 TV. It's fantastic to know that it works great so far in your bedroom. Thanks for choosing Sony! -Jess
- Pros mentioned:Picture quality
Great tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display is bright and sounds great. Great tv for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoH,
Awesome! We're thrilled to hear your enjoyable experience with the incredible picture and sound quality of your new BRAVIA 3 TV. Thanks for choosing Sony! - Kris
- Pros mentioned:Picture quality
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is good, but is is a bit difficult to open. I need help.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelenM,
Thank you for your time writing this review! While we are glad you like the picture quality of your new BRAVIA 3, we're sorry to hear your difficulties with the TV. To better assist, could you provide us more information of your concern?
For the meantime, you may find this link helpful with information on getting started and using the features of this TV: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01.html
May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Great TV for Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for gaming and watching sports. No frame rate issues, great contrast
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertR,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying the K55S30 TV for both gaming and watching sports! We really appreciate your feedback about the absence of frame rate issues and the impressive contrast. Your input means a lot to us, and we’re confident you’ll enjoy your new TV for many years to come!
Best regards,
-Fred
- Pros mentioned:Picture quality
Sony TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote slow reacting but picture and sound are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wayne,
We're sorry to hear about the TV responding slow to input from remote. This is definitely not the buying experience we want our customers to have. Your feedback is extremely important to us and is very much appreciated. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.
If you experience slow, unresponsive or freezes with the TV, please follow the steps from this link to resolve this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00202120
Despite your concerns, we're happy that you appreciate most of the features of the TV, especially its amazing picture and sound quality. Thank you for choosing Sony! -Jess
Lets go!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.none of the Sony TV's I have owned ever failed. The technology moved forward making the current TV obsolete.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi billonahill. Thank you for your feedback and for choosing Sony TVs over the years. We’re glad to hear that our TVs have performed reliably for you. We continually strive to innovate and bring you the latest in television technology. Thanks for choosing Sony!. Regards, Milton.
