Customer Ratings & Reviews

Thank you for your fantastic review, AlexanderL!

We are absolutely delighted to hear that you are so happy with your K-65S20M2 television and that you have no regrets about your purchase! It's rewarding to know that you are enjoying the high-quality image and the extraordinary design.

Thank you again for choosing Sony!

Best regards,
Gus,
Sony Social Media Team

Thank you for your review, CarmenC!

We are delighted to hear that you are loving the picture quality and color on your new television. It’s incredibly rewarding to know that we continue to meet your expectations!

We appreciate your loyalty to Sony and are so pleased you chose us again to upgrade your home entertainment experience.

Best regards, Gus, Sony Social Media Team

Hi Denn93,

We are absolutely delighted to hear such a glowing review for the BRAVIA 2 II!

It's fantastic that you found it to be the perfect size and that the picture quality delivers crisp, clear visuals. Providing an exceptional viewing experience is what we strive for, and we are so glad you are enjoying your new television! Thank you for the five stars and for choosing Sony!

Best regards,
Dominick

Hello BAM1,

Thank you for choosing Sony!

We're beyond pleased to hear that you are enjoying your K65S20M2 TV! It's wonderful to know that the sound and color quality have impressed you. We take pride in our commitment to quality and reliability, and it’s gratifying to hear that you found us to be a great brand. Your thorough research on the 2025 models and your choice of ours as your top pick truly means a lot to us. Thank you for sharing your experience!

Best regards,
-Fred

Hi SabN, 

Thanks for sharing your experience! We're very glad to hear that you're loving the superb picture and sound quality of your new BRAVIA 2 II. It's fantastic that you're enjoying a great viewing experience even with direct light from the window, as we put a lot of effort into reducing glare. We're thrilled that the TV is meeting all of your expectations.

Thank you for choosing Sony and enjoy your new TV. 

Regards, 
Dominick

Hello Ohsbestbuy,

Thank you for choosing Sony!

We couldn't be happier to hear your confidence in Sony and your experience with your previous TV lasting over 8 years. It’s wonderful to know you’ve chosen the K65S20M2, and we’re committed to supporting you with the same quality and reliability you’ve come to expect.

Best regards,
-Fred

Thank you so much for your glowing review, TownhouseMall! We are truly heartened to learn that you've been a loyal Sony customer for over 25 years.

It's wonderful to know that your K-65S20M2 provides you with such a high level of viewing pleasure and that you trust our brand. We take great pride in designing products that not only offer an excellent entertainment experience but are also built to last. Your feedback is a testament to our commitment to quality and longevity.

Thanks for being a long-time Sony customer!

Best regards,
Gus
Sony Social Media Team

Hello Houston7,

Thank you for choosing Sony!

We're delighted to hear your positive feedback! It’s wonderful to know that you're enjoying the K65S20M2 with its impressive sound quality and accessibility options. We're thrilled that you decided to go with Sony, and we’re sure the home theater system will enhance your experience even further.

Best regards,
-Fred

Hi SharonN,

We're thrilled to hear you're enjoying the great picture quality of your new BRAVIA 2 II. It's truly a testament to our products when we hear from a loyal customer who has trusted Sony for years.

Thank you for continuing to choose Sony!

Sincerely,
Jenn | Sony Social Media Team.

Thank you for the excellent review, JohnG!

We are delighted to hear that you experienced very good service and are thrilled with the quality of your TV! It's rewarding to know you find the sound and picture excellent on your BRAVIA 2. We strive to deliver top-notch quality and service, and your feedback is a wonderful confirmation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Tbone!
We are thrilled to hear that you're happy with the BRAVIA 2 TV. We know that personalizing the picture settings can make a big difference in the viewing experience and it's awesome that you were able to get it just the way you like it.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, KrzyztofW!

We are absolutely thrilled to hear that you are enjoying the excellent display quality and find the sound system on your K-65S20M2 television to be great.

It's rewarding to know that we are delivering on both the stunning visuals and the engaging audio performance you expect from a Sony TV.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ChristianC,

We are glad to hear that you are impressed with the picture quality and the loud speakers on the 65" Class BRAVIA 2 II LED 4K UHD Smart Google TV! It is designed to bring lifelike 4K HDR picture quality to your everyday viewing. We appreciate your positive feedback and understand the desire for the absolute newest model, we continuously strive to offer innovative features across our entire product line.

Thanks for choosing Sony.

Best regards, Eliab

Hi GirishK,

That's excellent to hear! We are delighted that the 65" BRAVIA 2 II LED 4K TV is performing well in bright environments and delivering great picture quality for your Netflix 4K movies. We appreciate you recognizing its clarity and performance for streaming!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Valerie,

We are glad to hear you’re enjoying the picture quality of your Sony BRAVIA 2 II, but we are very sorry for the frustration the voice descriptions are causing. It sounds like a feature called TalkBack or Screen Reader may have been accidentally enabled.

Before you consider a return, please try these quick steps to disable it permanently:

1. On your Sony remote, press and hold the Mute button for about 3 seconds. This is a toggle that turns "TalkBack" on and off quickly.

2. If the shortcut doesn't stop the voice, it may be the Screen Reader or the Audio Description (which narrates what is happening in movies). You can disable both here: Settings > System > Accessibility. Set the Screen Reader off and the Audio Description off.

If the voice persists after checking these three spots, we highly encourage you to contact our technical support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Regards,
Dominick

Thank you for your excellent review, CraigB!

We're thrilled to hear that you found the purchase process easy, the price competitive, and that you love your K-65S20M2 television!

We appreciate you choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi JohnG,

We're so glad to hear you're enjoying the great picture quality and that the price was right for you! We appreciate your feedback on the Smart TV function; while the integrated Google TV is designed for convenience, a dedicated streaming device can sometimes offer a different level of speed. Thank you for your review.

Thanks for choosing Sony. Best regards, Eliab

Thank you for that excellent and very memorable review, Shughe7!
We are absolutely thrilled to hear that you love your K-65S20M2 television so much that it's "better than CATS"!
That is high praise indeed!

We appreciate you choosing Sony and are glad your new TV is providing top-tier entertainment.

Best regards,Gus, Sony Social Media Team

Thank you for that wonderful and enthusiastic review, user660566!

We are absolutely thrilled to hear that you love your K-65S20M2 television and think it was a "GREAT BUY."

We appreciate you choosing Sony and are glad your TV is delivering top-notch entertainment!

Best regards, Gus, Sony Social Media Team