Customer Ratings & Reviews

Hi Articulation,

We feel privileged to know that you appreciate the great picture quality, easy setup, and the straightforward, well-functioning remote. Our goal is to make the entire experience, from setup to daily use, as simple and stunning as possible. Thank you for taking the time to share your 5-star feedback and for choosing Sony!

Best regards,
Dominick

Hi HenryB,

That's fantastic to hear! We are incredibly grateful for your long-standing loyalty and are happy that you've consistently enjoyed your experience with Sony products, including your new BRAVIA XR8B OLED TV.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing your feedback, Doreen!

We are pleased to hear that the delivery of your K-55XR8B TV went well, but we are truly sorry that you are having difficulty with the voice feature and are finding the picture brightness to be lower than expected. This certainly isn't the seamless experience we intend to deliver.

The voice you're hearing is likely the TalkBack accessibility feature, which reads on-screen information aloud. We can help you turn this off quickly:

Press the Home button on your remote.

Go to Settings.

Navigate to System.

Select Accessibility.

Find and select TalkBack.

Toggle the Enable/Use Service setting to Off.

If your TV is not bright enough, we recommend checking two key settings:

Picture Mode: If the TV is set to a power-saving mode, the brightness will be limited. Try changing the Picture Mode from "Standard" or "Cinema" to "Vivid" or "Custom."

Light Sensor: Your TV may have an Ambient Light Sensor that automatically adjusts brightness based on the room light. While this feature is great for power savings, it can make the picture seem dim during the day. Go into the picture settings and look for the Light Sensor or Ambient Light Sensor setting and turn it Off to unlock maximum brightness.

We want you to fully enjoy the premium picture quality of your new Sony TV. If you try the steps above and are still having trouble, please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. Our specialists can walk you through the settings in real-time.

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi Stacy,

We're so glad to hear that your Sony BRAVIA TV is delivering terrific sound and outstanding quality! Thank you for sharing your 5-star rating—it's wonderful to know you've experienced such lasting reliability from your television. The K55XR8B’s vibrant audio and durable build are created to bring the best of Sony right into your home.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hi CharlesC,

Thanks for sharing your thoughts on the new BRAVIA XR80B TV! It's fantastic to hear that you're so impressed with the picture clarity, especially when watching sports.

We're also glad to hear that you find the TV and remote so user-friendly. Our goal is to make the experience of using a premium TV as intuitive and seamless as possible, so it's great to know we've hit the mark for you.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi blackmagic,

It's wonderful to hear that you're so impressed with the picture quality of your new BRAVIA XR8B OLED TV! We're thrilled that the difference was "night and day" for you, and we appreciate you staying with Sony for your home entertainment needs. Thanks for choosing Sony.

Best regards,
Eliab