Customer Ratings & Reviews
- Model:
- K55S30
- SKU:
- 12316901
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
To a great purchase!!! From BEST BUY!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lady I had when purchasing the TV was excellent!!!!!!gave all the details with so much kindness She educated Me about my purchase!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GloriaaR, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Affordable for entry level for SONY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for entry level and affordability. Value price cannot be beat
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HermiloQ,
Thank you for choosing Sony.
We're honored to hear that you recognize the K55S30 TV as a great option for entry-level affordability with unbeatable value. We appreciate your honest 3-star rating and encourage you to reach out to our team if any issues arise. We're committed to helping you enhance your experience and are here to support you every step of the way. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. Thank you for sharing your feedback!
Best regards,
-Fred
Great TV. Great Price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Great Price. Of the many TV's to select, this was the obvious choice due to its clarity, lighting, and many other features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeR,
Excellent choice! It's wonderful to hear that you like the clear picture, lighting, and features of your new BRAVIA 3 TV. We always strive to deliver the best quality with our products and aim to provide our customers with the greatest experience possible. Thanks for choosing Sony! - Kris
Sony products are the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products are the best. I buy nothing but Sony and will continue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenMo, Awesome! We really appreciate you being a loyal Sony customer and helping to share the word about us. Thanks for choosing Sony! -Sam
Best Buy - best deal !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales staff was friendly, patient with me as I’m not tech savvy and very very helpful in helping me decide on a purchase !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulC, Perfect! We're thrilled that you are enjoying the amazing features and picture quality of the TV. It's also great that you were assisted professionally. Thank you for purchasing the 55" BRAVIA 3 and for Sony! -Jess
Very nice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV. It isjust what I needed. The high definition is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianeN, Thank you for the 5-star review! We're thrilled to hear that the BRAVIA 3 TV is just what you needed and that you're enjoying the high definition. Thanks for choosing Sony! -Sam
- Cons mentioned:Connectivity
The Absolute WORST
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute WORST! 1. I bought it so that I could use my Sonos surround sound with it. I PREFER Samsung but they don’t pair with Sonos so Sony it was 2. It was GREAT until 3-weeks ago (oddly AFTER the return period ended). I now have to do the following JUST to watch tv -unplug the tv -RESTART my WiFi router -plug tv back in -HOPE and if that fails, repeat steps 1-3 which is counterproductive Giving it 1-star because I can’t give negative stars
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KatherynM!
We are sorry to hear you had this inconvenience with your BRAVIA 3, as Sony, we always do our best to provide you the higher quality on our products.
You may try a few basic steps just to verify if all is correct:
Check for missing updates:
Go to Home > upper right corner (settings) > click on all settings > scroll down to system > about > system software update > software update > check for updates.
Verify if it could be a CEC issue:
Try disconnecting all the HDMI devices from the back of the TV > do a restart (press and hold power button for 5 secs) test for a couple of hours, if issue stops, then a device is causing interference.
If TV is dropping the Wi-Fi connection:
Go to Home > upper right corner (settings) > click on all settings > Network and internet > scroll down to the last option (Home Network) > IP control > simple IP control > turn it on.
When Wi-Fi issues occur, enabling this setting can contribute to stabilizing the network connection. Specifically, it allows for enhanced IP communication, which can help in maintaining Wi-Fi connections more consistently.
If the issue persists, please, contact us via chat or give us a call to 239-245-6354, provide more details about the issue you have, and we will be more than happy to assist you.
Thanks for choosing Sony.
https://www.sony.com/electronics/support/articles/00184183
https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00161073
— Gus
- Pros mentioned:Picture quality
Too Complicated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too complicated to start up the TV Need a google account Would never buy again but the picture is excellent
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnZ,
Thank you for the feedback on your experience with your BRAVIA 3. While we're glad that you like the excellent picture quality, we're sorry you've been running into difficulty setting up the TV. The Initial setup starts when you first turn on your Google TV after purchasing it or after a factory data reset was performed. During the Initial setup, you can connect to the internet, add Google accounts to use Google TV apps, and perform tuning to receive TV broadcasts. You can also choose Basic TV when you set up your Google TV and enjoy some basic functions of the Google TV even without a Google account logged in. Only pre-installed apps on your TV are available and you can't install other apps. To use the full functionality and get the most out of your Sony's Google TV - like downloading new apps from the Google Play Store - logging in to a Google Account is needed.
Note:
A limited number of apps like Netflix, Prime Video, YouTube, and Disney+ are available in Basic TV. If you want to install other apps, you need to log in to your Google account and switch from basic TV to Google TV.
For more on 'What functions of the TV require a Google Account?', refer to this link: https://www.sony.com/electronics/support/articles/00115361
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
In any case that you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. Please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 3:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
I was expecting better from Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to start, several times d\when I change the channel, the picure did not change, I have to turn off and on, to get the right picture. Also t Sony need to do better with the remote control
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MagogG, thanks for sharing your thoughts on the Sony - 55" Class BRAVIA 3! We are truly sorry to hear you're experiencing issues with the remote and that the TV is low during the start. He are some steps and recommendations to resolve the problem:
1- Restart the TV, you can press and hold down the power button on the remote for 5 seconds and then select restart
2- Power reset your remote, take the batteries out and press every button twice, then place them back in and make sure you always have fresh batteries in it
3- Make sure your TV is up to date, you can go to Settings > system > about > system software update> update the software
We hope these steps help in improving the performance of your unit, if the issue persist do not hesitate to contact our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Best regards, -Dominick
Owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were courteous and on time. Did an excellent job of explaining operating procedures
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JameslB,
Many thanks for the 5-star rating! We're happy to hear that your new BRAVIA 3 TV was professionally iinstalled by the Tech team. Nice to know that you are satisfied with their service. We'll surely pass your kind words to them. Thanks for purchasing Sony and enjoy watching! - Kris
Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Products are reliable, I had bought a Sony 55 inch tv and it’s exactly just what I wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TalatM, we're glad you like our product! Thanks for choosing Sony! ~Earl
TV purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this TV and our sales person ( Jade) was very helpful in our choice !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephR,
Perfect! We're glad to hear your enjoyable shopping experience and how much you love your new BRAVIA 3 TV. Thanks for choosing Sony! - Kris
Sony 55in Bravia
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works get is Google TV setup. Works really well with Infinity TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi skip, awesome! We're thrilled that you are enjoying your new TV! Thanks for choosing Sony. ~Earl
HORRIBLE BEST BUY CUSTOMER SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst buying and delivery experience i have ever had. I will never purchase throuth Best Buy again. This was a Christmas gift for our daughter and granddaughter, and customer service with them is HORRIBLE. They don't call you back and they don't give you correct information on your product or delivery. They're short on help so they rely on 3rd party contractors who.don't follow through. It took nearly 3 weeks for product to be delivered and installed, and i paid alot of extra money to have it installed and set up.
No, I would not recommend this to a friendIt’s a must have!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv..resolution at it’s finest. My damily loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenH,
Amazing! We're thrilled that you and your family are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was much better in store. Does not adjust well to brighten up picture.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, LindaM.
We are sorry to hear that the picture quality of your K-55S30 television isn't performing as well in your home environment as it did in the store, and that you are having trouble with brightness adjustments.
The lighting conditions in a retail setting are often very different from a home, and sometimes the default picture mode isn't the best fit. We want to make sure you're getting the best possible image.
We highly recommend trying a different Picture Mode (like 'Vivid' or 'Standard') and also looking for the Ambient Light Sensor setting within the picture menu. Disabling or adjusting this setting can often give you more control to brighten the screen to your liking.
If you continue to have trouble, please feel free to reach out to our support team directly. We are here to help you optimize the picture to your room!
Best regards,
Gus,
Sony Social Media Team
Television
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is very high definition super fast. Excellent highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmeadZ,
Fabulous! It's great to hear you are enjoying the exceptional picture quality and overall performance of your new BRAVIA 3 TV. Thanks for your recommendation and for choosing Sony! - Kris
NOT A GOOD PURCHASE!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Sony fan from several decades ago. I first bought this TV in December 2024, it immediately began to fail. I returned it, got the same TV again, January 5, 2025-this one kept having trouble keeping picture and sound playing. I spent hours and hours on hold with Sony, drove about 100-150 miles round trip returning & repurchasing, had to call twice this week alone, and in 3 months this Sony model Bravia 3 has completely failed. It doesn't recognize its remote, only displays a black screen with no sound & Sony keeps trying to get it temporarily working to outlast the warranty on a three month old TV purchase. Best Buy rep hung up on me Monday when I asked would they help me reach Sony as their website and phones were out. I'm disappointed with both Sony & Best Buy. I would NOT buy this BRAVIA 3 LED 4K UHD TV again as two have failed since December 9, 2024 and I'm out my time, gas, and money for this while Sony stalls on a solution.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ruth,
Thank you for sharing your experience with us. We sincerely appreciate your loyalty as a long-time Sony fan, and we are truly sorry to hear about the difficulties you've encountered with your Bravia K55S30.
We understand how frustrating it can be to invest your time and effort in trying to resolve these issues, especially when they occur multiple times. Your experience matters to us, and please know that we are taking your feedback seriously.
We are dedicated to ensuring your satisfaction. To address your concerns, we encourage you to contact our customer support team. For tailored help and support information, please visit the following link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Rest assured, we will do everything we can to assist you promptly and effectively.
Thank you for choosing Sony.
Best regards,
-Fred
New Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking Tv, got this for a wall mount display. Looks great!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, JustinC! You definitely made the right choice with this TV. We're so delighted to hear that you like the incredible picture quality and it looks good on a wall mount display. Thank you for choosing Sony! Enjoy! -Jess
Not a quality I expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color rendering on 4K content is pretty bad, lots of artifacts, skin tones look unnatural. Backlight bleeding in multiple places, especially near edges.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
Thank you for sharing your experience with us. We sincerely apologize for the picture quality issues you've encountered with your Sony BRAVIA 3 TV. We understand how frustrating it can be when the picture doesn't meet expectations, especially with 4K content.
Here are some steps that might help improve your viewing experience:
Optimize Picture Settings: Ensure that your TV's picture settings are calibrated for 4K content. Adjust brightness, contrast, and color balance, and try different picture modes (Standard, Cinema, or Game) to find the one that looks best for your content. You can follow this guide: www.sony.com/electronics/support/articles/00190409?utm_source
Update Firmware:Keeping your TV's firmware up to date is essential for bug fixes and improved performance. You can check for the latest updates here: www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-55s30/software/00340195
Backlight Bleeding: If you're seeing backlight bleeding, reducing the backlight setting in the picture menu may help minimize the issue. If the problem persists, providing us with further details can assist in troubleshooting.
If these steps don't resolve the issue, we encourage you to reach out to our product support team at 239-245-6354 or through live chat here: www.us.esupport.sony.com/support/s/support-contact?language=en_US. Our support hours are Monday - Friday from 9:00 AM to 9:00 PM ET, and Saturday - Sunday from 10:00 AM to 8:00 PM ET.
We truly appreciate your trust in Sony and regret this experience. We're committed to helping you resolve these concerns and ensuring you get the picture quality you expect from your BRAVIA TV.
Sincerely,
Maria
