Customer Ratings & Reviews
- Model:
- K55S30
- SKU:
- 12316901
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
- Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worked so far after 2 weeks… and needed 17 more characters
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bause,
Thank you for sharing your great experience so far with your new BRAVIA 3 TV! In case you need help with the TV, feel free to contact us and we'll be gladly to assist. You may reach out to us by sending an email feel free to contact us by sending an email to [email protected] with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
If you feel that our product has been of value to you, we kindly request and encourage you to change your previous star rating to be more positive. Thanks again for purchasing Sony! - Kris
tv is great but mine had a glitch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv did not work well after 10 days, maybe it hit a bump before delivery but overall i had to return the tv. service was wonderful, almost as god as chewy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnamarieB,
Thanks for your feedback. We're truly sorry to hear that your K-55S30 didn't work well after just 10 days and that you had to return it.
Thanks again for letting us know about your experience. If you decide to try another Sony product in the future, we hope to provide you with a seamless experience from the start.
Thank you for considering Sony products and for letting us know about this issue.
Best regards,
Stephanie
Constantly drops WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this TV. I purchased from Best Buy and had Geek Squad deliver it and set it up. I really like the picture on the TV, but there is a major flaw. This TV is constantly losing the Wi-Fi connection. I’ve had it for three weeks now and it has happened twice. The worst part is that when I go to reconnect, the TV doesn’t show any available WiFi networks. The only solution is to unplug the TV, wait a few minutes and it will reconnect. For a TV that cost this much, in this day and age consistent dropping WiFi is unacceptable! I don’t know what this glitch is, but to lose the functionality to stay connected to the internet is ridiculous. And when this happens to lose the capability to find ANY WiFi networks without unplugging is beyond frustrating. I’m disabled and climbing around the back of the TV to unplug it, takes major effort on my part. All my other devices work fine, even called my internet provider, no issues. It’s this TV! Look for a better TV- I used to have such faith in Sony, no more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KatG,
Thank you for sharing your experience with us!
We're thrilled to hear that you're enjoying the picture quality of your Sony BRAVIA 3 TV. We sincerely apologize for the Wi-Fi issues you're encountering, and we understand how frustrating this can be. We also appreciate the troubleshooting steps you've taken to enhance your experience.
To resolve Wi-Fi signal drop issues, please follow the steps outlined in this link: https://www.sony.com/electronics/support/articles/00184183. Before you begin, we recommend ensuring that your TV software is updated to the latest version. You can find the necessary updates here: https://www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-55s30/software/00340195.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 3.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
- Pros mentioned:Picture quality
Its going back
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Sony Bravia purchased in 2017 suddenly died. Best Buy employee says to stick with the Sony. I wanted the 85k but it wasnt in stock. Easy to set up but immediately noticed three corners were bright. Only the upper left corner is black on a dark screen. Sound is good so maybe i just got a faulty tv?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Denise,
Thank you for sharing your thoughts and experience using your BRAVIA 3 LED 4K Ultra HD Google TV. We are sorry to hear you are having some display issues with your unit. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase. In the meantime, if you get a TV with that much clouding, blotchy, or uneven brightness and it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for some helpful information.
https://www.sony.com/electronics/support/articles/00030311
It's unfortunate that you are considering returning the unit. We want to make sure you’re taken care of.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.
Sincerely,
Jess
Poor Promo Offer on TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy offered $50 bonus for spending $499.99 or more TV's. It did not qualify for $50 bonus after using Best Buy certificate that falls below $499.99. It was misleading offer. By the way, this Sony TV need better selection on closed caption with bold letters.
No, I would not recommend this to a friendTV lasted less than a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 11 months of ownership, the TV is going bad and needs replacement parts. Basically, the screen turns off, and red lights start flashing under the TV, which indicates that one of the internal parts has started to go bad. The TV will still work after being unplugged for a bit. This is very disappointing and very frustrating to experience with a TV that is less than a year old.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MicheleH,
Thanks for taking the time to share your experience with your Sony BRAVIA 3. We understand your disappointment and frustration regarding the issue you've encountered with your television screen turning off and the flashing red lights after only 11 months of ownership. This is certainly not the experience we want for our customers.
We would like to further evaluate your case and assist with the necessary next steps. Please email the following information to [email protected] so we can better assist you:
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention and for considering Sony!
Regards,
Dominick
Television
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not top of the line, but you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdonisD,
Thanks for your feedback on the K55S30 (BRAVIA 3). We understand it's not top-of-the-line, but it's designed for a balance of features and affordability. It includes the 4K HDR Processor X1™ and 4K Ultra HD resolution for improved picture quality, plus Smart TV capabilities with Google TV for access to apps and streaming. We hope you enjoy the K55S30's features and value!
Thank you for choosing Sony!
- Romeo
Don't buy a "cheap" Sony like this one
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. I need a TV quickly, found a big.box version of Sony. Thought it would be a wise choice, as my other Sony TV's perform flawlessly. Currently on my 2nd unit. Worked well for a few months, now I can't watch anything without the unit glitching to the point where you can watch anything. This time, the unit will randomly pause shows, drop input signals from PS5, etc. I have tested all devices on other Sony TV's, worked great. Sony did honor their warranty on the first device. It did take a couple of weeks and a couple of hours speaking with technical assistance. I'm not sure if it's even worth it to try again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rellim1861,
We're sorry to hear that you're experiencing issues with your Sony BRAVIA 3. Based on the information provided, it seems that your unit is glitching, randomly pausing shows, and dropping input signals from your PS5. Here are a few steps you can try to troubleshoot the problem:
1. Check Connections: Ensure that all cables and connections are secure and properly connected. Sometimes, loose connections can cause signal drops and glitches.
2. Reset the TV: Perform a factory reset on the unit. This can often resolve many issues by restoring the unit to its default settings. You can find the reset instructions in the user manual or on the Sony support website.
3. Firmware Update: Check if there is a firmware update available for your unit. Updating the firmware can fix bugs and improve performance. You can find firmware updates on the Sony support website.
If the issue continues after trying these steps, it may be necessary to contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Maria
Never buy from big brand store or a Sony product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of my time and money! I purchased in January 2025 and less than two months, this TV stopped working. Best Buy would not help me so I had to contact Sony directly. After satisfying Sony that the TV was not working, they agreed to ship me a new one. It’s been three weeks and I’m still waiting for the TV to arrive??
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC,
We’re sorry to hear about your experience with your Sony BRAVIA 3 and understand how frustrating this must be. For an update on your replacement TV, please reach out to our product support team. You can contact them via phone at 239-245-6354 or through our online chat at https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Support Hours:
Monday - Friday: 9:00 AM - 9:00 PM ET
Saturday - Sunday: 10:00 AM - 8:00 PM ET
We appreciate your patience and hope to resolve this for you as soon as possible.
Best,
Maria
Sony t v
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it too complicated to find things with two controllers. As a senior, no one explained things well when delivered.
No, I would not recommend this to a friendGlitchy and Loses Wi-Fi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the TV for maybe two weeks it’s glitchy and clunky. Today the Wi-Fi stopped working. Looked up the issue and on Reddit there are way too many people having the same issue with Sony Bravia TVs past and present. I will be returning this TV soon. I don’t have time for this crap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin,
Thanks for reaching out to us with your concern. We regret to learn the you've been running into network issues on your TV. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00184183
We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00133631
It's unfortunate that you are considering returning the unit. We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.
Sincerely,
Jess
QUALITY NOT THERE, INSTRUCTIONS NOT EASY TO FOLLOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT SURE YET, WASN'T EASY GET TO BE ABLE TO WATCH TV. TOO MANY STEPS. WON'T DO SEARCH CHANNELS AS IT SUPPOUSE TOO. COLORS NOT GREAT AS I THOUTH WILL BE.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi lulu,
Thank you for taking the time to share your feedback regarding your experience with the K55S30 TV. We genuinely appreciate hearing from our customers, as it helps us improve our products and services.
We apologize for the difficulties you've encountered while trying to set up your TV and search for channels. If you would like assistance, please don’t hesitate to reach out to our customer support team, who can provide guidance with that. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Regarding the color quality, we're sorry to hear that the color didn't turn out as you had hoped. Your feedback is invaluable and we will take it into account as we continue to enhance our offerings.
Thank you once again for your input. We’re here to help and hope to resolve your concerns so you can fully enjoy your Sony experience.
Best regards,
Stephanie
Constantly unresponsive remote, never turns on...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk, doesn't turn on, would rarher have a 1997 trinitron
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
Thank you for sharing your experience, and we’re sorry to hear about the issue with your TV. We’d like to learn more to assist you better. Could you provide more details about the problem? For instance: Does the TV show any indicator lights or sounds when attempting to power it on? Have you tried using a different power outlet or resetting the TV? Did the issue start suddenly, or was there anything unusual beforehand?
In the meantime, you may visit this link and perform the indicated steps to isolate the issue: https://us.esupport.sony.com/support/s/gs?language=en_US&treeid=639716112000
For us to better assist you, please email us at [email protected] with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Maria
TOTALLY UNSATISFIED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most likely, I will NEVER buy another Sony TV. TRUE
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback, HenryR.
We are truly sorry to hear that you feel this way about your K55S30 television and that your experience has led you to believe you "will NEVER buy another Sony TV." We take all customer feedback seriously, especially when it reflects significant dissatisfaction.
While we are unable to address the specific issue that led to this strong statement without more detail, we would genuinely like to learn more about what disappointed you and see if we can offer any assistance or insight.
Please consider reaching out to our customer support team directly. They may be able to help troubleshoot any problems you are facing or at least document your experience fully for our product development teams.
Thank you again for sharing your candid review and choosing Sony.
Best regards, Gus, Sony Social Media Team
Will not buy at Best Buy ever again.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died after two months. Best Buy will do nothing for us to replace it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RB12,
Thank you for reaching us.
We deeply apologize for the inconvenience that your Sony BRAVIA 3 had caused you. This is not the experience we expect you to have, and want to make a better experience for you. We would like to know more information about the issue about your Sony TV.
Please note that we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. For us to better assist you, please email the information below to [email protected].
Apologies if you disclosed some of this information in your review and to customer service—we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your BRAVIA 3:
We are sorry for the inconvenience and hope to speak with you to resolve this matter.
Sincerely,
Maria
Forget low Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what salesman promised in picture quality. Sony lacking
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertH, We are sorry to hear that the Bravia 3 TV did not meet you expectations when it comes to the picture quality. We'd love to troubleshoot the issue and make this a better experience for you.
In the meantime, please keep in mind that picture quality depends on the signal and content.
The picture quality may improve if you change it in [Picture] under [Settings].
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Advanced] — [Brightness], and adjust [Brightness] or [Contrast].
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Picture quality, Size
Good Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bigger than I thought, but I wanted my next TV to be wall mounted. I just got my wish a little sooner than I thought. Beautiful TV, great picture ans sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Range!
We are absolutely thrilled to hear that you are loving the beautiful picture and sound quality of your new K-55S30. While it might be a bit bigger than expected, it is a wonderful choice for wall mounting, and we are so glad you got to fulfill that wish sooner than planned.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Picture quality
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and sharpe picture. Very vibrant colors. Best TV we have had for overall satisfaction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RussellJS!
Thanks so much for the review.
We are honored to hear that the K-55S30 is the best TV you've had for overall satisfaction!
The K-55S30 features our 4K HDR Processor X1 to pull out lifelike detail and Triluminos Pro to display over a billion accurate colors.
We appreciate your decision to go with Sony!
Best regards,
Estefany
Cheerful help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both in our eighties, and one with eye problems, we needed a larger TV and are very happy with our choice. Fumblers that we are we had to ask Best Buy to send someone to help us with the sound but the agents were prompt and helpful. We are confident that any other problems (doubtful there will be any) will be quickly and cheerfully solved. ‼️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STBOX,
It is most rewarding to hear that your new BRAVIA 3 is making such a positive difference in your home. We are so glad that the larger screen and clear picture quality are providing the enhanced viewing experience you were looking for.
Knowing that our technology can help bring your favorite shows and movies into clearer focus for you is exactly why we do what we do.
Thank you for making Sony part of your home entertainment.
Regards,
Dominick
Sony Bravia 3 better than others
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the Sony Bravia 3 55”when our old XBR 55” went bad after 15 years. Sony tv optimizes deep natural color saturation. Only downside on the Bravia 3 is sometimes lagged connectivity. But overall Sony Bravia tv’s beats the competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Crow!
It’s incredible to hear that your previous Sony XBR served you well for 15 years—talk about a legacy! We’re thrilled that the K-55S30 is continuing that tradition with the deep, natural color saturation you expect from a Bravia.
Regarding the connectivity lag, we recommend checking for the latest firmware updates in your settings, as these often improve network stability. We’re so glad to have you back with Sony for your next chapter of home entertainment!
Best regards, Gus, Sony Social Media Team
